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“5* in the future ??”

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Hotel Riu Palace Tikida Agadir
Ranked #3 of 77 Hotels in Agadir
Certificate of Excellence
derbyshire
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“5* in the future ??”
4 of 5 bubbles Reviewed May 2, 2012

I have been thinking about how to address this review for a few days and it seems that reviewer DV29 has been reading my mind !
Firstly I will say that we are great fans of both Morocco in general and Agadir and have stayed in various hotels around the resort over the past few years.We are also keen on RIU Hotels and have been very satisfied with the standards at the ones in Marrakech.Having paid quite a lot more money for the Palace we were interested to see what we would get in addition to the services offered at the Tikida Palmeraie which is 4*.
Arguably the decor is very good and they have also managed to make the vast reception/bar lounge very welcoming and somehow quite homely. The staff are friendly and polite and eager to please on the whole.The bedrooms are well furnished, however the total lack of drawer space was a nuisance - I had my underwear balanced on top of the safe for the whole week- and the beds were ROCK hard.Whoever decided to put louvred doors on the toilet must be into exhibitionism - not everyone is sharing a room with people that they know well enough not to wish for some privacy when using the toilet. However unlike DV29 we found the housekeeping standards ok on the whole and the maids were very pleasant girls.

The food in the buffet restaurants was VERY good with a vast choice. It seemed that many of the staff were inexperienced and there was an obvious lack of senior people to keep an eye on them. The poor restaurant manager looked stressed most of the time but was asking guests for their opinions and did appear to act on their responses.The lady in charge of the lunchtime restaurant was doing a great job - they need more people like her.The chefs were very much in evidence and keen to find out what you thought of the food, and I am sure that they got very positive remarks from most people.

We only managed one visit to the speciality restaurants - the Krystal Fusion.Apart from the Appetiser we thought that the food was excellent but the service was terribly slow and I think that I had had so much to drink during the forty five minutes that we had to wait for the starter that my judgement of the food may have been impaired !!! Once again the staff were trying hard but didn't seem to know what they were doing and there was no senior waiter to guide them.

We didn't sit in the pool area as most of the sunbeds seemed to have towels on them by the time that we got round to sitting down, but instead used the outside bar area which was lovely and the bar staff were FABULOUS. This was spoilt on occasions by the awful piped music which was also too loud. If people want music they listen to their MP3 players not some woman singing Eric Clapton songs badly.

In our opinion this hotel should not have opened until about the middle of May as it is not finished and many of the services that we were promised in the brochure were not yet available There was no Spa unless you went to another hotel, no Italian Restaurant,no hairdresser, no Riu Art ( which my husband would like to have used ) and the beach area was still being worked on and not condusive to relaxing in the sun.I feel that we have been used as guinea-pigs by the holiday companies to test the services prior to the main season.

The toilets in the reception have wonderful decor but only one hand-dryer works efficiently in the ladies and there are no paper towels.The disabled toilet has a wash-basin but no soap or dryer so where does the disabled person wash their hands ??

The difference between a good four star hotel and a five star is in the small things which lift it to luxury standards. As has been previously said nice decor and friendly staff do not do this. I asked whether there was an ATM and was told to go to the bank across the road and therefore walk around the streets with large sums of money in my bag. Having been to Morocco before I know that this is relatively safe but other people would not.I would like to see an internet room ( which they have at the Riu Tikida Palmeraie ) and possibly hotel transport down to the Marina.
The hotel shop was just being fully stocked when we left and sells good quality gifts at fairly reasonable prices and we would recommend it to those who don't want to shop in the town.

This fabulous looking hotel has the potential to be the best in Agadir but it is definitely not five star at the moment.It needs more time for the services to develop and for some of the staff to get more experience before it can offer the real five star experience that we were hoping for.



Regarding Agadir in general there are a few fixed price shops around if you don't want to haggle and a trip to the Uniprix is a must to get cheap sweets etc to take back for the kids. Also has a large selection of alcoholic drinks at low prices if you want to take something home.I bought some of the best silver rings EVER from the man situated on the steps of Uniprix at rock bottom prices.All prices are fixed so you know what you are getting.

For drinks on the promenade go to the Nil Bleu where the waiters are very friendly and the views of the wonderful sunsets are to die for. Posher shops are to be found around the Marina which are good for browsing, and the whole area is nice. Go up to the kasbah for fantastic views of the bay but beware the camel owners who will hassle you for money if they think you are taking pictures of the camels.I did ride a camel up there a couple of years ago and it seemed quite safe although they tried ( and failed ) to charge a huge sum of money for this.

