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Reviews (1,652)
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All reviewsprestige suitebose sound systemmaintenance issuesprivate beachstylish roomspool areaturn down servicedirect access to the beachbreakfast servicelarge poolmini barpool staffhotel is beautifulsofitel agadirmoroccan teaseparate toiletspecial thanks
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Reviewed August 27, 2012

My wife and I have had the pleasure of staying 10 days at the Sofitel Thallasso Spa in Agadir. We already had high hopes from reading earlier reports on Trip Advisor and we were not disappointed.

The hotel was opened earlier in 2012 and the buildings and fittings remain in a pristine condition. The hotel and grounds were superb but what really made this holiday special was the staff. From the reception staff onward, everyone was there to help you and couldn’t do enough for you. If for some reason they were unable to assist directly, they immediately went to get another member who could. They all were genuinely proud of their hotel and were truly ambassadors for it. The pool butlers worked non-stop throughout the heat of the day to assist everyone at the pool side. In particular, young Abdulhadir was always available to assist and with his perfect self-taught English. Management staff was always in evidence, not just observing but assisting and guiding where things needed to be done. They all checked with guests to ensure that there stay was perfect.

We used the buffet of most evenings as the variety and quality of the food was so good, we felt it unnecessary to go elsewhere. A special mention must be made of the patisserie which would have graced any London or Parisian shop! Light snacks and fresh fruit plates were available at the poolside. L’Atlantique restaurant served predominately fish dishes at lunchtime and we enjoyed the fish of the day platter on the occasion we tried it. Adjacent to the buffet is the a la carte restaurant, which always seemed under-filled. We ate there as a special celebration evening and were not disappointed. The Moroccan slow cooked lamb was amazing as were the pineapple in ravioli parcels, light and delicate. The cost was slightly more than the buffet but no unreasonable.

We used the Thallsasso Spa for a Hamman massage with black mud –quite an experience and we came away very refreshed. However, this should not be undertaken if you have any evidence of sunburn!

Suffice it say, we are looking forward to returning to this hotel next year, and this time we will bring friends with us! Thank you to all the staff of the hotel who made our holiday so good.

  • Stayed: August 2012, traveled as a couple
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4  Thank Philipw44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Directeur général at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded August 29, 2012

Dear Sir,

Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa.

I was very pleased to read from your detailed review that you truly enjoyed your stay with us and that you already became an "Ambassador" of our hotel.

On behalf of the entire team, I look forward to welcoming you back in 2013.

Kindest regards,

Edoardo Giuntoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

The Sofitel Sea&Spa just opened this year in march. We spent one week there with my wife to have some relaxing time: Spa and thalassotherapy for her, swimming pool for myself (no kid). We also had planed to work a little bit. Note that we barely got out of the hotel, our intentions were not to discover Agadir... expect for the beach but only to rest a little in a friendly environment. From this point of view, it was perfect (if you want to discover "true" Morocco, or to go clubing, or to have your days organized by a friendly team of entertainers... move on).

The staff, the food, the design of the rooms were all up to our expectations... it was really near perfection. On the downside, standard rooms could have been a little larger, the configuration of the rooms are some kind of weird (because of the "open" bathroom), the lights are not so easy to manage. What bothered us the most was the absence of desk (even small). The LAN connection was at the head of the bed... I imagine that the concept is to browser with your laptop on your knees. We asked if it could be possible to put a desk in your room. It wasn't... but, the hotel being not full, they upgrade us for a suite !!! Much larger (with a small table on which it was possible to work)... It gave us the opportunity to compare suite versus standard room. What have the Suites (and not the rooms): much larger, little table to work on, bathtub, double bowls (versus single), nespresso coffee machine, Bose sound system, DVD/CD player, large AND medium flat TV screens (versus one medium on… well we don't watch tv anyway).

Concerning the food: There is 3 restaurants, one for the breakfast (really perfect) and buffet diner (very good); one for the lunch (near the pool; quite good, but mostly for fish... I tried the burger, could have been better... fresh fries not bad though); and finally one gastronomic for diner (never tried, it was almost always empty).

