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“I expected more from and All-inclusive”

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Iberostar Founty Beach
Ranked #12 of 77 Hotels in Agadir
Buenos Aires, Argentina
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“I expected more from and All-inclusive”
3 of 5 bubbles Reviewed November 19, 2013

I am quite used to Caribbean all-inclusive and do not know if the custom in Morocco is different, but I have to say I expected more from an all-inclusive resort.
For example food, between lunch, served from 12.30 to 15.30 till dinner time which starts 18.30, there is not even a place to get a banana! At that time you can only go to the bar which is near the lobby but they have no food at all, if you ask they would answer that at 6pm they will put some peanuts and olives, which I did not witness.
The food during meal times is ok, both my boyfriend and myself were sick though.
The show is so bad it should not be called a show. At first when we reached the auditorium I was surprised to see it was quite empty, normally these type of resorts are quite full after dinner to see the show. Then it was obvious, it was so bad that we left after 10 minutes.
The pool-side entertainment was not much either.
On the other hand the room was spacious and light. Nice view of the pool.
Two afternoons while we were in the room with the Do not disturb sign on, housekeeping knocked on the door to hand us some chocolates for my birthday (which wasn´t) but thanks anyway and a ceramic to take home as a gift from the hotel. The gesture was appreciated but it shouldn´t happen when the DND sign is on.
Apart from all that I have to say we enjoyed our stay and Agadir is a very nice city to visit.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viviana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 21, 2013
Dear Viviana,

We would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Founty Beach hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We first would like to apologize for the inconvenience due to our housekeeping staff knocking at your door although you had the “Do not Disturb” sign in evidence; we shared your comment with our head of department and commit to ensure the respect of our guests’ rest and privacy at all times in the future.

Moreover we lament reading that you were not fully satisfied by our All Inclusive treatment regarding the snacks in the afternoon as we offer on a daily basis a variety of fruits, pastries and crepes in our Snack bar between lunch and dinner form 16.00 till 17.00; in addition the lobby bar has always a choice of pastries on offer until dinner time; on the other hand we are glad to hear that our gastronomy offer was to your liking as we strive for excellence in our cuisine and to offer the possibility to savor the best of the Moroccan specialties as well as a wide variety of international dishes in order to please all palates.

Last but not least, we are sorry that our animation program did not live up to your expectations and we commit to revise our offer so that no wishes will be left open in the future.

Once more, thank you for your visit and constructive critics, we hope that you had a pleasant journey back home and would be enchanted to welcome you again in our hotels in the most beautiful destinations worldwide ensuring you in advance of our utmost commitment to offer you a very pleasant holiday experience with IBEROSTAR.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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ottawa
Level Contributor
113 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed November 18, 2013 via mobile

The hotel is ideally situated right on the beach. There is a boardwalk on the beachfront that goes all the way down to the marina. A great walk or bike ride. There are two large pools and one is heated. Wifi is only available in the lobby. The lifts are few and far between so if you have any mobility issues you are best to stay on the lobby floor. There is lots of buffet style food but it is quite bland. There is a sit down restaurant but we were not able to get reservations. There is also nightly entertainment. Bar service is slow and waiters are few. The rooms were spacious and had a large balcony with a rack for drying.

Stayed November 2013, traveled with friends
Helpful?
Thank ajmOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 20, 2013
Dear Guest,

We greatly appreciate the time and effort you spent to share your feedback with TripAdvisor's readers on your recent holiday experience at our IBEROSTAR Founty Beach hotel, it is only through feedback such as yours that we are able to maintain and indeed improve upon the service that we deliver to our valued guests.

We took good note of your comment related to the service at the bar and will pass it to our head of department in order to revise and improve.

Moreover, we lament reading that our buffet offer did not live up to your expectations as the passion for gastronomy is one of the prime pillars of our company and our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

On the other hand, we thank you for pointing out the great location of our hotel, right on the beachfront with its private beach area and within a walking distance to the many shopping and dining options on the doorstep.

Once again, thank you for your visit and constructive critics; we hope that you had a pleasant journey back home and look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

I stayed last year in this hotel with a friend,i took my family this year on half term holiday and also to celebrity my sons 16 birthday.the staff they wear amazing people,friendly,helpful and nice .the food was good.the entertaining team they wear fantastic ,we had wonderful time,i do recommend this hotel especially with your family.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
3 Thank bedros65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 19, 2013
Dear Guest,

We first would like to thank you for your loyalty and trust in our IBEROSTAR Founty Beach hotel, as well as for the time you spent to share your recent experience on Tripadvisor, we are delighted to read that once more, you thoroughly enjoyed your holidays with us.

