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“One night was enough”

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Ibis Casablanca City Center
Ranked #24 of 75 Hotels in Casablanca
dorset uk
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“One night was enough”
2 of 5 bubbles Reviewed May 9, 2013

Second hotel on our tour and the worst, 15th floor overlooking the reconstruction work of the railway station roof. Our 'twin' room was a box room with not enough room to drag our cases round past the bed which was hard and uncomfortable.
Buffet meal was disgusting, tasteless and just warm and poor choice of desserts which ran out quickly. Breakfast was average with croissants and pastries but a lack of fresh fruit other than oranges and dates. Staff were unhelpful and not very attentive.
We were just relieved to only be staying here for one night.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hargrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, July 13, 2013
Dear Sir or Madam,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Johannesburg, South Africa
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 20, 2013 via mobile

Just finishing a week trip to various cities in Morocco. Arrived last week and checked in at the Ibis city centre. Arrived back today for a one night stay to fly out tomorrow. Well located across from railway station and harbour. Great souk 5 minutes away and top restaurants next door at the Sofitel. Rooms are welll appointed and clean. Rates are very competitive as well.

Stayed April 2013, traveled as a couple
Helpful?
Thank Antonio d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, July 13, 2013
Dear Sir or Madam,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed April 9, 2013

The overall service provided by the hotel was excellent -- staff was nice, housekeeping was thorough, reception was prompt when answering requests, and I never had to avail of the maintenance service as everything in the room was working perfectly. My only comment that might be leaning to the negative side was that the hotel was located so close to a busy street, and there were some construction works going on in the area during our visit so it wasn't very attractive to look at from the outside.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firestormfury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, July 13, 2013
Dear Sir,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

Typical and well-managed IBIS, so no surprises (just the way I like it). Next to Sofitel and the Novotel (excellent restaurant there) in typical ACCOR fashion. Rooms away rom the street are quiet.

Excellent location right next to Casa Port train station, with direct trains to / from the airport (you may need to change trains, but it is really dead simple).

Stayed March 2013, traveled solo
Helpful?
1 Thank eildon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, December 13, 2013
Dear,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed April 6, 2013

Location was good. Next to CasaPort train station and near tram stop. Not too far from Mosque and is a nice walk. LBut do not bother with breakfast in hotel. Not worth it. Very helpful staff. Good places to eat nearby.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Maryann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, July 13, 2013
Dear Sir or madam,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

Had a decent stay last week at this mid range hotel. Best part of the hotel is its location, just opposite to The Casa Port Station and also five minutes away from the city center. Overall had a nice and comfortable stay and would recommend this hotel in case you want to stay near casa port. Service is nice, Youness checked us out and was extremely professional (Infact he was the guy who had checked us in at The Suite Novotel Marrakech five days ago, so I was quite surprised to see him at Casablanca Ibis). Would certainly return on my next visit :)

Room Tip: Take a room on higher floor facing the port
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yog_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, December 13, 2013
Dear,

We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 18, 2013 via mobile

It was quite late when me and hubby arrived at this hotel but as usual ibis usually have many visitor and always busy. The receptionist Omar treated us as if we are not welcome to this hotel and didn't even answer out question. Maybe because of language barrier but HELLO he ignored my hubby when he asked him for map of Casablanca. The location is quite strategic near to Casa Port train station where u can take train to Rabat conveniently, is just a walk across the hotel. About 5Dirhams by the red petite taxi to Hassan II Mosque. The taxi outside the hotel are quite ridiculous, they want to charge 50Dirhams to go to the mosque which is just like 8minutes distance. Please look at the red petite taxi if u r on budget. Anyway Ibis price isn't that cheap and not worth for my short stay.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DewiBaity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Ibis Casablanca City Center, responded to this review, July 13, 2013
Dear Sir or Madam,

Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Casablanca City Center

Property: Ibis Casablanca City Center
Address: Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Casablanca City Center 3*
Number of rooms: 266
Official Description (provided by the hotel):
Located in the heart of the city right beside the Port of Casablanca, the Ibis Casablanca City Center invites you to stay in one of our 266 rooms featuring satellite TV, heating, airconditioning and direct telephone to ensure your comfort. The Wok and Grill restaurant serves balanced, flavoursome cuisine with meals to suit every appetite. Sit back and relax in the modern and inviting surroundings of the hotel bar. The hotel also features two meeting rooms with conference equipment. ... more   less 
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Also Known As:
Hotel Ibis Moussafir Casablanca City Casablanca

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