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“Good hotel but problems with staff at check in”

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Hotel & Spa Le Doge
Ranked #6 of 78 Hotels in Casablanca
Certificate of Excellence
Reviewed September 27, 2013

This hotel is something special. It is a little bit old fashioned. It has a touch of beeing sophisticated. You can confirm it with old 5 star hotels in London. The hotel is a little bit hided. Without help it is difficult to find it. There is no parking space infront of the hotel. The hotel is only offering 16 rooms. Because of this you should expect an individual high class service. But on arrival you can see that normally there is only one person sitting at the desk and doing her phone calls. The guest has to wait and there is no welcome. I have had this experiences two times because I have stayed 2 times within one week in this hotel. The second visit was something special. The very unfriendly rude lady has asked me for my passport. I have answered that the hotel has noticed all details the same week and have given her my name to check that.
Then she informed her colleague that she never has met such an awful guest in the hotel...This was done in french..Next time she should calculate then there are some people who can also understand her language.
But opposite thanks god this hotel has a perfect director/directeur,Mr.: Laurent Delord. He is caring in a perfect way about his guests. He gives a warm welcome to all of his guest. Every day he shows interest in all of his guests. He is fulfilling the wishes of guests.
Upon arrival the room was not ready at 3.00 p.m. Opposite to international rules the room was ready at 4:30 p.m.
The house has a small lift. The interiour design is nice. The lounge is looking perfect. The walls are covered with wood. The lamps have art deco design. Of course you can have a drink. The breakfast has only 2 star standard. Here the staff is much better than at check in. The windows are not very well isolated. So you can hear some street noise. But the hotel is located in a small street where there is less traffic.
The bathroom looks good although the bath tub is not very comfortable. You only can sit in the bath tub because the back is build in an upright soaring design. There is a Nespresso machine in the room. You can have a cup of tea or coffee in the room and of course you will get small water bottles for free.
The TV is offering international TV channels.
In general I can recommend this hotel.

  • Stayed: September 2013, traveled with friends
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Thank AlsterHamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded October 8, 2013

Dear customer,
Thank you for taking the time to make this comment on your stay in our hotel.
Your review has allowed us to work again on reception and welcome process, the team was aware on the following day of your visit, so that this incident does not happen again.
Regarding the availability of your room during your first pass, the delay was due to a 100% occupancy of the hotel the day before your arrival, with late departures. Moreover, we note that all went well in your second pass.
We are pleased that your appreciation remains positive and we welcome you with great pleasure during your next trip to Casablanca.
Again, thank you for your help.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (407)
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182 - 188 of 407 reviews

Reviewed September 21, 2013

We stayed ay the Le Doge on our first night in Morocco. What an incredible introduction to hospitality and outstanding Moroccan food. The staff (everyone) is among the best I have ever experienced; the room was outstanding; and all staff were very attentive. We had dinner in the restaurant and found the service and food exceptional. This was my first time to have beef tajine -- awesome. This is a must stay place.

Room Tip: We were on the 3rd floor and had a wonderful room.
  • Stayed: September 2013, traveled as a couple
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Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded September 26, 2013

Dear traveler,
Thank you for your review.
It's always a pleasure to hear that our hotel and the work of our team are highly appreciated.
We hope to have the pleasure of seeing you again.
Best Regards,

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Reviewed August 21, 2013

This is a beautiful unique boutique hotel right in the centre of casablanca !! The attention of all of the staff was 5 Star at all times nothing was too much trouble ! the room was outstanding ! I also had reflexology and used the spa which was absoloute bliss !

  • Stayed: August 2013, traveled as a couple
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1  Thank diamondinthedust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded September 7, 2013

Dear customer,
Thank you very much for sharing your nice experience with us on Tripadvisor.
we are very pleased to read that you enjoyed your stay. Our teams work very hard to give the best services, all the days, all the year.
It would be a great pleasure for us to be your host in Casablanca again !
Best regards.

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Reviewed August 16, 2013

It's a real R&S! Aligned with oud best expectations in all aspects and with what one can find within a R&S hotel.
Locatsd in the very center of Casablanca, very nice colonial-liberty house. Personnel extremely kind and available, perfect english, very good overall management.
E
We arrived with our own car and ws were allowed to park just in front of main entrance for the two days we stayed here.
We planned to stay only one night, then decided to stay two days. Management arranged for that, though the room we originally bookd was' t available for two nights.
Rooms are really great. Spacious, well furnished, cleaned, very good design and attention to details. Rooms have their own discrete terrace.
Pricing very good compared to the level of sercices and hotel.
Great experience, very recommended in Casablanca

  • Stayed: August 2013, traveled as a couple
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3  Thank Dudygiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded September 7, 2013

Dear Guest,
Thank you very much for sharing your experience with us on Tripadvisor.
we are very pleased to read that you enjoyed your stay.
It would be, also, a great pleasure for us to be your host in Casablanca again !
Best regards.

