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“Best Western Masquerading as a 2 1/2 Stars again”

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Best Western Plus University Park Inn & Suites
Ranked #1 of 20 Hotels in Ames
Certificate of Excellence
Reviewed February 13, 2013

The Best Western Plus hotels get 2.5 stars in the bidding sites, but this is not accurate. While this hotel was not bad, it was not the equivalent of a Fairfield Inn or Hampton. Staff was nice. Room was ok, carpet was dirty, shower didn't work well. What I expect of a Best Western (1 star, maybe 2 star), not sure why this got to be a PLUS.

  • Stayed: February 2013, traveled with family
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1  Thank Dougel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded April 4, 2013

Thank you for staying with us and for leaving feedback about your stay. The star ratings that are assigned by bidding sites often have rating systems that are inconsistent with hotel brand descriptor differences. For the most accurate descriptions of hotels and amenities I would recommend booking directly at brand websites in the future. Thank you again for staying with us.

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384 - 390 of 415 reviews

Reviewed January 23, 2013

This hotel is perfectly clean everywhere you go; room, hallways, pool and lobby. After a really great night sleep we enjoyed an awesome hot breakfast in their lobby/lounge area. We ate better there than if we had gone out to eat. A great value. Whenever we are in Ames, this will be our hotel.

  • Stayed: January 2013
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1  Thank Rob_and_kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded January 25, 2013

Thank you for taking the time to leave feedback for us on your stay. I'm glad you appreciated the cleanliness of our hotel as well as the complimentary hot breakfast. Thank you for staying with us and we look forward to seeing you again!

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Reviewed January 7, 2013

  • Stayed: December 2012, traveled as a couple
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Review collected in partnership with Best Western
Thank BARRY G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded January 25, 2013

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Reviewed December 11, 2012

I recently travled to Ames, Iowa for a college tour with my daughter. I am a former Best Western Employee and I know what is expected of this hotel chain so I choose to stay at Best Western. The hotel was conveniently located off highway & near Iowa State University. Hotel had a very attractive lobby. Room was very clean and all we needed. Staff was friendly but the front desk staff needs a bit more education on what there is to do in area and how to get there. They were all friendly but had no idea how to answer questions as to what or where there was to do in the area. If my daughter is accepted at Iowa State - I will become a regular at this hotel.

  • Stayed: December 2012, traveled on business
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2  Thank Dniester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded December 14, 2012

Thank you for staying with us and for leaving us a review about your stay. We appreciate feedback from our guests and use it to make improvements to our property. Thank you again for staying with us and we hope to see you again in the future.

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Reviewed December 11, 2012

We have stayed here in the past so we knew this place was a great place to stay. From the moment you check in the staff is very friendly and very helpful. We had questions about some needs in the city, which they took care of. They have a comfortable lobby with a great breakfast to start the day. Our room was clean and quiet. We will stay again!

  • Stayed: November 2012
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Thank Janesh56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded December 14, 2012

Thank you for staying with us and taking the time to leave us a review. I'm glad you enjoyed your stay and we hope to see you again in the future.

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Reviewed October 17, 2012

We stayed here two nights this week for work. Very convenient to Iowa State campus. Easy to get to. Good restaurants nearby. (Went to Hickory Park and Aunt Maude's - both good.) Staff were very helpful.

Room Tip: No elevator to second floor.
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  • Stayed: October 2012, traveled on business
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1  Thank trek150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded October 19, 2012

Thank you for staying with us during your business trip and I'm glad you had a comfortable stay. I'm glad you enjoyed some of the great local restaurants in Ames as well. Please contact us next time you need to come to Ames. Thanks!

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Reviewed October 14, 2012

My Husband and daughter stayed at the Best Western for a Cyclone football game. The hotel did meet our expectations except for the breakfast. The breakfast just seemed to have less food options than we have had at other Best Westerns. Otherwise the stay was nice, the hotel is within walking distance to the football stadium and a short drive to the campus. That and the comfy beds had to be the best part. We definately would stay here when return to Ames next year.

  • Stayed: September 2012, traveled with family
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Thank Becky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this reviewResponded October 19, 2012

Thank you for staying with us during your trip to an ISU Cyclone football game. We're glad you enjoyed your weekend and your stay with us. Thank you for the feedback; we are constantly making improvements based off of what our guests tell us. We look forward to seeing you next time you are in Ames!

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Additional Information about Best Western Plus University Park Inn & Suites

Address: 2500 University Blvd, Ames, IA 50010-8621
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Ames
#3 Business Hotel in Ames
Price Range: $96 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus University Park Inn & Suites 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Choose this pet-friendly Ames, Iowa hotel located close to the Coldwater Golf Course, Iowa State University and the Ames Municipal Airport.Welcome to the BEST WESTERN PLUS University Park Inn & Suites, a full-service hotel located just minutes away from the Iowa State University in Ames, Iowa. This Ames hotel offers convenient access to the Iowa State Center, home to sporting events and concerts as well as the Iowa State University Research Park.The BEST WESTERN PLUS University Park Inn & Suites offers 87 spaciously-appointed guest rooms and suites, each equipped with a refrigerator, cable satellite television and free high-speed Internet access. Guests will wake each morning to a complimentary full breakfast. This Iowa hotel also features an indoor heated swimming pool and hot tub, fitness center, 24 hour business center and meeting facilities. Pets are welcome!Guests staying at the BEST WESTERN PLUS University Park Inn & Suites will be close to the Reiman Gardens, the Boone Scenic Valley Railroad and the North Grand Mall. Business travelers will appreciate the proximity to the Iowa Department of Transportation, the United States Department of Agriculture Disease Lab, 3M®, Sauer Danfoss and the Ag Information Center.For superior customer service and a convenient location in Ames, Iowa make a reservation today at the BEST WESTERN PLUS University Park Inn & Suites! ... more   less 
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Also Known As:
Best Western Ames
Ames Best Western
Best Western Plus University Park Inn & Suites Ames, Iowa

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