-Good location within walking distance to the old medina.
-Lovely mosaic decor in the lounge and breakfast areas.
-Elevator (not that common as I learned during my tour of Morocco!)
-Quite a good breakfast selection and very friendly staff in the breakfast room
-A surprisingly large supply of toiletries was provided, including a toothbrush and toothpaste.
-The front door staff were very friendly and helpful.
-I had a great massage for a very reasonable price in the spa downstairs.
-The cleanliness was most definitely below North American standards. I was not pleased about sleeping in that dusty old 4 poster bed and the bathroom was not very clean.
-I enjoyed the mosaic decor in the common areas but the decor in the bedroom was very tacky.
-The bathroom needs some serious updating. It was very grotty and my bathtub didn't drain properly. I was not provided with a bath mat and so I used one of the hand towels. Housekeeping took the hand towel away the following morning and did not replace it.
-The front desk staff were far from friendly, one fellow in particular. I asked this guy to help me with 4 simple things, namely printing off an email, making a spa reservation (with the hotel spa), making a restaurant reservation and phoning my tour company when my tour guide did not show up. He assisted me each time but made it clear that he was not pleased about it. I speak basic french but no Arabic and had assumed that he would make the dinner reservation and speak to the tour company for me but both times he passed the phone to me and when I wasn't able to keep up with the person on the phone I had to ask him if he could speak to them for me. Again, he did so grudgingly. I understand that he is not a concierge but I don't think I was making unreasonable requests. He also gave me the wrong price for the massage I had booked so I didn't bring enough money down to the spa with me and had to run back upstairs and get more.
-It was quite loud at night. There was loud music playing from somewhere nearby. The water heater (I think) in the bathroom also made quite a lot of noise.
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