It is wonderful to read that thanks to the genuine kindness of our staff, the good and varied gastronomy offer and the enthusiasm and energy of our animation staff, you had an unforgettable and wonderful family holiday experience in Agadir.

Once again, thank you for your time and kind recommendation to Tripadvisor’s readers; we hope that you had a pleasant journey back home and it would be a great pleasure to welcome you again at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 17, 2013

Fantastic stay at this hotel. Our rooms were perfect and cleaned every day with a different design using the towels (thanks to Rabia). Hotel is very spacious and clean. Everyone was very helpful and always had a smile. The food in the restaurant was excellent! Always something different every day, a huge variety and freshly cooked. Service from the waiters was always with a smile. There were always sunbeds available in the morning. The walk along the promenade and beach is beautiful in the evening with the Atlas mountain lit up as a backdrop. A visit to the Souk is a must and an experience. Real bargains if you barter hard. To get there, take the white Taxi outside the hotel (up to 4 people) and agree the price (50 dirhams). Also recommend the city tour (2 hours) - visit the fishing harbour, Kasbah, Souk, place where Argan oil is made and the Mosque. Overall an amazing holiday in an amazing hotel. Well done to the Management and all those that work at this hotel. We shall definitely be returning.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeresaKujawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 18, 2013
Dear Teresa,

Thank you for sharing your thoughts and experience at our IBEROSTAR Founty Beach hotel. Guest satisfaction is our number one goal and there is nothing better than achieving it, we are thrilled to read that you had a fantastic stay in Agadir.

We are grateful for your highlights on the genuine friendliness and helpfulness of our staff, the high quality and varied gastronomy offer and the comfort and cleanliness of our overall installations; it is always rewarding to read that all the prime pillars of our company made your holiday a special and enjoyable one.

We will definitely congratulate our staff for their contribution to your wellbeing during your holidays in our hotel, it fills us with pride to read that you overall had “an amazing holiday in an amazing hotel”, this is always our goal.

Once more, thank you for your time; we hope that you had a nice journey back home and look forward to welcoming you back very soon.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

Many thanks to all the helpful, hardworking staff at Founty Beach.
We stayed for 11nights from 29th October. Travelled with British Airways. The hotel is a 20min
taxi ride from the airport.

Hotel is well managed and very clean, our room was in a quiet location with a seaview.
The main restaurant serves lovely food we especially enjoyed the Morrocan cooking. Our table was reserved for us every evening and our wine glasses were never empty.
There is an a la carte restaurant (set menu) 1 visit per week. Plenty of choice at the pool snack bar and again food was of a high standard, cooked by such happy, friendly chefs.

The hotel has its own area of beach you just pass the security guard and cross the promenade. There are a few locals selling kaftans and stones but they do not bother you. Plenty of loungers and parasols. We enjoyed our daily walks on the beach. It can be cloudy/hazy in the morning but it was hot and sunny from 11-4 most days.

Live music in the lobby bar in the evenings was pleasant and a very efficient waiter service for drinks meant you did not have to queue at the bar. We did not go to any of the animation team shows so cannot comment on them.

We were looking for relaxing, winter sunshine, good food and service and this hotel ticked all the boxes. We would stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JetJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 18, 2013
Dear Guest,

Thank you for sharing your thoughts and experience at our IBEROSTAR Founty Beach. Guest satisfaction is our number one goal and there is nothing better than achieving it, we are very pleased to read that our hotel answered to all your holiday needs and wishes.

We thank you for pointing out the genuine kindness and helpfulness of our staff, their commitment to make our guests feel well cared after throughout their stay is our main asset and we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us.

Moreover, we greatly appreciate your praising comments on our gastronomy offer; our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, we are grateful for your highlight on the cleanliness of our installations as we strive to give total confidence in this area, being fully aware that this is an aspect of primary importance for our guests to enjoy their holidays among us.

Once more, thank you for your praising review, we hope that you had a pleasant journey back home; it would be a great pleasure to welcome you again at your earliest convenience.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zaventem, Belgium
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

Great place to go with the family.
Hotel was very clean, well organised with friendly staff.
Our suite consisted of 2 rooms, 1 shower room, 1 bath & shower room, 2 flat screen TVs.
Rooms are cleaned daily, towels changed daily and pool towels changed as often as you want.
Larger pool is not heated but warmer than the sea in November.
Smaller pool is hot.
Security ominpresent but Agadir locals are very kind and family orientated. We felt safer walking around at night here than we do at home!
Food in the hotel is fine... Look out for the Moroccan cooking and forget the pizza and pasta dishes.
Plenty of family groups, grandparents plus 2 younger generations.
Location calm, easy access on to the promenade, 4km walk to the port.
Highly recommend this hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 18, 2013
Dear Kathryn,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Founty Beach; we always welcome feedback, as it allows us to continually improve the experience we create for our guests and are pleased to read that you had a great family vacation among us.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Moreover, we thank you for pointing out the secure environment and the cleanliness of our installations being fully aware that these are aspects of primary importance for our guests to feel comfortable in our hotel.