There isn't a great deal to do in Agadir but it is wonderful for a relaxing holiday in the sun with lovely Moroccan people.

Room Tip: Pool view rooms are better but don't get any sun on one side.
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  • Stayed April 2012, traveled as a couple
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14 Thank carlorex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reading England
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed May 1, 2012

We had a guided tour of the hotel while staying at The Tikida Beach Hotel...looks very good but obviously not really ready for guests. The trees were still under wraps and tied up. Lots of workmen around and not enough guests for an 'atmosphere'. Apparently they have stopped taking bookings and moving guests to another Rui ( Dunas) Hotel along the road, for a while. It's everything you would expect from a Rui Palace Hotel...

Room Tip: We didn't stay the night so look at other reviews on TA.
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  • Stayed April 2012, traveled as a couple
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7 Thank Caz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 1, 2012

Like the other reviews have said this will be a fantastic hotel and guest experience once finished. The furnishings are to die for and the reception in particular is one of the most impressive I've seen. The Manager is working hard to get this hotel to the 5* level and will often be around day and night to gain feedback from the guests and guide the staff.

Bedroom - Bathroom fantastic just needs light over the bath, bed is superbly comfortable and room is furnished to a high standard. More drawer space required and TV is a little too low. On the whole the housekeeping was inconsistent, dusty surfaces, cups and glasses washed out when it suited, bed not made to any particular standard, the rooms will only be as good as the person checking them!!! The view if you didn't choose pool side is quite uninspiring, but we did get a slight sea view from the 3rd floor.

Food - Best buffet offering we have experienced by far!! Breakfast service team need to be more attentive, seat the guests, get the tea and coffee without having to be asked, or at least explain that they are only there to re lay the tables and to help yourself. Lunch and Dinner again fantastic, same comments as per breakfast service though.

Now for the sore point around food........ A La Carte Restaurants are booked up straight away because the availability has been restricted, I believe for training, and your allowed only one restaurant booking per stay!!! News to us and not made clear enough on the website. The Moroccan restaurant was an all round let down I'm afraid guys, slow service throughout and when food did arrive it was bland no better than the buffet offering (Lamb Kebabs & Fish Tagiene). We were really looking forward to this...... it's 5* and the flavours should blow your mind, unfortunately they didn't and we left before dessert! The Krystal restaurant was the same I'm afraid, 1 hr wait then starter arrives wrong, and appetizers had to be asked for as the entire course was missed, steak offered but not asked how I would like it cooked, all this whilst the restaurant only 16 covers to attend to. We spoke to the manager afterwards who actually approached us and was keen to get our feedback.

Pool area was fantastic, real comfort and quality, music too loud though on occasion think its the towel hut team turning the volume up???, background music only guys those that want it loud will use their ipod.

Activities team don't worry the guests will come to you if their bored they don't need you to pester them while their relaxing on their well earned holiday, a list of activities under my door each day or a board by the pool is fine to inform people of what your doing - on the flip side you were always polite and did not push the activity if we said no.

Bar service is excellent, and although we didn't drink that much the drink quality was very good - keep doing what your doing.

Reception very friendly but some had difficulty understanding English - same old story though with us Brits believing everyone else should make the effort - this was not a major problem.

Resort - not much to do really, 2 nice restaurants we tried (La Scala & Little Norway) good food and attentive service, beach was huge (private section for the hotel), but sea too cold during April.

Weather was good - cloudy most mornings turning to great sunshine every day by 10 ish until 5/6pm, windy and on our last day most people abandoned the pool area while fixtures flew across the grounds.

Overall the experience was great and we had a really relaxing holiday in the sun, the hotel is progressive and I could easily be so wowed by the new furniture that I forget everything else (like some reviewers!) but I genuinely want to see this hotel and team do well, they need all the feedback they can get and I know they'll reach perfection soon - best of luck.

Room Tip: Room Number 3135 or higher 4135 or higher
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  • Stayed April 2012, traveled as a couple
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Helpful?
6 Thank DV29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shropshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 29, 2012

We have just returned from at week at the Riu Palace, the hotel is stunning.
The reception is very impressive, check in smooth, bedrooms lovely and staff very helpful. There is still some work going on but this did not interfere with our stay. The staff go out of the way to help. The pool area is great with very comfy sun loungers. Food very good in all the restaurants.
We thoroughly enjoyed our week and would be lovely to visit again once the hotel is completely finished.

