Arrived late afternoon to see alcohol containers all over the lobby. A traveling hockey team was also staying at the hotel. Throughout the evening and into the night, a large group of teenage boys were running up and down the halls, slamming doors, knocking loudly, screaming profanities, fighting in the hallways. Meanwhile, their parents were in the lobby drinking hard booze and beer, getting drunk, overcrowding the entryway and overtaking the lobby, making it uncomfortable and nearly impossible to pass in/out to our car. (Parents were also hooting and hollering in the halls later.) Our children were terrified to leave our rooms, go to the pool, access the vending machine, etc. Multiple guests complained to the hotel - even provided cell phone video footage of the ensuing chaos - and NOTHING was done by the hotel to rectify the situation. The price we paid - $100/room - was OUTRAGEOUS for the feeling of being held hostage in a threatening environment. The lack of customer service and professionalism was astounding - it was like the motel grabbed our $200 bucks, threw us a key, and said, "Welcome to the free-for-all." Worst overnight motel stay we've EVER had and the the motel simply did not care. Guess the rowdy guests were spending more money and, therefore, more important.
- Official Description (provided by the hotel):
- Our Baymont Inn & Suites Ames hotel is a great choice when you want to visit Iowa State University (ISU). With our proximity to the company offices of 3M, Barilla America Inc. And Sauer-Danfoss, we are also positioned well for Ames area business travel. Our pet-friendly hotel in Ames, Iowa features a heated indoor pool, and free on-site parking for cars and large vehicles. Enjoy a delicious free breakfast at our Baymont Breakfast Corner, featuring hot items. Our spacious guest rooms and suites offer free Wi-Fi, as well as desk, iron, ironing board, hair dryer, coffeemaker, and flat screen HDTV. ... more less
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- Also Known As:
- Comfort Inn Ames
- Ames Comfort Inn
- Baymont Inn & Suites Ames Iowa