I'm told this is the best hotel in Algiers. This is sure to be a worrying statement for anyone planning to stay in any of the others!
This hotel really does not conform to what I would expect of a Sofitel (except in terms of price) and, if I were in charge of that chain, I would either remove the Sofitel name or initiate an immediate and dramatic improvement plan to bring it into line with what the Sofitel brand is supposed to represent. Following my experience here, I will simply never again assume that, because the name on the reservation says "Sofitel" I can be assured of a high level of quality and service.
It has it's good points - the main hall and reception area is impressive. However...
The bedrooms are 2 star at best. I actually experienced two - I was moved from the first after I complained about the aircon noise (not from mine, which was switched off, but from generators or something in the roof space).
In both cases, similar observations: cheap, white melamine cupboard interiors that were chipped and water-stained, damaged furniture including wobbly bedside tables with legs hanging off, plug sockets falling out of the plastic circuits that are stuck on the walls, IKEA-style TV housing units, mould around the aircon grilles, dowdy wallpaper (heavily marked), chipped bathroom tiles, cracked shaving mirror, dirty net curtains. I think the second room was an upgrade - it had a terrace (filthy: not swept for several weeks). The room also had a musty smell. I didn't bother too much at first (having been relocated from my first room in my pyjamas, I simply wanted to sleep), but the following morning I realised that it was a result of a large part of the carpeting being soaking wet - my guess, rain run-off from my terrace.
To sum up, the bedrooms are cheaply furnished and neglected.
I was there for a meeting. The meeting rooms are ok, the staff who service them less so. We didn't have big demands, but did need a functioning light box. The one in the room cut out if not used for a few minutes. Not a problem normally, except that the meeting room support staff refused to leave us the remote control. Every time we wanted to re-start the machine, we needed to find this person, who proved to be extremely elusive, always taking several calls and reminders to the reception staff to track down. Empty coffee cups were not replaced at breaks, nor water, etc. In other words, we got the room, but were on our own from then on.
Overall, I would not recommend it for either a meeting or a stay!
- Official Description (provided by the hotel):
- Ideally located for your next business trip, the Sofitel Alger is just 5 minutes from downtown, less than 20 minutes from the airport, right by the Botanical Gardens, the National Library and the Fine Arts Museum. The funicular can take you up the hill overlooking the old souk and the port. The 3 restaurants offer a variety of options: El Mordjane serves fabulous Algerian dishes, Le Continental boasts French gourmet meals, the coffee-shop is a great place to catch a quick bite between meetings. ... more less
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- Also Known As:
- Sofitel Algiers Hamma Garden Hotel Algiers