Room Tip: Choose a pool view room.
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  • Stayed April 2012, traveled with friends
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Helpful?
16 Thank NatsShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed April 28, 2012

We have just returned from a week at this hotel, this was our first visit to Morocco and we had a lovely time. The hotel is beautiful and yes there are some finishing touches still being carried out but this did not interfere with our stay in any way.

On arrival the check-in process was very smooth, plenty of staff on reception desk so were in our room in no time. We had paid a little extra for a pool view room and I think it was well worth it. We were on the fourth floor and could also see the sea and the Kasbah which was lovely in the evening when it was all lit up.

The room was spotlessly clean with a large double bed (very firm) and down a couple of steps to a lounge area leading out on to the balcony which was very comfortably furnished. There was plenty of wardrobe space in the dressing area but surprisingly no drawers at all. The bathroom was lovely and spacious with double sinks and a really powerful rainfall shower over the bath. Toilet and bidet were in a separate area which could be closed off from the main bathrom. Plenty of lovely white fluffy towels but no bathrobes/slippers (maybe these will appear when the spa opens).

The Hotel is beautifully furnished throughout, the main lobby is huge with load of big comfy sofas leading through to the lobby bar where there is usually a pianist playing in the evening and sometimes a singer too! One tip if you are ordering drinks ask for the brand ie. Smirnoff otherwise you will get the local brand. Unlike other hotels we have been to there is no additional charge for premium brands which was great. The main show in the evening is in the theatre bar which is a spacious well set out room with a large stage. Not a lot of people were using this room but I think it will get busier as the season gets going. The entertainment team are a friendly crowd and were doing their best to get people to join in without being too pushy. There was a band on twice while we were there and they were very good.

We had our breakfast and evening meals in the main buffet restaurant and there was always a very good selection of food and it was all well cooked. The restaurant is lovely but I can imagine when the Hotel is full some tables might feel a bit close to each other, not a problem at the moment though as the Hotel is not very busy yet. Lunch is in the restaurant by the pool which overlooks the sea. Again plenty of choice of food and always burgers and pasta dishes too. The staff are lovely and friendly.

Outside the spacious pool area is great. There are plenty of wooden sun loungers with comfy mattresses which you can move around easily to where you want to be. There are also lots of parasols, double sun loungers, bali beds etc. After the first day one of the towel guys always had our beds ready for us when we went out, I forget his name but he was so helpful!

They are still working on the gardens around the hotel putting in plants and trees non stop. Once these are established the gardens are going to be beautiful and there are lots of seating areas with waterfalls and fountains dotted around the grounds. These all have padded seats and huge cushions - great if you want somewhere quiet to read or chat.

The indoor pool is lovely and apparently very warm although we never went in!

The weather was very hot during the day although we did have a few mornings where the sun took a while to come through. That gave us an excuse to walk along the promenade to the Marina and fish market without getting too hot! Normally we just sit by the pool all day. We also visited the souk which was an experience - definitely need to brush up on my haggling skills before we go back. We did get some bargains though.

This was our first visit to Morocco and we are already planning to go back. My hubby especially liked the fact that it wasn't too long a flight from the UK. Only 3 hours 10 mins to come home and it was a brand new plane!

We tipped waiters etc. in Dirhams which you can get at the UK airport or in the Hotel. When you are out and about Euros and Sterling are widely accepted too.

I have tried to cover most things in my review but to summarise we really enjoyed our time here and would not hesitate to return.

Room Tip: Definitely worth paying extra for the pool view room
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  • Stayed April 2012, traveled as a couple
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Helpful?
30 Thank scottysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
104 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 bubbles Reviewed April 27, 2012

