We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
GrandStay Hotel & Suites Ames
Ranked #6 of 20 Hotels in Ames
Certificate of Excellence
La Mesa, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible service”
1 of 5 bubbles Reviewed July 18, 2011

I prepaid, booked my regular room months in advance only to be told when I checked in that the only room available was a handicap room. Unless you are handicapped this is not the ideal configuration. I was told if I did not like it I could go elsewhere. I stayed due the fact I had prepaid the room. The next day I spoke to a gal at the front desk who said yes there were other rooms available but if I wanted to change I had to move out by 10AM and could not move back into a room until 3PM. REMEMBER I HAD PREPAID my stay. I was supposed to pack up all my things put them back in my rental car and come back at 3PM. UNACCEPTABLE! First the man lied about other rooms not being available, then I was supposed to fully move out of my current room and be in "limbo" until check in time at 3PM. I will never be back to this hotel.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed August 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rreese4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, July 20, 2011
I'm concerned about the lack of service and mix up of rooms you experienced at our hotel a year ago. The degree of service you experienced is unacceptable, and please be assured that many things have changed in the hotel the last year including staff and management . It's unfortunate you had a bad experience. Please accept my sincere apology.

We would like to demonstrate the true quality of our service by extending to you a one-night complimentary stay, subject to availability. At your convenience, please contact me directly to arrange your reservation; and simply present this letter to the front desk staff upon check-in.

Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal.

We look forward to serving you again in the near future.

Sincerely,

Alicia Roufs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    113
    66
    25
    4
    9
See reviews for
117
19
9
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Montpelier, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2011

Excellent, if your in Ames, stay in this hotel! Staff makes you feel like your at home! Will stay here again as soon as I can!

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tommayhew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, April 5, 2011
Thank you so much for taking the time to write us a review. I am very glad that your stay was a positive one. It's guests like you that make our jobs worthwhile. I hope you will be back soon to the Grandstay Ames. Enjoy the rest of your day!
Alicia Roufs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulfport, Mississippi
2 reviews
5 of 5 bubbles Reviewed March 24, 2011

This property is in a Great location. Walking distance to everything - Kmart, movies, and restaurants ( Red lobster, Applebees, Old Chicago,and Japanese steakhouse.)
The staff is like family.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamfromjersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, April 5, 2011
Thank you! I really appreciate you taking the time to write us a review. We strive to make every guest feel welcomed and at home and I am very happy we were able to do so. We hope you will be able to make a trip back to Ames very soon. Thank you and enjoy the rest of your day!
Alicia Roufs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramar, Florida
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed October 1, 2010

Centrally located, spacious room with equipped kitchenette. Clean rooms. Bad pillows, average bed. The worse part about this 2nd time I stayed here was the noise neighbor had next door. The walls that divide the rooms are SO THIN that I could hear the next door neighbor for 3 nights in a row coughing ALL NIGHT. that was awful. No gym available but they give you options.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maziel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, March 24, 2011
I'm concerned about the bad night you experienced at our hotel during your recent visit. Thank you for taking the time to supply us feedback. It’s disappointing to learn that you're unhappy. Please accept my sincere apology.

Please know that we take concerns of our guest very seriously and will do our best to prevent problems from recurring. Therefore, I'd like you to give us another chance by staying with us again during your next visit to this area. I can offer you a 20% discount next time you stay. Just call and ask for the General Manager when you book. Thank you again for your time.

Alicia Roufs-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester UK
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed May 15, 2010

Taking my son to visit Iowa State University and this one appeared to be the closest. Usual sort of hotel of this nature and clean rooms. Corridors in these places always look like they have been decorated by someone stuck in the early 80s. Friendly welcome. Rooms were clean but small and sheets and blankets (why not duvets?). Beds were not the most comfortable. Free Wi Fi.
In the morning we took a look at the breakfast but it was appalling. 2 tables for about 20 people. I tried the round omellette thing, but could only take one bite. We left and found a Starbucks. Would I stay here again? I think i would try somewhere else.