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Reviewed August 4, 2013

We have never experienced such exceptional service in a hotel! From the minute we arrived yesterday, receiving a gorgeous mint tea, to the manageress ( not sure if this is her title) showing us how everything in the room worked,to a gorgeous pre dinner drink on the garden roof top everything was perfect. Delicious breakfast in exquisite Art Deco surroundings. best tip: check out the different themed rooms to find one that is really you. Our friends had Scott Fitzgerald and we had Colette, amazingly decorated and interesting. Large spacious rooms with lots of lounging areas. This hotel (and you can see we have stayed in a few!) my husband & I agreed is one of the most charming & comfortable. Love the feeli of boutique, not a lot of people. Mr C wished we were staying for dinner, we went to Ricks he said menu looked superb.

Room Tip: Explore the options and see if they have your fav available. College had lovely balcony,chaise loung...
  • Stayed: August 2013, traveled as a couple
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2  Thank KiwigirlNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded August 8, 2013

Dear Guest,
Thank you very much for sharing your experience with us on Tripadvisor.
we are very pleased to read that you enjoyed your stay.
It would be a great pleasure for us to be your host in Casablanca again !
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

If you must stay in Casablanca at all (and try not to), Le Doge is a lovely quirky, clean upmarket hotel. The staff was excellent, recommended a terrific restaurant for lunch, the room and bathroom a decent size. It's definitely a 4-5 star place (we are in our 50s and travel often) but avoid the restaurant for dinner at all costs. The food was terrible, no other way to put it.
Casablanca itself has very little to recommend for tourists... we had to stay a night due to flight schedules but avoid it if you can. If not, Le Doge is a lovely haven from the ugliness of the city.

  • Stayed: January 2013, traveled as a couple
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2  Thank Mel1Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded July 16, 2013

Dear customer,
I would like to thank you very much for taking the time to write to us.
I have a specific attention to your remarks and would like to give my deepest apologies for the inconveniences on our restaurant.
The "cuisine" we offer is usually appreciated, I wish could talk about what you do not like. The chef does not hesitate to meet with guests. It has noted your point and his team has been sensitized.
I understand also your inconvenience on Casablanca which is a city growing, its history is so rich and varied (Art Deco District / Medinah / Habous / etc ....), we recommend more and more to discover with a guide.
Many thanks for the compliments on our staff and hôtel, your comfort and wellbeing are our only reason for doing the job we do.
Yours sincerely

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Reviewed July 12, 2013

We planned out trip to Morocco flying in to Casablanca and flying out of Marrakech. Casblanca to be just an overnight stay. We chose Le Doge because of our excellent experiences with the Relais & Chateaux properties. They did not disappoint at all! We were met at the airport by their very courteous and friendly driver who had chilled water bottles and 2 saucerplates with dates and cookies for our ride to the hotel.We really loved the decor and architechture of the hotel. Check-in was conducted in one of their salons where we were served mint tea and cookies. Our room was the "Coco Chanel" Room, all the rooms are named and decorated in the style of 1920's celebrities. They sent us to the Hassan II Mosque in their car with the same driver because the taxi they had called for us was taking too long to come. I can't say enough good things about Le Doge... The staff, the food! Dinner at their
restaurant was unexpectedly amazing. I only wish we had stayed longer!!!

  • Stayed: June 2013, traveled as a couple
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3  Thank Corina58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurentDELORD, Directeur général at Hotel & Spa Le Doge, responded to this reviewResponded July 16, 2013

Dear Guest,
Thank you very much for sharing your experience with us on Tripadvisor.
I am very pleased to read that you enjoyed your stay.
It would be a great pleasure for us to be your host in Casablanca again !
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Spa Le Doge

Address: 9 Rue Du Docteur Veyre, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Casablanca
#2 Romantic Hotel in Casablanca
#4 Business Hotel in Casablanca
#5 Spa Hotel in Casablanca
#6 Luxury Hotel in Casablanca
Price Range: $166 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel & Spa Le Doge 5*
Number of rooms: 16
Official Description (provided by the hotel):
The Hotel and Spa Le Doge, is a unique establishment in Casablanca. Completely dedicated to the Art Deco period, each of its 16 rooms and suites is different and dedicated to an artist of the Art Deco period. The Doge is located in central Casablanca, in the heart of the Art Deco district, in a quiet street. Each rooms and suites are equipped by air-conditioned, iPod station, free internet access, LCD satellite TV, Nespresso machine. ... more   less 
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Also Known As:
Hotel And Spa Le Doge - Relais & Chateaux

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