We were really impressed with the Riu Tikida Palace.
From the moment you walk through the front doors, you are presented with a vast reception area that takes your breath away. There are loads of comfy sofas, chairs and sculptures set in a room around the size of three football pitches. With impressive architecture, lighting and water features it really was jaw dropping.
After a somewhat chaotic checkin experience, we were directed to our room (2099). We had a view onto a wall and neighbouring street but this didn’t really bother us as we never pay extra for the view as we would rather have a quality room. I can confirm that the Tikida Palace doesn’t dissapoint. We had a large balcony with two comfy chairs and a table. This led into a living area with a dining table, two chairs and a sofa. There then followed a raised bed area with two (very hard) twin beds, side tables and sideboard with TV. There were two wardrobes with ample storage and hangers for around a weeks worth of clothes but significiantly no drawers. Again this didn’t cause any bother as we were able to use the shelving. The mini bar is free and contains several large bottles of water, soft drinks and beer; this is restocked every two days. You cannot drink the tap water by the way!! The bathroom had twin sinks with mixer taps, a large bath with monsoon shower over and seperate room for WC and biddet. I am informed that the hairdryer provided was more than adequate so you can save on luggage and leave yours at home. The whole room was spotless with ample clean soft towels and bed linen. My only critisism was the lack of lotions and potions you expect in a five star hotel as well as the lack of English speaking TV channels. A tip for future guests would be to leave your shower gels at home as the one provided is superb.
Food in the main restaurant was of the highest ‘buffet’ quality that we have experienced. You are spoilt for choice at breakfast. I cannot think of anything that was missing. The freshly made bread and omeletts were to die for! Lunch is served at the beachside restaurant. They provide great salad choices alongside freshly cooked fish and meat dishes. They also provide burgers and pizzas for those that way inclined. Evening meals are again of the highest quality with fantastic soups to salads and around a dozen choices for mains and even more for desert. With so much choice, it’s no wonder that I put on half a stone! We tried both speciality restaurants but weren’t overly impressed. The rooms had amazing decor and it made a change to be waited on but the food wasn’t on par with the main restaurant. The bars are great but I did not like the fact that they allow smoking inside I also thought they could do with more cocktail choice however all of the wines we tried were great as was the beer that went well with a slice of lime.
The pool area is amazing. The gardens are still bedding in but you can see that in a few weeks that they wil be stunning. There are two pools. One is slightly heated; the other is like the North Atlantic! Both could do with a thoroughly good clean as there was a lot of sand and stones on the floor. The Jacuzzi could do with a few more jets but it was still nice to sit in. As others have written, the sunbeds are extrordinarlily comfy. There are also loads of other little sofa areas with large pillows and beds as well as Balinese style fourposter beds. Make sure you tip the pool attendants on day one and they will ensure you get the same beds all week. We never tried the beach but could see that there were ample beds and brollies. The beach was also imaculately clean and enourmous in size. I used the gym everyday and found the choice and quality of equipment to be more than adequate.
The strongest aspect of this hotel is by far and away the staff. Without exception they are immaculately turned out, polite and friendly. None expect or seek out tips but they are that good you feel compelled to give them money. We changed up a load of 20 Dirham notes (around £1.50) and handed them out discreetly. In return the staff gave us a quality of service that I have honestly never received before. They were absolutley fantastic and a reall assett to the hotel whether that be security guards, gardeners, cleaners or waiters.
My only grumble stems with other guests. This hotel is family freindly; indeed the staff were amazing with children. However I really wish that more effort could be made to keep adults away from screaming kids or vice versa. Having unsupervised children handling food and running riot around the pool was more than annoying. In fairness, the parents weren’t much better. The hotel could easily achieve this by having an adult’s only or quiet pool alongside seperate areas in the restaurant. I really didn’t think that the hotel suited children. The quality, ambience and facilities really suit the adult client.
Nevertheless, despite what may seem critical. This hotel is outstanding and can only get better once the hammam, spa and hairdressers open up in a few weeks. We would certainly love to return in a year or two just to see if you can improve on such perfection. I cannot rate this hotel highly enough. Also, a special thankyou to the Thomsons rep Moez who again is an asset and couldn’t have helped us more if he tried.

Room Tip: Poolside rooms offer the best views, otherwise aim for a high up room and you should get a sea view.
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  • Stayed April 2012, traveled as a couple
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Helpful?
18 Thank Pau109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed April 27, 2012

This Hotel will be worth a five star award once it is finished, disappointed that work was being carried out on a daily basis, and only one side of hotel in use(other side still to be finished). the Manager: Rafael was always on hand to action any problems and dealt with them. A credit to the hotel for putting him in charge. Also the Thomson rep was good and always around. The rooms were good, spacious and clean. Did request mini bar and coffee/milk to be to be put in room every day, unfortunately this is only done every other day. The manager was looking into this. Also they are still waiting to get all the bars up and running, only one in the pool area at present and swim up bar not ready yet. Italian restaurant not open on a evening. I know this sounds a bad report, but only saying that when finished, this will truly be a 5* Hotel. Will be worth another visit later this year or next spring.

Room Tip: If you can afford it, pay extra for a pool view, although all rooms have a balcony/terrace, the othe...
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  • Stayed April 2012, traveled as a couple
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Helpful?
8 Thank rogerhackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Tikida Agadir

Property: Hotel Riu Palace Tikida Agadir
Address: Chemin des Dunes, Agadir, Morocco
Phone Number:
Location: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 77 Hotels in Agadir
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Riu Palace Tikida Agadir 5*
Number of rooms: 444
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