Stayed May 2010, traveled on business
Helpful?
Thank Loluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, June 4, 2010
Dear Loluk,

Thank you for taking the time to review our hotel. I am sorry to hear some of our services did not meet your expectations. I am concerned about the lack of dining space that you mentioned. In fact we do have 6 breakfast tables, all of which accommodate up to 3-4 guests. We also have a lobby area for overflow with very comfortable furniture and tables for our morning rush. The weekend you were staying, we were full and had many guests in the lobby at the same time that morning. Although we cannot control this, we are sorry that it was an unpleasant experience. We serve several hot items on our gourmet express breakfast. We will take a look at the item you mentioned to be sure it can be improved for our future guests. Thanks for your comments, and we hope that you will give us another try in the future. –General Manager, Ames GrandStay Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DAVENPORT, IA
2 reviews
5 of 5 bubbles Reviewed October 10, 2009

Enjoyed staying here. We stayed here before and have already planned another stay. Very clean and the kitchenette was very well furnished. Was able to make a dish to take to a cookout easily.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BOBBIEDavenport_Ia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
3 of 5 bubbles Reviewed September 26, 2009

The general quality of the hotel is OK and everything you expect from a 2* accommodation. The hotel is let down by unhelpful staff and their very loud air conditioner (it vibrates the whole room when on). Staying on the ground floor meant that you wouldn't want your window open due to the noise outside that starts very early in the morning. The desk in the room is large and well proportioned but close to the fridge which is also noisy. If you are a deep sleeper and don't mind staying in a noisy environment this hotel is fine.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Br0nwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStayAmes, General Manager at GrandStay Hotel & Suites Ames, responded to this review, November 24, 2009
I am so sorry to hear that your stay here was loud and disruptive. I am more concerned that the staff was not able to assist you in the concern and find a remedy for you. Please accept my sincere apology and I would love to hear from you on the more specifics ways the staff could have been more helpful so that I will have the opportunity to review this and make sure that none of our valued guests have that experience. We take pride in taking care of our guests and if we let you down then I want to make it right! I look forward to hearing from you and thank you for your feedback. Sincerely, Fredrick Killian GM Ames GrandStay Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ames hotels
2.5 mi away
Holiday Inn Express Ames
1.7 mi away
Holiday Inn Ames Conference Center At Isu
1.7 mi away
Country Inn & Suites By Carlson, Ames, IA
Show Prices
Show Prices
Show Prices
1.4 mi away
Hampton Inn & Suites Ames
1.5 mi away
BEST WESTERN PLUS University Park Inn & Suites
3.6 mi away
Sleep Inn & Suites Near ISU Campus
Show Prices
Show Prices
Show Prices

Been to GrandStay Hotel & Suites Ames? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about GrandStay Hotel & Suites Ames

Property: GrandStay Hotel & Suites Ames
Address: 1606 South Kellogg Avenue, Ames, IA 50010
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Ames
#6 Family Hotel in Ames
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Hotel & Suites Ames 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
EXTENDED-STAY, FAMILY & EXECUTIVE SUITES HOTELGRANDSTAY AMES, IOWA. GrandStay(R) Residential Suites Hotel in Ames, Iowa offers spacious family and executive suites. Conveniently located off Interstate 35 at the corner of Duff Ave and Hwy 30, our Iowa hotel offers all the comforts of home with complimentary Grand Start Breakfast™, high-speed Internet, and fully equipped kitchens in every suite. In the heart of the Midwest and Iowa, Ames is the source for tradition, discovery, diversity and of course the Cyclones. Enjoy 33 woodland parks, hop on our 55 miles of bike and pedestrian trails or do what we do best and cheer for the best college teams in the nation! With a variety of Studio, One & Two Bedroom suites, with nightly, weekly and monthly extended-stay suites and accommodations available, our Ames, Iowa hotel is perfect no matter your needs. Enjoy the best of Ames and the all comforts of home when you stay in our luxurious business and family hotel. Reserve your hotel suite today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Hotwire, Expedia, Cheap Tickets, Priceline and HotelQuickly so you can book your GrandStay Hotel & Suites Ames reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grandstay Residential Hotel Ames
GrandStay Hotel & Suites Ames Iowa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing