My girlfriends and I stayed at the hyatt, the only international chain throughout our recent visit to morocco. The rooms were crampy for triple share & the toilet doors were see through. A bit odd for friends sharing room. We stayed the 1st night in Casablanca and our last night. On our last night upon arrival from marrakech, we informed reception that we didn't want a room with transparent toilet doors. She said ok and yet assigned such a room to us. We had to call reception to change room, asked for front office manager Armando but he instead of offering solution, gave us excuses, ie said only 10 rooms in hotel with non transparent toilet doors and all were full. my friends spoke with another reception Zara who assigned another room but with
strong food stench and we called reception again and this time got public relations who when she got to our room agreed it reeked. She then helped change our room and with a toilet that offered
privacy ESP since we were triple sharing. On our check out Gita the receptionist was rude and
refused to accept our keys to check out prior to Breakfast despite us explaining that we need to rush to airport. Finally after persuasion she accepted our room keys for checkout. After breakfast we boarded our van and waited for our bags which upon checking we found out Gita did not give the keys of 2 of our rooms to the porter to collect our bags and the bags were still in the rooms. We were delayed and were stressed all the way out of Casablanca due to rush hour traffic. I rate hyatt poor instead of terrible due to the prompt attention of Zara and the PR lady. Avoid hyatt if you can. Our travel agent told us they were on the poor service list for a long time until recently where they are trying to improve hyatts image but looks like they have along way to go to improve service levels. We are going to feedback to our singapore agent on the poor service of hyatt regency casablanca.
- Official Description (provided by the hotel):
- Modern 11-story Hotel in city center, overlooking harbor & Old City. ... more less
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- Also Known As:
- Hyatt Regency Casablanca Hotel Casablanca
- Casablanca Hyatt Regency
- Hyatt Casablanca