Unhelpful staff after my phone charger was stolen from the reception are. They had a 'couldn't care less' attitude. Also my British friend had great trouble visiting me as firstly he was questioned by the guard outside then the young man at reception who was very rude and argumentative. These issues of visiting existed throughout my stay.
This was not a one off as customers were ignored at reception with staff and management having a judgemental and undermining attitude to the point were I didn't want to bother them. On one occasion I was left standing at reception for 20 minutes with staff preoccupied, I having to bite my tongue no one telling me why I still hadn't been served.
Overall I wouldn't stay at Mogador Al Medina again as ultimately a hotel, their management and staff are duty bound to relieve issues of their customers not enhance them.
A.Khan, Surrey, UKMore
- Free Wifi
- Free Parking