I prepaid, booked my regular room months in advance only to be told when I checked in that the only room available was a handicap room. Unless you are handicapped this is not the ideal configuration. I was told if I did not like it I could go elsewhere. I stayed due the fact I had prepaid the room. The next day I spoke to a gal at the front desk who said yes there were other rooms available but if I wanted to change I had to move out by 10AM and could not move back into a room until 3PM. REMEMBER I HAD PREPAID my stay. I was supposed to pack up all my things put them back in my rental car and come back at 3PM. UNACCEPTABLE! First the man lied about other rooms not being available, then I was supposed to fully move out of my current room and be in "limbo" until check in time at 3PM. I will never be back to this hotel.
- Official Description (provided by the hotel):
- EXTENDED-STAY, FAMILY & EXECUTIVE SUITES HOTELGRANDSTAY AMES, IOWA. GrandStay(R) Residential Suites Hotel in Ames, Iowa offers spacious family and executive suites. Conveniently located off Interstate 35 at the corner of Duff Ave and Hwy 30, our Iowa hotel offers all the comforts of home with complimentary Grand Start Breakfast™, high-speed Internet, and fully equipped kitchens in every suite. In the heart of the Midwest and Iowa, Ames is the source for tradition, discovery, diversity and of course the Cyclones. Enjoy 33 woodland parks, hop on our 55 miles of bike and pedestrian trails or do what we do best and cheer for the best college teams in the nation! With a variety of Studio, One & Two Bedroom suites, with nightly, weekly and monthly extended-stay suites and accommodations available, our Ames, Iowa hotel is perfect no matter your needs. Enjoy the best of Ames and the all comforts of home when you stay in our luxurious business and family hotel. Reserve your hotel suite today! ... more less
- Reservation Options:
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- Also Known As:
- Grandstay Residential Hotel Ames
- GrandStay Hotel & Suites Ames Iowa