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“Not a great deal”

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Le Trianon Luxury Hotel & Spa
Ranked #51 of 78 Hotels in Casablanca
Reviewed February 6, 2013

Hi, I stayed a few days for business in this hotel. I tried to find a better place than the previous hotel I went in Casablanca.The rooms are clean and the bed very good.
The service at reception and with security guards is outstanding but the rest of the staff still need to get a training.

I felt that the breakfast staff was not very professional. The breakfast service was inconsistant throughout the stay. They sometimes talk to each other rather than focusing on the client order.
The size of the room is very small therefore I don't recommand to tall people to go for a single room. There is absolutely no sound isolation in the room which means you can also hear people going to shower, toilet, watching TV and talking from the next rooms. Staff in the spa centre dont speak english. I am used to go to a gym club in the UK where I have everything from steam room, jacuzzi to sauna...you can have these activities in the Trianon but again everything is so tinny...I don t recommand claustrophobic people to go there. If you want to give some tips to staff, make sure you have enough in your hand otherwise the guys will refuse them.

Finally if you go there for business don t expect the wifi to work properly. You have to move in your move to get the best signal. The only place where you can connect yourself is the breakfast room.

To conclude I would say that the Trianon wants to provide a perfect service, achieve the excellence but they have a long way to reach these standard. I am amazed to see that a so called luxury hotel still need to train their staff

Room Tip: don t take a single room if you don t want to smash your knee on furniture/ bring your hear plug not...
  • Stayed: January 2013, traveled on business
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1  Thank Scottish974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 - 85 of 210 reviews

Reviewed February 4, 2013

Luxury spa

I arrived late to this quiet hotel in the side streets of the Gauthier district. The hotel arrange taxi transfer from the airport was expensive. I was pretty hungry when I arrived and everything around was closed - the host's response was "sorry we have no food"... C'est la vie.

Despite that odd welcome, the room was very comfortable (if somewhat over-designed) and the shower was fantastic. The street was quiet and I had a good sleep.

Breakfast was nice,with jams and pancakes, olives honey and cheese which was enough to distract me from the dinning room's kitsch decor.

Its a good hotel with aspirations slightly higher than it actually delivers.

  • Stayed: December 2012, traveled solo
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1  Thank northernsole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

Le Trianon is a nice modern boutique hotel that is located just blocks away from the Casablanca Twin Towers. Everything feels very new, and the front desk staff is really friendly. What keeps me from giving the hotel full marks is just a slight inattention to detail. The first room we were given was not made up even though we checked into the hotel in the late afternoon (and to be fair, the front desk was very apologetic and gave us a new room straight away). Also, one of the two beds in our room lacked a comforter/blanket (which we didn't realize until we went to sleep) and while the bathroom seemed clean, there was a stray, bunched up towel on the floor (perhaps that was intentional? I couldn't tell). All in all, though, it really was a nice stay. A word of warning to manage expectations: the twin room is really tiny - like the size you might see in NYC or London.

  • Stayed: January 2013, traveled with friends
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Thank aller et retour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

The rooms are very small but quite adequate unless you intend to spend a lot of time in your room then it would be best to upgrade to a suite. The en suite is also very tiny but again adequate. Our only compliant is that the drainage in our shower did not work well and neither did the seal around the base of the shower. We ended up with a very wet en suite each time we showered! The staff were friendly and helpful and we enjoyed both the continental and Moroccan breakfasts. Free WIFI an a small fridge in the room. The position of the hotel is good as there are many small restaurants close by for evening meals. It is in a small one way road and it is very quiet. We felt very safe walking around all of Casablanca.
We did not try the spa as we did not have suitable clothing but we were told that the sauna was free to guests.

  • Stayed: December 2012, traveled as a couple
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1  Thank 1953Trek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The hotel is very nice, it's a boutique hotel, small but very elegant and comfortable.
it's in a very safe and nice area, full of bars and restaurant.
I didn't see the SPA because i only stayed there for one night but I would go there again.
The WIFI is free!!!!

  • Stayed: December 2012, traveled on business
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1  Thank NicoleMaggio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

The hotel is new (the taxi driver could not find it) and the design is nice, but I was not satisfied with the service. The elevator wasn't working, the checkout took forever and the toilet bowl was leaking water. They have the potential to be a great hotel, but they aren't now.

Room Tip: not ready.
  • Stayed: November 2012, traveled on business
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4  Thank herewego530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

very new, good shower, near city center. it is too new that my taxi driver doesn't know the location, electronic key card doesn't work for a couple times. breakfast relatively less exciting compared to the others i had in morocco. would be better as a business hotel compared to leisure travel

Stayed: November 2012, traveled with friends
1  Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Trianon Luxury Hotel & Spa

Address: 4 Rue Bouhtouri, Quartier Gauthier, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #51 of 78 Hotels in Casablanca
Price Range: $68 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Trianon Luxury Hotel & Spa 4*
Number of rooms: 38
Official Description (provided by the hotel):
Located in the heart of Casablanca, this modernly decorated, design hotel offers a hammam, sauna and hot tub. Massage and beauty treatments are available on site, and free Wi-Fi is provided throughout the property.All of the guest rooms are air-conditioned and include a seating area with TV and a minibar. The private bathrooms are equipped with a bath or shower, and free toiletries are provided.A free, continental breakfast is served daily at Le Trianon Luxury Hotel & Spa. Guests may choose to enjoy it in the comfort of their rooms.After breakfast, you can have a 4-km walk to discover the Medina and the Hassan II Mosque. The nearest train station is 5 km from Le Trianon Luxury Hotel & Spa. Airport transfers are available with an extra cost and valet parking is possible. ... more   less 
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