I'm sitting in my fancy room in the Kenzi Tower Hotel crying because of how badly they lied and how badly they treated me. I called the hotel this morning and they quoted me at 135euros. I came to the hotel and they said it would be 189euros. Then they printed up a receipt for 155euros, and then said, "Oh wait that's wrong." And again printed another receipt for 189euros. The whole process of checking in took over an hour.
I was really excited about staying here because I'm not used to staying in fancy places like this. I'm only here for the night, and they ruined my stay. Gave me a horrible first (and most likely last) impression of Casablanca. It's not worth the fancy room (and yes, it is very fancy and quite nice in terms of the room) to be treated like garbage. Also the lobby seems really cramped and crowded. It took them an hour after calling the concierge to come upstairs to fix my internet.
To conclude, if you would like to stay in a very fancy place where they treat you like garbage and take up to an hour to check you in and do simple things like come upstairs to fix your internet, this is the place for you. Honestly, I'm the person who ignores "bad service" reviews b/c I care more about the place than the people who work there, but this was more than bad service, it was straight up fraud. Lying about the rates was the main issue, and all the horrible service was just icing on the cake. Hope this helps someone
- Official Description (provided by the hotel):
- The Kenzi Tower is a majestic, twenty-eight storey, high-rise tower which has been entirely designed and built by the famed Architect, Ricardo Bofill, transforming luxury and conviviality into an art form.The Hotel is ideally located in the trendiest and most vibrant downtown setting in the very heart of the Kingdom of Morocco’s economic capital, Casablanca. It offers the ultimate experience in convenience to our valued Guests, situated only just half an hour away from The Mohamed V International area. The Kenzi Tower Hotel, asserts its stunning position, the 28 storey B tower of the Twin Center, as the ideal venue, whether for business or pleasure. The Hotel evokes a contemporary statement by its concept design, combining ultra-modern facilities with just that dash of traditional Moroccan style, distinguished by its World-class amenities, service by Multi-lingual, highly-trained staff and, without hesitation, its breath-taking, panoramic, city view over Casablanca, the Harbor and the sumptuous Hassan II Mosque, set on the sea.The 237 rooms and Suites of The Kenzi Tower Hotel combine bespoke, customized elegance in modern interior design and unrivalled comfort, in aWarm and well-cared for atmosphere. Ranging from 38 square meters to225 square meters in size, all guest room and suites feature groundbreaking high technology amenities as well as vast bathrooms conceived to create a unique,private area for a relaxing, off the charts guest experience of wellbeing, in total safety. ... more less
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