We arrived at around 2am, check in was good, advised we were being picked up in the morning to commence our 10 day tour.
Room was large, air con was poor, but worst was to come.
Had a shower no hot water I mean when you turned the tap tp hot nothing came out.
Explained this to the front desk, a man arrived to clean the bathroom, explained no hot water. A technician will come, now about 3am. Too late just want to go sleep, will sort out in morning.
Had breakfast all good.
Return to front desk explain situation, looks dumbfounded lucky night manager there, arrange another room to shower.
At checkout only interest from staff, had I used the mini bar in either room asked twice.
No apology at all.
Then asked if our driver has arrived, yes but he has left.
Lucky he returned, the hotel had told him we were not in the hotel and were expected that night.
Peter G Australia
During my business career I was a Starwood guest, this hotel does not live upto that standard.
- Official Description (provided by the hotel):
- Le Royal Mansour Casablanca is currently closed for renovation. No reopen date. Royal Mansour Casablanca offers deluxe service and limitless possibilities for discovery at the center of Casablanca, just a few minutes from the Corniche, the port and the Hassan II mosque. The hotel features modern meeting facilities, and 182 sophisticated and spacious guestrooms including 23 suites, all known for their historical elegance and modern comfort. Our free Wi-Fi in guestrooms and publique spaces keeps you connected to your family, friends, and work throughout your stay. ... more less
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- Also Known As:
- Le Royal Mansour Meridien Hotel Casablanca
- Meridien Le Royal Mansour
- Meridien Hotel Casablanca