Once again, thank you for your praising comments and your kind recommendation to Tripadvisor’s readers; we hope that you had a nice journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staggia, Italy
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed November 14, 2013

Room cooling/heating was not working properly, so from very cold to extremely hot and yet furniture and finishing were not of 4**** hotel quality, somewhat old and consumed by humidity, bed was soft while pillow was hard that i slept without it.

Lighting levels were not satisfactory as i had a second area of the room that was total dark with exception to some light being generated by an old floor lamp.

this hotel does not have any other indoor restaurant with exception to the main one were you can have your main meals, the bar closes at 00:00 and even if you are outside, they switch off the light as if you are in a military barracks to go to sleep !!! nice swimming pools and outdoor restaurant is excellent.

The personnel are best thing in this hotel, extremely very friendly, so helpful and trust worthy ... I even managed to forget my shows in the room and after two days i called them and had them with house keepers that delivered them to another guest that took them home for me.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Amir2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Founty Beach, responded to this review, November 18, 2013
Dear Amir,

Although we deeply lament reading that your stay at our IBEROSTAR Founty Beach hotel was not as enjoyable as it could have been, we thank you for sharing your observations with us because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of IBEROSTAR.

We are sorry to hear that you didn´t find your bed comfortable and will try to find out what failed to correct that situation and lament not being informed about this during your stay because we would have looked for a solution as guaranteeing a satisfying night rest to our guests is one of our top priorities.

Moreover, we took good note of your comment related to our restaurants and would like to point out that our hotel counts with two restaurants, the main one which is buffet style and is open all week long for breakfast, lunch and dinner and the theme restaurant Antares which is open now in low season from Thursday to Sunday included where our All Inclusive guests can book a dinner during their stay and savor the best of the Moroccan cuisine.

On the other hand, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our restaurants where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights.

Regarding our lobby bar, it is open from 10.00 am to 12.00 am, as reported on the information regarding our restaurants and bars opening hours, nevertheless our bar remains open until all guests have finished their consumption.

On the other hand, we greatly appreciate your kind comment on our staff, their authentic kindness and helpfulness being one of our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holidays.

Best Regards,
Online Reputation Manager
IBEROSTAR Founty Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Founty Beach

Property: Iberostar Founty Beach
Address: BP No 1039 | Cite Founty, Agadir 80000, Morocco
Phone Number:
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Agadir
#8 On the Beach Hotel in Agadir
#9 Spa Hotel in Agadir
#9 Luxury Hotel in Agadir
#12 Family Hotel in Agadir
#19 Romantic Hotel in Agadir
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Founty Beach 4*
Number of rooms: 470
Official Description (provided by the hotel):
The IBEROSTAR Founty Beach is an all-inclusive 4-star hotel in Morocco, on the Atlantic Ocean. Located very close to a beach of fine sand and less than a half mile from the centre of Agadir, Morocco's main tourist centre, the IBEROSTAR Founty Beach hotel is the ideal accommodation for enjoying the beauty and culture of Morocco. Spectacular ocean views. The IBEROSTAR Founty Beach hotel is located on the shore of Agadir beach, a beautiful fine sand beach where you can practice a variety of aquatic sports. Most rooms offer beautiful views of the ocean. A hotel in Agadir with complete facilities. The IBEROSTAR Founty Beach hotel offers comfortable and spacious rooms, several pools, a spa and beauty area, restaurants and bars, conference and congress rooms for guests wanting to organise successful business events. In addition, the IBEROSTAR Founty Beach hotel offers the opportunity to play many sports within its premises. Delicious Moroccan gastronomy. Five modern facilities offer the best in domestic and international cuisine. The most exquisite Moroccan candies, delicacies from around the world, a buffet and an a la carte restaurant ... and drinks at the Lobby Bar with the soothing sounds of live piano in the background. Premium Wi-Fi. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to six devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Founty Beach Hotel Agadir
Iberostar Hotel Agadir
Iberostar Hotel Founty Beach
Founty Beach Hotel
Founty Beach Agadir

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