A good first impression became quickly tainted in this elegant looking resort. Check-in was slow and laboured despite being offered mint tea in the sweet smelling reception area. We were fortunate to be allocated a suite overlooking the sea but also rather unfortunately the private pool below (I would NOT have been happy if I were guests in that suite being completely overlooked) - the surrounding gardens looked dirty and unkempt. However, the suite was well appointed. Sadly the bed was extremely poor and despite me asking for the top mattress to be changed this did not happen for a number of days and despite assurances that the entire bed had been replaced, I slept so poorly there that I ended up on the sofa for a couple of nights! Service is erratic and wholly inconsistent. We had to ask for the room to be serviced on two occasions and specific requests for the mini bar were initially ignored. Breakfast is fine and as expected in such a property and buffet dinners are also served in this room. We did not like to witness a couple of staff members being reprimanded in full view of diners and also staff displaying obvious "attitude" towards each other. This is unacceptable.
Despite claims to the contrary, the pool was freezing. I lasted about 10 minutes. Pool staff were reassuring that tomorrow would be better - it never was. I would much rather honesty in that either the heater was faulty, it was not possible to heat at all than the constant lying. This was a big disappointment. The sun was warm but the wind made it feel rather chilly. The beach has that rather dirty looking sand and was as a result somewhat unappealing. A walk along the croisette down to the Marina is recommended.
WARNING: when taking taxis, agree a price before entering. Drivers happily ask what you would like to pay and then demand more money - this was very unpleasant.
The front desk staff enquired about our stay and when informed of the problems seemed bemused. Despite pre-booking a transfer on our departure this was poorly handled resulting in a long wait. It did not leave us with a very positive impression.
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