Hi, I stayed a few days for business in this hotel. I tried to find a better place than the previous hotel I went in Casablanca.The rooms are clean and the bed very good.
The service at reception and with security guards is outstanding but the rest of the staff still need to get a training.
I felt that the breakfast staff was not very professional. The breakfast service was inconsistant throughout the stay. They sometimes talk to each other rather than focusing on the client order.
The size of the room is very small therefore I don't recommand to tall people to go for a single room. There is absolutely no sound isolation in the room which means you can also hear people going to shower, toilet, watching TV and talking from the next rooms. Staff in the spa centre dont speak english. I am used to go to a gym club in the UK where I have everything from steam room, jacuzzi to sauna...you can have these activities in the Trianon but again everything is so tinny...I don t recommand claustrophobic people to go there. If you want to give some tips to staff, make sure you have enough in your hand otherwise the guys will refuse them.
Finally if you go there for business don t expect the wifi to work properly. You have to move in your move to get the best signal. The only place where you can connect yourself is the breakfast room.
To conclude I would say that the Trianon wants to provide a perfect service, achieve the excellence but they have a long way to reach these standard. I am amazed to see that a so called luxury hotel still need to train their staff
- Official Description (provided by the hotel):
- Located in the heart of Casablanca, this modernly decorated, design hotel offers a hammam, sauna and hot tub. Massage and beauty treatments are available on site, and free Wi-Fi is provided throughout the property.All of the guest rooms are air-conditioned and include a seating area with TV and a minibar. The private bathrooms are equipped with a bath or shower, and free toiletries are provided.A free, continental breakfast is served daily at Le Trianon Luxury Hotel & Spa. Guests may choose to enjoy it in the comfort of their rooms.After breakfast, you can have a 4-km walk to discover the Medina and the Hassan II Mosque. The nearest train station is 5 km from Le Trianon Luxury Hotel & Spa. Airport transfers are available with an extra cost and valet parking is possible. ... more less
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