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Hotel Sofitel Agadir Thalassa Sea & Spa
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Reviews (1,601)
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All reviewsprestige suitemaintenance issuesbose sound systemstylish roomsprivate beachpool areaturn down servicedirect access to the beachstar treatmentocean viewroom upgradebreakfast servicemini barpool staffperfect hotellarge poolspecial thanks
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Reviewed February 23, 2013

The rooms are well designed, also the rest from the hotel. We love to be arround the pool on the romantic beds. the rooms are clean and you get a refill for the mini bar every day. the buffet is in a good qualitiy, there are two buffets.

one mixed one and one with traditionell marrocian food. They both good, but we feel that the price with 350 DH too much without drinks. The Breakfast Buffet is very good, a lot of fresh things, different kind of coffee and freh juices are avaible.

You have Wifi in the whole Hotel for free, whats really good, also the TV Programm is with al lot of channels, like a few german channels.

There are two problems, one is that a lot of the people only speak french or bad english. that makes it not so easy to order things. sometimes you have to wait for things you order a long time or they forget it. the tables are clean very soon, even if you are not finish and you are still to catch new things on the buffet. that should be better to organise, also that not all the things you need are on the table, like butter or salt and pepper. The workers are very helpfull and friendly, in most of the time the understanding is the problem.

the other thing is, that the corridor outside from the living-rooms are not clean the whole week. we think for a 5 star resort it should be.

In total we think its one of the best resorts in agadir, but there are still things to make better.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank Sven_244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded February 26, 2013

Dear Sir,

Thank you for sharing your positive review of the Sofitel Agadir Thalassa Sea & Spa on Tripadvisor.

I was very pleased to read that you particularly enjoyed the comfort of the room, the outdoor facilities and the quality of the restaurant.

Thank you for your constructive feedback with regards to the English language for some of our Ambassadors, we will definitely take the appropriate measures to address this situation.

Once again, thank you for recommending our hotel.
On behalf of the entire team, I hope to welcome you back in the near future.

Kind regards,

Edoardo Giuntoli
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

From the moment we walked in to the "scented" lobby, to the time we left, we really felt we were in a very upmarket hotel. So much so, that our clothes were really not suitable!!
From check in (hot towels, mint tea) to our room (moroccan treats, bottle of red wine, complimentary soft drinks) to the bathroom (hot towel rail, great magnifying mirror, L'Occitane products, soft towelling robes, coloured lit rainfall shower etc.) and the bed (comfortable) we really enjoyed our stay here.
Yes, breakfast was a bit hit and miss, but you're on holidays so you really are not under pressure for time, and the variety of food on offer was always good. I think it depended on what section you sat for breakfast, but when we were nearer the food end, we had full/better service than when we were seated nearer the entrance. Small things like napkins and cutlery missing were irksome, but nothing that if you got up and went to another table, you could get yourself.
The hotel is far away from the main "strip", but this makes for a very pleasant stroll along the seafront or the promenade home, in the evenings.
We only ate breakfast here so I can't comment on dinner etc. but the restaurant looked extremely upmarket - and as I said, we didn't have suitable attire.
The bar was strange - lots of curtained off areas, that would make it difficult to see if there was anyone else there at all - more like an airline lounge with curtains, than a bar I think.
Staff seem to speak French most, if not all of the time, and while I have very good French my husband doesn't, so he really found it hard to order a coffee or even water. When they saw he was not understanding what he said, they would speak English, but it took a while for staff to understand that this was needed rather than optional. Also, in the spa the staff really struggled with English, and I struggled with French words for beauty treatments, so that could be improved upon.
Worth a trip once in your life though!

  • Stayed: February 2013, traveled as a couple
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1  Thank C0rkGirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded February 23, 2013

Dear Madame,

Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa.

I was very pleased to read that you particularly enjoyed the check in and the comfort of the room.

Thank you for recommending our hotel on Tripadvisor, on behalf of the entire team I look forward to welcoming you back in the near future.

