I am currently staying in room 4118 and this holiday has not got off to a good start. The staff working on reception are very rude and any reasonable question is started with a no. We asked for a iron on day 1 and it is now day 3 and we still don't have one. I am told there are 15 irons for a hotel with 400 rooms. I travel with work and usually stay in budget hotels such as the Premier Inn and they all have irons. A reasonable request would be too purchase more irons so guests are not waiting to use them.
The food is ok, but restaurants are very busy and they only have one restaurant open for breakfast, lunch and dinner, which meant a lot of queuing. We are now considering getting up earlier to miss the crowds at breakfast.
The wifi is very poor at this hotel and we have only managed to get onto the Internet a couple of times. I will be surprised if I manage to send this review.
It is impossible to get a sun bed by the pool and there are towels on beds all day and night, which I think should be stopped.
This hotel is affordable luxury, but I have been to much better hotels and had better service from lesser star hotels. This is my first review on trip advisor, but the staff are very rude and I felt my comments needed to be read by others.
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