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“Thievery in hotel room. Barcelo is a den of thieves.”

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Barcelo Casablanca Hotel
Ranked #9 of 75 Hotels in Casablanca
SF
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Thievery in hotel room. Barcelo is a den of thieves.”
Reviewed April 15, 2013 via mobile

I checked into Hotel Barcelo at 16:30 on April 15 2013. Checkin waa efficient. Room was clean. I needed to attend a meeting at 15:00 so I quickly showered and changed. Safe did not properly lock, so I took my passport with me and my dirhams with me. I left my wallet with credit cards and US currency in a hidden compartment of my suitcase. Upon my return to my room at 19:00, I noticed my suitcase wide open, the hidden compartment open and my wallet opened. I counted my credit cards, they were all there. My $ were another story: $350 had been stolen from my wallet. The desk clerk was unhelpful and kept repeating that no one had entered my room during my absence and only the maid had access and she had not entered my room. Clearly, this was nonsense! A ghost did not steal my money! Seeing there was no interest by the hotel staff to investigate the theft, I checked out of the Barcelo and went to the Sofitel Tour Blanxhe.

This is my 26th trip to Morocco. The Barcelo is the only hotel where I have been robbed. Shame on the Barcelo. Will never stay there and will make sure to warn everyone within ear shot to stay away from the Barcelo, ir is a den of thieves!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scuba1n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, April 23, 2013
Dear Customer,

Thank you for taking time to tell us about your issue.

After investigating and making a reading of the electronic lock of your room which is directly linked to our room management system, we can hereby confirm that nobody has entered into your room while you were in the hotel.

The room door was opened 4 times between 4.36 pm and 7.16 pm and the only keycard to open the room was yours.

All keycards are identified and all have different codes (maintenance, room maids,etc...).

We can provide you with the system electronic report to prove it.

Besides this, we are providing to our clients a safety box at the reception where they can leave their valuable goods (in the case they do not want to leave them in the safety box located in their rooms).

We feel very uncomfortable with your comments because this never happened in our property since its opening in 2006, and we are very sorry about this.

As a commercial gesture hotel did not charge your stay even if you used the room for some hours.

We remain at your disposal should you require any aditionnal information, and look forward to welcoming you during your next trip to Casablanca.

Best Regards.




The Management
Barcelo Casablanca Hotel
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Dubai, United Arab Emirates
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 5, 2013

We stayed here for 3 nights and the service absolutely the best, highly recommended as a very modern hotel, This hotel is well located in the center of the city. The breakfast is very good, simply the best :)

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilyes2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, April 9, 2013
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level 6 Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 14, 2013

This was a lovely place to stay and not far from the Medina. The rooms were nice and free wifi was available. Very comfortable beds! This was our first night in Marrakech and t was a wonderful way to kick off our trip. We were allowed in the room early and t was quiet enough to get a couple of hours sleep before we set out sightseeing.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeDana2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, April 3, 2013
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 3, 2013

A very modern hotel. Big bed, spacious room. Rooms very clean and quiet. Best breakfast and dinner we had in seven days in Morocco together with Barcelo Fes! All the staff were always smiling and helpful

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, April 3, 2013
Google Translation
Cher Client

Nous souhaitons vous remercier pour votre temps et vos commentaires.
Il a été plaisant de vous lire et de nous encourager à continuer à nous surpasser pour vous faire sentir chez vous.
Au plaisir de vous recevoir à nouveau au Barcelo Casablanca.

La Direction
Hôtel Barcelo Casablanca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2013

It was after my wedding night when I checked in; it was around 5 in the morning.
The Guest Service Agent was very helpful, and this is why I hesitated before writing a review.
But here is exactly what happened.
We checked in to one of the Corner Suites, The room was nice, spacious, gorgeous view. And I DID check for bedbugs since Im in the industry, and there was no sign. So after checking in, all I wanted was to shower, especially with the make-up and the hairspray, but unfortunately, there was no water, no electricity :)
Yep! And we were exhausted; we could not go down to the lobby and complaint.
So we just had about an hour sleep, and we checked out!

Room Tip: Corner Rooms
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Imane-Bennani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, March 1, 2013
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Casablanca hotels

Paris, France
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 1, 2013

I have stayed more than ten times at this hotel for business or for holidays and my last stay this January for 3 nights was great. This hotel is well located in the center of the city. The breakfast is very good, compared to what you could get in many other hotels of the same level in Casablanca. The service is a local service, therefore it is important to understand the local context. The room was spacious, clean and the staff is friendly and helpful. This is more a hotel for business.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NS001Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, February 5, 2013
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tangier
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 28, 2013 via mobile

One night stay in this hotel and was unhappy with various things. Great bed but the pillows are mountainous. My son couldn't sleep on them, asked for a better pillow, got one just the same. Bathroom was dirty, still had hair in tub. Had mold as well. Curtain in the room was ripped. Sleeping but could hear noise if you are in the room facing boulevard anfa. Breakfast was good though. Paid 100 dh for garage but had to wait 15 mn to get my car from a down below garage.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mghziel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, February 5, 2013
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Casablanca Hotel

Property: Barcelo Casablanca Hotel
Address: 139 Blvd d'Anfa, Casablanca 20000, Morocco
Phone Number:
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo Casablanca Hotel 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Barcelo Casablanca

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