I stayed on a reward night, so I cannot comment on "value" relative to cost.
There was a cheerful elephant made of towels on the bed and a note from management welcoming me to the room.
1. I was happy with the cleanliness and decor in the room (215), the indoor swimming pool, the elevator and the breakfast area. I think the bathroom was very clean and bright.
2. The breakfast had a good variety of choices, both hot and cold foods, and even a machine that deposits pancakes on your plate with minimal effort.
3. The location is good and there's an Arby's right next to the hotel.
1. Mattresses were too soft. Yes I know that mattress firmness is a personal preference, but I could feel my mattress was "dipping" towards the center - and that doesn't make for a comfortable sleep.
2. Staff is generally courteous, but needs to improve communication within the employees. I telephoned my request for a crib over a day in advance, and asked for towels for 4 people about an hour before my arrival. Both requests "fell through the cracks".
1. Make some microwave-safe cups and plates available to be borrowed by guests. I wanted to boil some water and the hot water dispenser (in the breakfast area) was empty. I would have gladly used the microwave in my room to boil some water, but the room or the front desk did not have any microwave-safe utensils.
2. Install some mattresses with quantifiable firmness (e.g. a Sleep Number) in a few rooms and let guests request firm mattresses during reservations.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Holiday Inn Express Hotel & Suites of Ames, Iowa. The hotel is conveniently located in Ames, off I-35 at exit 113 on 13th Street. We are minutes away from many local attractions, including Iowa State University, Jack Trice Stadium, Cy Stephens Auditorium, NorthGrand Mall and downtown Ames. Several corporate and government offices are also nearby, such as USDA, NVSL, National Farmers Organization, Sauer-Danfoss, Hach Chemical, Barilla, Ball Co. and 3M. The Holiday Inn Express Hotel was designed with keeping comfort in mind by providing spacious guest rooms and amenities to make travel less stressful. Here, we offer recently renovated guestrooms and public areas with contemporary decor and tons of great amenities, such as an indoor heated pool, a modern well equipped Fitness Center and a new Sundry shop stocked with snacks and toiletries. We also feature the complimentary Express Start breakfast bar. All rooms offer free high-speed Internet & refrigerator/microwave. The hotel features suites offering all the same amenities as our standard rooms plus a separate parlor area. Whether it's for business or pleasure, you can enjoy peace of mind at the Holiday Inn Express Hotel & Suites Ames. The Holiday Inn Express Ames is conveniently located within walking distance to Sauer DanFoss, 3M, and the USDA. There are also restaurants and bars within a few minutes walk! Comfort, convenience, and warm hospitality are all located in Ames - it happens at the Holiday Inn Express Ames. ... more less
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- Also Known As:
- Holiday Inn Express Ames Hotel Ames
- Holiday Inn Ames
- Ames Holiday Inn
- Holiday Inn Express Ames Iowa