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“Very Cool Hotel” 5 of 5 bubbles
Review of Art Palace & Spa

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Art Palace & Spa
Ranked #23 of 75 Hotels in Casablanca
Certificate of Excellence
Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very Cool Hotel”
5 of 5 bubbles Reviewed December 30, 2012

This is a really fanastic hotel. The service was outstanding and although we only spent one night here, we could have used a few more days. The hotel Lobby and restaurant are very modern and the food was fantastic. I loved that all the rooms were themed! Such a fun idea. Our room was relaxing, clean and grand. The hotel was very accomodating to our 5am departure and helped us get a taxi to the airport. They even ensured we had breakfast delivered to our room before we left.

I wish I had tried their spa facilities, it was one of the reasons I picked this hotel but we didn't have the time we thought we would.

This hotel is a place I would stay at again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MarieCToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    55
    41
    20
    6
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
new york
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 bubbles Reviewed December 10, 2012

This hotel is dated, and not in a good way. Cheesy 80's decoration and not much cap ex since. The website pictures are VERY misleading. The people are nice, but it didnt make up for the moths that flew at me as we opened the door to our room or the bugs that were crawling on the cheese plate at the breakfast. This was a sleep in all your clothes kind of hotel. Yuck.. The staff was nice, but it doesn't make up for the skeezyness factor of the property.

  • Stayed December 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank scott g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

This hotel seemed to good to be true, a five star hotel, wonderful spa, central location and it was on special offer - there had to be a catch? No catch, simply an elegant hotel, ideally situated for visiting Casablanca. We had a wonderful room. The room consisted of a large double bedroom with two double beds, two bathrooms each with a shower, a generously sized living room with a large television, and comfortable sofas, an enourmous terrace with a jacuzzi. The room was extremely comfortable and impecably clean. Breakfast was served in our bedroom as it was Ramadan, however that was wonderful, great breakfast with an enourmous selection. We asked to see the other rooms in the hotel which were amazing, the hotel website photos look a little tacky, but when you see the rooms in person, it's another story, they are lovely. The staff were friendly and willing to help you with anything you should need. All in all great hotel, great location and great value for money.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
Level Contributor
2 reviews
4 of 5 bubbles Reviewed April 8, 2012

A sophisticated hotel with beautiful decor alongside top-level service. The hotel is old but very well renovated. The rooms are very nice and the beds exquisitely comfortable. Most rooms do have quite nice and large balconies and if you are high enough and on the sea side, you will enjoy

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sharkittab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed February 28, 2012

This hotel was okay. Nothing to write home about, but decent. Pros were that service was pretty good (though some staff were indifferent and it showed), we got upgraded to a suite, the suites have good amenities and a modern bathroom. Cons were that some of the room decors can be very cheesy and not the type of decor a business traveller prefers to have while in Morocco. Feels a bit like Las Vegas instead so I would favor a hotel with more traditional decor. Also, internet access was free which is good, but very poor. It kept dropping which is not good for business guests. The restaurant is not very good at all. The decor down there is horrible (like out of the Adams family), and the food not very good. Also, the breakfast buffet left a lot to be desired. So overall decent, but overpriced.

  • Stayed February 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank IslandHopper974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakrary_Amine, Director of Brand & Revenue at Art Palace & Spa, responded to this review, March 20, 2012
Dear Valued Guest,
i would like to thank you for your precious comment which will allow us to maintain and raise or service quality.
I would like to bring to bring to you kind attention that we at ART PALACE & SPA are committed to deliver a unique guest experience in term of Guest service consistency & Delivery as you described it .this will allow us to push our vision of being beyond our guest expectations.
Looking forward to welcoming you very soon and for a longer stay .

Mohamed Amine Lakrary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed February 22, 2012

We booked this hotel because of the 40th anniversary of my parent's wedding. With six persons it was quite expensive. But what we've got for that amount of money was really terrible! The sheets of my parents bed where very dirty with - I don't want to know. After we told the hotel manager about this he promised us to solve it. But in the 4 days we stayed the sheets were never changed. Even when we asked him again. In the night there's loud music in the bar till 02.00 PM. We were on the second floor and we were shaking in our beds. We informed the receptionist. For ten minutes the volume was turned down. But after ten minutes, they turned the volume up again. Even with earplugs it was not possible to sleep. The website and booking.com said there was a gym, but there isn't. All of our three bathrooms were dirty. The staff isn't friendly at all. And in the spa we didn't get what we payed for.

Room Tip: If you read my review and still choose to go here, don't take a room on the first, second or thi...
See more room tips
  • Stayed December 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank evelien-holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, March 4, 2015
Google Translation
Cher Monsieur,

Vous avez gardé un souvenir mitigé de votre séjour dans mon hôtel, et, vous soulignez certaines insuffisances dans la prestation qui vous a été délivrée. J’en suis sincèrement désolé et vous prie d’accepter mes excuses.

J’attache beaucoup d’importance à corriger nos erreurs. Vos remarques, transmises à mon équipe, sont pour partie résolues et nous travaillons à ce que notre prestation devienne irréprochable.

J’espère qu’en dépit de ces contrariétés, nous pourrons continuer, à vous compter parmi nos clients.

Très sincèrement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed February 4, 2012

Pros:

1- Very friendly staff, specially at the front desk
2- Upon arrival, I was upgrade from a Junior Suite to a full suite, named Edith Piaf, which was was huge and very well decorated.
3- The bed was extremely comfortable and and of very high quality
4- The location is very central, clean, and safe
5- my luggage was fetched from street and delivered to my room
6- easy and fast check-in and check-out
7- Room had 2 TVs, hair dryer, safe, espresso coffee machine (2 shouts), 2 complimentary water, WiFi ( weak/no signal in bedroom, but OK in seating room)

Cons:
1- No view whatsoever. Windows are only good to take light
2- The worst breakfast I tried in Morocco. Everything cold, breads are hard and there is no toaster. Limited selection. I would barely eat anything.
3- No towel rack, and no space around the sink to put your stuff (see my pictures)
4- shower and Toilet are separate and inconvenient.
5- I had a blocked drain on my first shower (very unpleasant). I reported it and got fixed.
6- The shampoo made my hair all standing up, I had to use my own

Bottom line, if you don't mind to sacrifice, view, breakfast, and convenience for luxury, large room, extremely friendly service, and a very nice bed then this is a place for you. Otherwise, you may not like it.

  • Stayed February 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rad_Cyrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, March 4, 2015
Google Translation
Cher Client,

Merci d'avoir pris le temps de donner votre avis suite à votre séjour dans notre hôtel. Vos remarques ont retenu toute mon attention et je vous prie d'accepter mes excuses quant aux désagréments que vous rapportez et je peux vous assurer que nous mettons tout en œuvre afin d'améliorer notre service.
Encore merci pour votre retour d'expérience, et j'espère avoir l'occasion de vous accueillir à nouveau.
cordialement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Palace & Spa

Property: Art Palace & Spa
Address: 4 Rue du Soldat Benhamou | Boulevard d'Anfa, Casablanca 20500, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Casablanca
#10 Spa Hotel in Casablanca
#17 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Art Palace & Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Member of Chateaux & Hotels Collection, the Art Palace invites you to discover its 25 luxury themed suites combining design, elegance, originality and high technology. Located in the heart of the business & shopping district of the white capital, the Art Palace offers an unparalleled range of services for your comfort and well being with a tailored service experience to make you feel home . The suites feature designed furniture’s and equipments. ... more   less 
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Also Known As:
Art Palace And Spa
Art Palace Hotel Casablanca

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