Sincerely,

Edoardo Giuntoli
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

We stayed here last week for three days. I must start by commenting on the service from the staff. Before we arrived we had read some reviews here regarding service at breakfast times so went with the attitude of 'we are in no hurry if it is a little slow'. I can truly say the service was excellent. We were shown to a table immediately, there was no waiting at all for coffee and there were plenty of staff on hand. The managers, like those of a true 5 star hotel, must have taken those very few negative comments on board because there was no sign whatsoever or any service problems. The breakfast was amazing, plenty, and I mean plenty, of everything from cooked breakfasts, fresh pancakes, huge selection of pastries, fruit, cheese, meats, cake, bread, yogurts etc. it was all beautifully laid out and prepared. The hotel is wonderful. We arrived and were led to a huge sofa and then brought hot towels to refresh ourselves and a selection of Moroccan treats and Mint tea was brought out. A lovely lady on reception copied our passports and we were show to our room. We had a delux sea view room and it was wonderful. A complimentary mini bar,with soft drinks, replenished daily, was waiting together with a bottle of wine (did not drink it but it was probably a good one) and a tray of cakes and macaroons. The shower with its different coloured lighting was great, as we're the toiletries. The bed was lovely and soft and the bathrobes and slippers were lovely. We had a big big balcony with plenty of seating. The staff really are so very friendly and helpful. Nothing was too much for them, from the cleaners upwards, they were always very polite and we were made to feel very welcome from the moment we stepped into the beautiful lobby. The restaurants looked very nice although we did not eat dinner at the hotel but I can imagine it would be excellent food. The pool area was perfect, plenty of lovely sun loungers and towels provided and staff checking and delivering drinks and food if ordered. We visited the spa, for the Hamman and pool which again was great. We love travelling and visit places that other people have recommended here on tripadviser regardless of its star rating but I have to admit this was the best hotel I have stayed in. We make a point of not staying at the same area and hotel more than once as there are many places we still want to see but have both agreed we will go back here again for some winter sun and to be thoroughly spoilt. If you have any questions about anything please ask away. Have a lovely time if you have booked to stay here, if not, consider booking, you will love it.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank IanandShen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded February 19, 2013

Dear Madame, Sir,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

We feel honored that you found our hotel the best you have visited until now and that you plan to come back in the future.

Once again, thank you for recommending the Sofitel Agadir Thalassa Sea and Spa.

Warm regards,

Edoardo Giuntoli
Deputy Manager

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Reviewed February 15, 2013

Just back from a week's holiday in the Sofitel. My husband had phoned hotel directly to ensure we had enough space in room, for our two little boys (2yr & 4yr). But upon arrival receptionist advised it would be too small. We ended up having to upgrade to a larger suite 027 instead which usually run to 900 per night at a discounted rate. But still a lot more than we had planned on spending.
The hotel is geared up for adults but our children were made a fuss over everywhere we went as the staff were lovely. They are pretty well behaved and small but older and louder would have made me self conscious.
I agree with the other reviewers about the food. Excellent but too expensive. 19euro for sandwiches at the pool!! Its at the end of the promenade with not a whole lot nearby so you are a bit captive on that score
Pool are was gorgeous. Free mini bar a welcome touch.
Spa treatments were wonderful. Very good therapists. Lovely hairdressers. Small but nice gym

Room Tip: Our room 027 backed onto the pool area and was right beside spa & gym. Perfect
  • Stayed: February 2013, traveled with family
    • Value
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Thank SusanandJarleth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded February 17, 2013

Dear Madame, Sir,

Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa.

We are happy to read that you and your family enjoyed the Spa treatments, the quality of food, the pool facilities and the service provided by our team.

We hope to welcome you back to Agadir in the near futur, either in our property or in our sister hotel (Sofitel Royal Bay Resort) which is more "family oriented".

Kind regards,

Edoardo Giuntoli
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

Food 5*
Pool 5*
Beach 5*
Staff 5* down to 2*
Room .small and very badly lit 3*
En suite 2*
Shower tiny space with leaking shower.Reported but ignored.
Pool restaurant ok but very overpriced. Only went once. If they were not so grasping would have had at the least 7 lunches and many drinks.
Very welcome bottle of wine and bits on arrival.
Mini bar packed with soft drinks and water,refilled each DAY ON THE HOUSE!!
Public rooms, . one bar, one large T V lounge. aAll very dead after dinner.
Have stayed with Sofitel twice in Marakesh that is a real 5* and also next door Sofitel Bay 5*
My booking was with that hotel but they closed for repairs and shunted us next door

Room Tip: Shower leaks in room 047. They ignore complaint A little French helps. I would say 85% of guests were French. Careful about trips. We were the only two UKs on a 25 person trip so missed out on most of the talks.
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dodoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded February 15, 2013

Dear Madame, Sir,

Thank you for posting a review of your stay on Tripadvisor.

I was very pleased to read that you were complitely satisfied with the quality of food and with our pool and beach facilities.

I am also glad to inform you that the necessary corrective actions on the showers are currently on progress, and appreciate very much your constructive feedback.

I hope you will give us an opportunity to show the improvement during your next trip to Agadir.

Kind regards,

Edoardo Giuntoli
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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