We stayed at the Kenzi Tower Hotel for one night in October 2010. The outside of the hotel and lobby is beautifully decorated. However, the service we received from the staff at the front desk was rude and in my opinion, unacceptable for a hotel that claims 5 status.
The Service - We arrived about 3 pm on a Wednesday afternoon, and although the lobby was not busy, it took about 15 mins for the woman to check us in. The lady who was helping us had a very snotty attitude and even made a comment about my husband in French, thinking that he did not understand what she was saying. At checkout, the woman behind the desk (Wafaa) very rudely informed my husband that "her system was correct" when he questioned our bill. We also noticed that the other guests - mostly business - were quite rude and seemed very self important. More than once another guest tried to cut in front of us while we were waiting at the front desk. If you have to be somewhere to catch a train or a flight, make sure you leave lots of time for check out, they are incredibly slow at the front desk. The only positive service we received was from the concierge who arranged our airport transfer (300 dirhams) and gave us good directions to the old Medina.
The Room - We had a room on the 19th floor, it was spacious, comfortable and had a wonderful view of the city. The bathroom was somewhat clean (a cleverly placed bath robe was hiding a big brown stain in the shower stall), and spacious as well. The bed was comfortable, although we had minor issues with the tv remote.
The Location - The location is very good with several small cafes right down the street. We tried one cafe for breakfast and even stopped back later for ice cream, the food was very good and the ice cream desserts were excellent.
The Extras - I wanted to use the fitness center in the morning before leaving, but unfortunately in this hotel it is part of the "spa" and does not open until 9 am. That was surprising since most hotels open their fitness facilities at 6 or 7 am. On our first day, we went to have a late lunch at the 2nd floor restaurant shortly after arrival (about 3:30 pm), but they would not serve us saying they were closed, although we clearly saw other people dining in the restaurant at that time. We shrugged it off and went somewhere else.
The biggest problem with this hotel is the poor service and the bad attitude of the staff. Considering the $230 per night rate we paid (including city tax), I felt the accommodations were good, but I would not stay here again.
As a note to fellow travelers-we paid 30 dirhams for a taxi from Casa Voyagers station to the hotel (20 for transport and an additional 10 for our bags). But we did have to negotiate a while to get that rate.
- Official Description (provided by the hotel):
- The Kenzi Tower is a majestic, twenty-eight storey, high-rise tower which has been entirely designed and built by the famed Architect, Ricardo Bofill, transforming luxury and conviviality into an art form.The Hotel is ideally located in the trendiest and most vibrant downtown setting in the very heart of the Kingdom of Morocco’s economic capital, Casablanca. It offers the ultimate experience in convenience to our valued Guests, situated only just half an hour away from The Mohamed V International area. The Kenzi Tower Hotel, asserts its stunning position, the 28 storey B tower of the Twin Center, as the ideal venue, whether for business or pleasure. The Hotel evokes a contemporary statement by its concept design, combining ultra-modern facilities with just that dash of traditional Moroccan style, distinguished by its World-class amenities, service by Multi-lingual, highly-trained staff and, without hesitation, its breath-taking, panoramic, city view over Casablanca, the Harbor and the sumptuous Hassan II Mosque, set on the sea.The 237 rooms and Suites of The Kenzi Tower Hotel combine bespoke, customized elegance in modern interior design and unrivalled comfort, in aWarm and well-cared for atmosphere. Ranging from 38 square meters to225 square meters in size, all guest room and suites feature groundbreaking high technology amenities as well as vast bathrooms conceived to create a unique,private area for a relaxing, off the charts guest experience of wellbeing, in total safety. ... more less
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