We liked this Holiday Inn Express. It was extremely clean & everything about it was wonderful except.....the heating unit in our room was broken. It came on for 30 seconds and shut off for 2 minutes ALL night long which resulted in little sleep. When I informed the front desk, the lady made no compensation for it other than saying "It shouldn't have done that. The unit needs to be reset which you can do from the room" - that would be nice IF I knew how to reset a hotel heating/AC unit. The front desk lady had no visible name tag but had long blond/brown hair pulled up in a bun & was wearing glasses. Because of her lack of kindness, we almost didn't stay here on our return trip but we did. The check in guy was very nice, we requested a different room number and that room was perfect with a working heating unit. However, in the morning I needed a complimentary toothbrush & toothpaste, I went to the front desk but no one was there. I shouted Hello and the same check-out lady from the week before came out from a side room. I asked her nicely for a toothbrush and toothpaste which she acted annoyed to have to get from under the counter. Even at check out she wasn't friendly. Once again - no name tag. This is an ideal hotel - if only the check out lady could be trained to be nice. The location of the hotel is tricky to get to but once you figure it out, it's fine. The pool was a bit cold but the hot tub was very nice. We would stay here again.
- Official Description (provided by the hotel):
- Conveniently located off Interstate 35 the 100% smoke-free Holiday Inn Express Hotel & Suites Ankeny/Des Moines is your home away from home offering the best service in the Des Moines area. Our hotel is in close proximity to several businesses including Tones Spices, John Deere, Praxair, Monsanto, Caseys, Embria, Syngenta, DMACC, Iowa State University & the Ankeny Airport. The following attractions are close to our hotel: Wells Fargo Arena, Hy-Vee Hall, State Capitol, Science Center, Principal Park, Iowa State Fairgrounds, Adventureland, Prairie Meadows, downtown Des Moines, Civic Center & Blank Park Zoo. Our hotel staff will make you feel at home whether you re traveling for business or pleasure. You will agree that when travelling to Ankeny/Des Moines, the Holiday Inn Express Hotel & Suites is the smart place to stay! ... more less
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- Also Known As:
- Holiday Inn Express Ankeny Hotel Ankeny
- Holiday Inn Ankeny
- Ankeny Holiday Inn