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Traveler rating
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All reviews nice hotel small balcony nice pool basmane jamila morocco french le medina
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52 - 57 of 917 reviews
Reviewed April 18, 2019 via mobile

This hotel is not 4 star , it’s lucky if it’s 2-3 star . We recently spent 2 nights at the end of 2 weeks traveling around Morocco, this hotel was the worst we stayed in . The room was small , and on a main road with a busy roundabout ( after we asked for a quiet room ) and the air-conditioner did not work . We were moved the next day finally , but the first woman at the desk I asked about the air conditioner and a change of room , stared blankly and almost enjoyed saying ‘no , the air conditioner is like that at this time of year ‘ what ?? When my husband asked she did ask her manager( upline) who was very helpful and efficient, but that first unhelpful young woman left a bad taste . Our next room we thought would be better , however at 1:30 am we were woken by loud hammering , we rang reception, who told us it was the Moroccan restaurant ( part of hotel ) and a man worked only at night to repair the mosaic tiles ?? What ?? Too bad about paying guests who want sleep !! This is ridiculous. To the credit of the duty manager( after several calls and visits from us ) had the noise stopped . Cigarette smoke was circulating through our air conditioner too . The bar was open late ( after 2.30 am ) and drunken people were roaming the hotel corridors . Very unsavoury . And unsafe . This is a tired , noisey hotel that needs a major upgrade .

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank Shellstay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 13, 2019

Very clean and comfortable, just steps from the beach. Lots of tile work and carvings, beautiful fountain in second Lobby. Only downside was I asked for a wake up call and didn't get it. Probably because I'm the last person on the planet to not have a cell phone. Restaurant Basmane was fantastic.

Room tip: rm #429 had a partial ocean and partial city view, nice balcony
Date of stay: March 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank drew d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 26, 2019

65 year old couple. Last night in Morocco before flight home. We were upgraded to a really nice room with a view of the ocean. Spacious clean room with very nice bathroom.
King size bed that was comfortable. Check in was quick and easy. Staff all round were good.We had dinner -and we made some requests -minor changes to the meals we ordered and they were done to perfection. Best apple pie I have ever had. We had an early morning flight and the full breakfast buffet was not fully functioning yet. We were there at 0630 and left at about 7.00 and the staff were just setting up for making "eggs" and pancakes etc. We still had a good breakfast.
Would recommend this hotel

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Service
1  Thank Rashid R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 7, 2019 via mobile

We spent four days here, it's a super location, 2 mins walk from a glorious wide sweeping clean beach. We had a room with a terrace overlooking the ocean. The staff are really helpful and welcoming. Each evening the beach was filled with lots of impromptu football games, pretty good! We had a hire car and there is safe, on site parking. Nice breakfast. And here's the 'but'. The Lagon Bleu, the hotel restaurant is overpriced and very mediocre. How can you make fries so greasy you can't eat them? We went to 2 of the best restauants here, Rick's Cafe (really wonderful) and Sqala (also not to be missed) and both were cheaper than the hotel.

Date of stay: March 2019
Trip type: Traveled as a couple
2  Thank MinnieBerkshire_UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
asmahida, Responsable relations publiques at Club Val d'Anfa Hotel, responded to this reviewResponded November 28, 2019

Dear guest,

First of all thank you for taking the time to share your feedback following your recent stay with us at Four Seasons Hotel Casablanca.

I am quite embarassed to hear about the unfortunate series of issues you encountered during your stay and assure you this is not reflective of the level of service we continually strive to offer our guest's. I will look into the matter to identify the issues and to make sure that this is not repeated for future guest's.
Although we were not able to fully meet your expectations this time, I do hope we will have the chance to welcome you back soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2019 via mobile

Luxury hotel according to some, but this is far from it compared with what you’d expect elsewhere around the world. Foyer and pool area were good, but our room and other parts of the hotel were a bit tired. Our room was also next to what turned out to be a very noisy and busy lift. Air con failed late in the night and door to balcony couldn’t be locked. Breakfast was okay, but service during it was again average.

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank Waynos22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
asmahida, Responsable relations publiques at Club Val d'Anfa Hotel, responded to this reviewResponded November 28, 2019

Dear …,

First of all thank you for taking the time to share your feedback following your recent stay with us at Four Seasons Hotel Casablanca.

I am quite embarassed to hear about the unfortunate series of issues you encountered during your stay and assure you this is not reflective of the level of service we continually strive to offer our guest's. I will look into the matter of the travel guide with our concierge team to identify the issues and to make sure that this is not repeated for future guest's.
Although we were not able to fully meet your expectations this time, I do hope we will have the chance to welcome you back soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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