Concerning the pool: I really liked it, it is quite large (I think that it is something like 40 meters long). Not too much kids. So it was really possible to swim (something like 2km without being stopped or bothered every day). It was a little bit salted with a very low concentration of chlorine. Very clean.

Concerning the spa and hammam, some massages were good other less good but still ok (according to my wife). Manicure was approximative.

In conclusion, I greatly recommend this hotel if you want to relax and to be cocooned. We will probably go back there in the future. I hope it will age well.

PS: This new Sofitel adjoins another Sofitel much more family friendly (with animations every day and so on).
PSS: We are french, so sorry for the english mistakes (but it should still be better than an automatic translation). All members of staff speak correct french. They are probably less fluent in english.

  • Stayed: August 2012, traveled as a couple
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4  Thank 115parisien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded August 23, 2012

Dear Madame, Sir,

We very much appreciate your detailes review of your recent stay at the new Sofitel Agadir Thalassa Sea & Spa.

We are pleased to read that you enjoyed the service provided by our team as well as the facilities of our resort, and will share your comments with our Ambassadors.

On behalf of the entire team, I look forward to welcoming you back to our resort.

Edoardo Giuntoli
Director of Operations

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Reviewed August 11, 2012

The newest Sofitel in Agadir is one of the best hotels I've ever stayed at. The black and white decoration is sober and elegant.
Service is very friendly and efficient.
You will love the swimming pool and the ocean is 10 meters away!
I'll definitely recommend this hotel in Agadir.

  • Stayed: August 2012
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6  Thank sheres44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded August 13, 2012

Dear Guest,

Thank you for taking the time to tell us about your experience at the new Sofitel Agadir Thalassa sea & spa.

On behalf of the team, I would like to thank you for your kind comments. We are pleased to read that you enjoyed both the facilities and the service provided by our Ambassadors.

We look forward to welcoming you back to Agadir in the not too distant future.

Sincerely,

Edoardo Giuntoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2012

A beautiful hotel with impeccable service. Worth the trip if you are looking for r&r. The pool and spa are wonderful, as is the staff. The beach is large and not crowded. the food is good, though best to order the options that are cooked on the spot for you.

Room Tip: Agadir is not a great place. There is little to do, and it is not attractive. However, if you are looking to escape, the hotel is absolutely fantastic.
  • Stayed: July 2012, traveled as a couple
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6  Thank Oliver L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded July 30, 2012

Dear Sir,

Thank you for taking the time to write a review on Tripadvisor about your recent stay at the Sofitel Agadir Thalassa Sea & Spa.

We are glad you enjoyed your stay with us and found the service provided by our Ambassadors of a high quality.

On behalf of all of us, I look forward to welcoming you back in the near future.

Sincerely,

Edoardo Giuntoli
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

My wife and I visited in June 2012 - upgraded from the older Sofitel next door. Decor - great, quite interesting motif which reminded me of the movie Prometheus in the reception area. Rooms spacious and well appointed - small issue is that the drainage for the showers is badly designed so you end up flooding your bathroom every time you take a shower - form over function alas. But the staff were the most wonderful group of people, very attentive, friendly, hardworking, a pleasure to be served by them and talk to them about their country. Food - excellent. We even had a free cooking class with the head chef who taught us how to make pastilla. Nice spot - one drawback is the sea is a bit choppy here, but with the facilities of this hotel you may not mind. Forgot to mention in my survey back to the hotel the wonderful Audrey, who was a very pleasant young French woman who advises on things to do and see in the immediate area. We combined with a side trip to Essaouirah. Marrakesh is also an option - not much to see in Agadir. WONDERFUL HOTEL

  • Stayed: June 2012, traveled as a couple
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3  Thank EndafK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_12, Manager at Hotel Sofitel Agadir Thalassa Sea & Spa, responded to this reviewResponded July 16, 2012

Madame, Sir,

Thank you for your comments regarding your stay at Sofitel AgadirThalassa Sea & Spa.
It is always a pleasure to receive positive feedback.

We are glad to inform you that the necessary corrective actions on the showers have already been taken, and appreciate very much your constructive feedback.

On a positive note, we are delighted to read that you truly enjoyed your stay with us.

On behalf of the entire team, I look forward to welcoming you back to our resort.

Sincerely,

Edoardo Giuntoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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