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“Good location BUT”

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Barcelo Casablanca Hotel
Ranked #10 of 75 Hotels in Casablanca
Canada
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Good location BUT”
Reviewed December 3, 2012

We stayed at this hotel as part of an Atlas Voyages coach tour at the beginning and end of our tour. In bound, the room we had was good (with free WIFI) if you can overlook the rusting edges of the bath tub and a malfunctioned glass partition that led to shower water leaking outside the tub. Comfy duvets but some found the mattresses a bit firm but were fine with us. Breakfast was presented well and service attentive. The location is ideal as it is 10 minutes walk to Lonely Planets' Walking tour (which is hard to follow as the little alleyways have no names) and the Corniche (and Hassan II Grand Mosque:second largest in the world) is 20 minutes walk one way. ATM machines are unreliable and you may have to try a few before you hit the jackpot to get some dirhams. The outbound stay at the end of our Tour was short (one night) and the room we had was a corner room (#05) with none of the defects in the first room. The "last supper" however gave me food poisoning which manifested itself when I was airborne. The culprit I suspect was a cold vermicelli with baby shrimps salad as my travel companion had exactly the same foods but minus the culprit dish. I was sick for the next 48 hours.

Room Tip: All windows have thin glass so traffic noise is annoying and Casablanca is not a quiet city. Pick a...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pansonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, December 10, 2012
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Hawalli, Kuwait
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 30, 2012

The location is great, about 30 minutes walking away from the sea and Hassan II mosque, however it will be still not easy to find a taxi in the morning, if you walk around, lots of restaurants and places to hang out, cutting to the chase, the break fast is great, but on my last day they refused to host me at the breakfast at 10:37 (breakfast ends at 10:30. No complimentary water, TV channels are not worth the watching, no sports, no clear print, free wifi but very poor signal and disconnects a lot. Concierge and bell boys are very helpful though :)

Room Tip: Don't choose the rooms facing the elevators, no city overlooking view
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muratovich77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, December 10, 2012
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philippines
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 25, 2012

Quite a good hotel, checked in on the day of our arrival in Morocco. The rooms are spacious and clean. They have a free wifi that allows for the usual ritual of checking your phone for email as well as recommended sites in a foreign land. They serve a hefty choice of continental cuisine during breakfast. I had a good night sleep in this hotel; the room was clean and does not smell. Their toilets even have handle bars for the disabled. The staff were friendly and engaging, it was too sad we had to leave the next day for excursion to other places in Morocco.

Room Tip: Their dining area don't open as advertise but the staff were very courteous.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xar126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, December 10, 2012
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt
Level 6 Contributor
170 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed November 5, 2012

Check-in was a bit chaotic as the room we were assigned was not ready yet. the room itself was: water dripping from the ceiling, shower not working - no water. Then the front desk sent someone up but this person was not able to repair it - the person looked more like room service then a technician.
Breakfast was good.
If returning to the city, I would choose a different hotel. This stay was disappointed.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arnsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review, November 23, 2012
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Casablanca hotels

Brussels, Belgium
Level 6 Contributor
149 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 14, 2012

slept one night, very nice room, very clean and silent. Only the view is horrible.

Breakfast was good, well organised and the food was tasty.
Difficult to order a drink in the lobby bar, takes a very long time before somebody comes to take the order and then it took even longer to serve the drinks

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank didi091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, Manager at Barcelo Casablanca Hotel, responded to this review, November 5, 2012
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 29, 2012

I spent 4 days at the Barcelo Casablanca for a private visit. The hotel is very well situated in a fairly upscale part of the city. Staff was helpful and rooms are very clean, comfortable with nice views, free internet. Overall, the experience met expectations. Only negative comment is the fact that the place definitely felt like a business hotel with very little if no atmosphere. I wish the hotel had a fitness facility.

Room Tip: Rooms with a view on the Hassan II mosque are recommended but not a must. Rooms have large bay wind...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, Directeur général at Barcelo Casablanca Hotel, responded to this review, October 1, 2012
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 25, 2012

This was one of the worse hotels that I have stayed in for a long while. We paid for a family room for 3 adults and on arrival was setup in a room with 2 beds and a sofa. The manager on duty was rude and abrupt and refused to give us another room. This rooms' safety box, aircon, 2 out of the 4 lights and bath plug was also all broken.

A coffee is priced at 45 dirhams each and definitely not worth it. For that price one can have a better coffee with a great ambiance in Munchen, Berlin or Paris.

Certainly not recommended.

  • Stayed September 2012, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Kameeltjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, Directeur général at Barcelo Casablanca Hotel, responded to this review, September 26, 2012
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Casablanca Hotel

Property: Barcelo Casablanca Hotel
Address: 139 Blvd d'Anfa, Casablanca 20000, Morocco
Phone Number:
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo Casablanca Hotel 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Barcelo Casablanca

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