We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“She's a little tired but she still smiles”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Casablanca Hotel & Towers
Ranked #13 of 78 Hotels in Casablanca
Reviewed January 14, 2013

My partner and I stayed here during December 2012 before and after participating in a tour of northern Morocco. Yes, the rooms are a bit tired; yes, the wifi was free in the business centre but not the room; yes the a/c was a bit difficult; and yes the windows could do with a clean.

But ... the hotel is five minutes from the Old Medina and down town Casablanca, the service was very good, the staff were friendly and polite and helped out with my numerous questions, the breakfast buffet was substantial and the gym was adequate for my needs. I admit that my stay had been pre-paid so I didn't take much notice of the prices.

My big like - the onsite hammam. If you haven't been to one, just go. My serious dislike - the map provided by Sheraton is pretty useless.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SydneyPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this reviewResponded February 11, 2013

Dear "SydneyPaul",

Thank you for this review posted on Tripadvisor further to your stay.
We were delighted to learn that our Associates were helpful, the service was good, and the location fine to discover Casablanca.
We are presently working on different changes, and we are happy to inform you, that the first one, for an unforgetable experience, is the implementation of the new generation of the Sheraton Sweet Sleeper bed in all of our rooms, in a few weeks from now. Other changes will come soon as well...

As noticed, we do provide free internet at the Sheraton Link in order to stay connected with yours, internet is also free in all of our Club Rooms.

Once again, thank you for your comments and hope to see you soon.

Frederic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (804)
There are newer reviews for Sheraton Casablanca Hotel & Towers
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

361 - 367 of 804 reviews

Reviewed January 3, 2013

When you stay at the Sheraton Casablanca Hotel & Towers you get the safety of the Sheraton brand. Your stay is never going to be completely bad.

However, this Sheraton is screaming for renovations. The decor is from the 1970s, the corridors and the rooms are showing signs of wear.

There is nothing dramatic about the wear, it is just a succession of small things like the door handles the faucets, etc.... The most annoying thing for me was the lack of water pressure, this made showering a very chalenging experience.

The breakfast was great with a lot of choice and freshly prepared food. This is what made up for the dilapitated rooms.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cyagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this reviewResponded February 11, 2013

Dear "Cyagen",

Thank you for having sharing your feed back.
We sincerely regret that you experienced a lack of water pressure during your stay which is not what we want to provide as experience. This was reported to our Engeenering Team to fix it in order to avoid such experience in the future.

We also shared with our relevent team your nice comments abpout the quality of the breakfast and we do sincereky hope that we will provide you another feeling about our rooms for your next stay.

Kindly contact me for your next reservation.
Looking forwarward to welcoming you back soon

Frederic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

The rooms are OK if a little tired. The windows were filthy. The staff attitude was surly. On the second morning we were transferred to a nasty basement room with no windows where the food was cold and I mean the hot food was cold!. Apparently they had a group in the main restaurant which was much nicer. The buffet dinner was less than average. There is free wi-fi in the lobby but at 40€ per houur in the room. This seems ridiculous as this is a business hotel. The bed was comfortable and the bathroom good. The pool area is a dump.

Room Tip: Go elesewhere
  • Stayed: October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank surreynow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this reviewResponded February 11, 2013

Dear "Surreynow",

The rooms are OK if a little tired. The windows were filthy. The staff attitude was surly. On the second morning we were transferred to a nasty basement room with no windows where the food was cold and I mean the hot food was cold!. Apparently they had a group in the main restaurant which was much nicer. The buffet dinner was less than average. There is free wi-fi in the lobby but at 40€ per houur in the room. This seems ridiculous as this is a business hotel. The bed was comfortable and the bathroom good. The pool area is a dump.

Thank you for having sharing with us your experience during your last stay with us.
We were very concerned to read that the attitude of our Associates didin't meet your expectation as this is the experience we want to deliver. We shared your feed back with our team in order to avoid such experience in the future. We were concerned also by the fact our meals were less than average, and would like to share with you, during your next stay, the foods quality we provide on a daily basis.
In order to saty connected with yours, internet is free at the Sheraton Link as well in our Club Rooms. In Classic rooms we do have a 24 hours internet package at 18 €.

We would like to suggest you to contact me before your next arrival in order to make the necessary arrangements and make your stay more enjoyable for a betetr experience.

Hoping this will meet your expectations, I look forward to welcoming you soon .
Warm regards

Frederic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

3 nights on dec 2012.
Old hotel.
Rooms very old fashion.
AC like '60!!
Toilette very bad.
Wireless NOT complementary!
Breakfast NOT complementary!
For the same rate you can find much better!!!
I m a frequent traveller for business.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank maxolino76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

Very well located, next to the Medina. Good food and spacious room, the one they gave me.
Helpful Personnel. I had everything I need to a nice stay. I`ve been there twice in the same trip. Going to Fes and coming from Marrakech,

Room Tip: At higher levels, they have bigger rooms.
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ArandC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this reviewResponded February 11, 2013

Dear "ArandC",

Greetings from the Sheraton Casablanca!

First of all, We would like to thank you for having chosen our hotel for your last stay in Casablanca.

We are glad to hear that you enjoyed your stay with us as it is the level of the level of service for which Sheraton hotels are known worldwide.

We look forward to the pleasure of welcoming you back soon to the Sheraton Casablanca.
Sincerely

Frederic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2012

Excellent hotel and true 5 star quality, pitty the hotel itself is in centre of casablanca, which has a stark background of poverty.
Immaculate rooms, bathroom and hotel.
helpful staff. the decor is fine, dont be bogged down with the negativism of some of the comments here!
The city itself is nice in its own way, lots of rich/poor divide
the mosque certainly is the most beautiful oustide saudi arabia.
there is a 'normal' coffee shop just to the left of the hotel, locals hang out there, it does serve a good cup of coffee, blended smoothly!

  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank holidaymaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this reviewResponded February 11, 2013

Dear "Holidaymaster",
Thank you for this review posted on Tripadvisor further to your stay. We were delighted to learn that we meet your expectations during your stay with us, as it is the goal of every member of the hotel staff to welcome our guests with the level of service for which Sheraton Hotels are known worldwide. We do expect to welcome you soon, with in e few weeks from now, a new experience to discover for your comfort, with the implementation in all rooms of our new Sheraton Sweet Sleeper Bed.

Once again, thank you for your comments and hope to welcome you soon.

Frederic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

Room was dirty, carpet with many cigarette stains and other stains, toilet not very clean, room was old, i ordered suchi from Sakura which was not eatable. i would not recommend this hotel based on the experience i had. I had booked for 6 days and left on the second day. They ofered to upgrade, but refused to take another chance. it is a chame as i usually have great experiences at the different sheratons where i have stayed.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank biz98588823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Casablanca hotels
1.1 mi away
Movenpick Hotel Casablanca
Movenpick Hotel Casablanca
#10 of 78 in Casablanca
1,292 reviews
0.2 mi away
Sofitel Casablanca Tour Blanche
0.4 mi away
Hyatt Regency Casablanca
Hyatt Regency Casablanca
#3 of 78 in Casablanca
1,044 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
Four Seasons Hotel Casablanca
0.2 mi away
Novotel Casablanca City Center
3.8 mi away
Club Val d'Anfa Hotel
Club Val d'Anfa Hotel
#5 of 78 in Casablanca
678 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Casablanca Hotel & Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Casablanca
#12 Luxury Hotel in Casablanca
Price Range: $114 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, TripOnline SA, Cancelon, Cheap Tickets and HotelQuickly so you can book your Sheraton Casablanca Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing