We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Decent hotel, but not the best out there!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Hotel Toubkal
Ranked #27 of 75 Hotels in Casablanca
Jeddah
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Decent hotel, but not the best out there!”
Reviewed November 12, 2012

The location of this hotel was very good. Which is what we expected, considering it is a Best Western Hotel. However, upon reaching, we were a little disappointed. The fascade and lobby of the hotel were very ordinary, as were the dingy hallways. The elevators were very small and cramped. The rooms were clean, but very old and not up to the current standards. And my very keen OCD eye did see some dust on the tables. The pillows in particular were lumpy and uncomfortable.
However, the staff was very friendly and prompt to service. It would have been more helpful though, if they spoke English. The night receptionist did not speak any English, but the day receptionist was very friendly and helpful. Breakfast was good and wholesome, but again the waiters not speaking any English was a problem for us. Moreover, the hotel was helpful in organising transport facilities as we were a large group of about 16 adults, spread out in about 8 rooms all over the hotel!
In all, it's a decent hotel, but not among the best I've been to.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sansaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at Best Western Hotel Toubkal, responded to this review, May 8, 2013
Dear guest,
Let me start by thanking you for sharing your comments with us regarding your recent stay at our property. We apologize for not exceeding your expectations. We are planning to renovate the facade and the entrance very soon. We strive to ensure each and every guest experience is satisfying.Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

269 reviews from our community

Traveler rating
    59
    80
    84
    26
    20
See reviews for
38
76
38
79
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2012

The Hotel is in very good location, and the train station in very close.
The room was very confortable and the staff is very friendly and helpfull.
The food in the restaurant was very good and tasty i recomand this place for person who travel alone and want to visit casablanca.
Also i think it's great place for business trip.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank El-Khoury D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern T, Marketing& E-commerce Manager at Best Western Hotel Toubkal, responded to this review, May 8, 2013
Dear guest,
Many thanks for your feedback. We are glad that you had a pleasant stay with us.
We look forward to welcoming you again in the future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 24, 2012

The hotel is in a good location but that is all.
Room was old and not well maintained. More than obvious as wherever you looked you could see ugly spots etc. Cleanliness on the very low side.
Restaurant. Do not go there unless you speak French. Menu only in French. If you do not speak French you will most probably rely on waiters who, I must admit, they did their best to help me choose but with poor result as their English was not so good. Taste of dishes not what I would have expected.
Staff not so helpful. Went there for business, thus needed my passport with me all the time BUT staff decided to keep me waiting to copy passport’s info. When I explained them that I need the passport urgently and they could easily photocopy what they need they were looking at me like I was explaining rocket science issues.
I was staying at the second floor and after 2200 the noise from the club next door was so loud that I couldn’t sleep.
Faced problem with the Wifi as although available the password never worked. Gentleman next to my room had the same problem.
As you can understand I did not have so good experience thus not having something good to comment for this hotel. Do not also know the standards of other hotel in the area to compare. Only thing I know for sure is that I was not satisfied at all. I am not planning to go there ever again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dimitris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Casablanca hotels

Melbourne
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 4, 2012

The hotel is definitely in a good location, but so are a dozen others.

The rooms are old. The facilities are old. And the official photos set you up for disappointment.

The staff are less than friendly to those who don't speak French. You'd be lucky to get a smile, let alone some help. I actually ended up going to another hotel just to get directions. They were all too happy to help.

If you're just after a place to crash then it does the job. But If you want something a little nicer, your best bet is to go elsewhere.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Crystalthenomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 26, 2012

This wasn't our first choice but the meridien was completely booked up, however this was a very good alternative for us. Staff were helpful and polite. The hotel is In need of modernising (Feb12), I didn't like the separate toilet either but it was quiet enough for us to sleep well. The major plus point is the location and walking out of the hotel we found several good places to grab a bite to eat. The train station is in close proximity too, we were just stopping off on our way to Fes but we liked the cosmopolitan feel about Casablanca and the Hasan Mosque was a short taxi ride away...

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SufianMalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Level Contributor
1,266 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 533 helpful votes
Reviewed June 12, 2012

That's why you're staying here: good price and good location. Everything was walkable from the medina to restaurants we wanted to try; or a short, cheap cab ride. Absolutely nothing fancy or plush, but all we did was sleep here. We spent our time wandering around town from dawn to dusk and just crashed here over 2 nights. If you're looking for a resort or pampering, pay more somewhere else.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rather_Nomadic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 10, 2012

Staff could not have been more helpful at welcome, check in, during stay and on departure. Offered advice, helped with parking, booked restaurant and cab's. But best of all checked rooms when we had left and found a shirt left in a wardrobe, then a porter rode after us on a motor scooter to return the shirt. A couple of kilometres from the hotel in busy traffic he caught up with us, knocked on the car window and returned the shirt. This Hotel is not flashy or posh, but it had loads of character and great staff!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Casablanca hotels
0.1 mi away
Hotel les Saisons
Hotel les Saisons
#18 of 75 in Casablanca
3.5 of 5 bubbles 254 reviews
0.1 mi away
Ibis Casablanca City Center
Ibis Casablanca City Center
#20 of 75 in Casablanca
3.5 of 5 bubbles 944 reviews
0.4 mi away
Kenzi Basma
Kenzi Basma
#24 of 75 in Casablanca
4.0 of 5 bubbles 187 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Imperial Casablanca Hotel & Spa
0.1 mi away
Novotel Casablanca City Center
4.3 mi away
Kenzi Sidi Maarouf Hotel
Kenzi Sidi Maarouf Hotel
#7 of 75 in Casablanca
4.0 of 5 bubbles 195 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Hotel Toubkal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Hotel Toubkal

Property: Best Western Hotel Toubkal
Address: 9 Street Sidi Belyout Av Des Far, Casablanca, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#21 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Hotel Toubkal 4*
Number of rooms: 61
Official Description (provided by the hotel):
The BEST WESTERN Toubkal Hotel is ideally located in the heart of the economical capital, at walking distance from fair ground, port, future Marina, the old and picturesque medina, business centers, nearby the major administration offices, shopping centers and the prestigious Hassan II Mosque.The 67 rooms including 9 suites are fully air-conditioned and sound proof, featuring smoke detector and automatic fire alarm system, mini bar, individual safe box, and courtesy Tray. Also, direct dial telephone, automatic wake up, FM, AM radio, TV Plasma with international channels and free Wi-Fi. Additional toiletries and hair dryer provide in bathrooms; Jacuzzi and hydro massage in suite bathrooms. We have four non-smoking floors availableCome and discover our main restaurant “la Brasserie”, our Bar and our Nightclub with international shows. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Agoda, Priceline, Cheap Tickets, Cancelon, TripOnline SA and HotelQuickly so you can book your Best Western Hotel Toubkal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Toubkal
Best Western Casablanca
Casablanca Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing