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Reviewed November 16, 2014

had a great experience because the staff were extremely friendly and helpful. the food was also very good although i only had the breakfast and one dinner at cafe m. room was comfortable and spacious but it the rooms and hotel in general needs refurbishment.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Sherif S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRC20000, General Manager at Hyatt Regency Casablanca, responded to this reviewResponded November 20, 2014

Dear Guest,

Greetings from the Hyatt Regency Casablanca!

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.

I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.

On another hand, I can assure you that I have taken into consideration your remarks.

I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.

I remain,

Christian Le Prince Monfort
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2014

As expected from other Hyatts, also the Hyatt Casablanca offers very friendly and helpful staff: Rooms and facilities area at excellent conditions. Quality in Restaurants is high, again - friendly and competent staff. Centrally located, it gives you the chance to reach some interesting locations which are close by - easily by foot.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Wolfgang T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRC20000, General Manager at Hyatt Regency Casablanca, responded to this reviewResponded November 17, 2014

Dear Guest,

Greetings from the Hyatt Regency Casablanca!

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.

I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.

I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.

I remain,

Christian Le Prince Monfort
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2014

My stay in this hotel was amazing. The service, the staff and the restaurant are excellent.
I would advise anybody visiting Casablanca to go there or at least have a drink @ 6pm bar, a very trendy afterwork bar where you can have the best cocktails of the city

Date of stay: September 2014
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank souheile2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRC20000, General Manager at Hyatt Regency Casablanca, responded to this reviewResponded November 10, 2014

Dear Guest,

Greetings from the Hyatt Regency Casablanca!

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.

I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.

I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.

I remain,

Christian Le Prince Monfort
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2014

The hotel is a nice hotel, somewhat dark in the lobby but comfortable. The rooms are spacious and comfy. The staff was helpful. My only complaint is a feeling of not being safe. There are guards and roadblocks leading to the entrance.

Date of stay: September 2014
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank StephHorn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRC20000, General Manager at Hyatt Regency Casablanca, responded to this reviewResponded November 5, 2014

Dear Guest,

Greetings from the Hyatt Regency Casablanca!

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.

I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.

On another side, I can assure you that I have well noted your point of dissatisfaction and apologize for the inconvenience this may have cause to you.

In fact, the security of our guests is one of our top priorities and therefore we take all the necessary security measures in our property.

I thank you for your comprehension and hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.

I remain,

Christian Le Prince Monfort
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2014

Wow, is an understatement when describing this hotel and their staff!! At check out the guest relations manager (Fatima-Zahra El Gherby) made me feel like I was a queen! I felt like I was checking in again and not out!! What a wonderful experience and I will be back!!! A million thank you's for an amazing time!! OH, the breakfast is SIMPLY AMAZING!!!!

Date of stay: November 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Michelle H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRC20000, General Manager at Hyatt Regency Casablanca, responded to this reviewResponded November 7, 2014

Dear Guest,

Greetings from the Hyatt Regency Casablanca!

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.

I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.

I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.

I remain,

Christian Le Prince Monfort
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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