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“Good choice in Ames, IA” 4 of 5 stars
Review of Holiday Inn Express Ames

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Holiday Inn Express Ames
Ranked #1 of 20 Hotels in Ames
Certificate of Excellence
Iowa
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Good choice in Ames, IA”
4 of 5 stars Reviewed April 21, 2013

We stayed in a king suite. The room was quite large with a small kitchenette, pull out couch, and sitting area. The bathroom was spacious as well. The bed was comfortable. The manager who checked me in was very pleasant and accommodating. There was a free breakfast with the usual offerings. Also, free wi-fi with a good signal.

I have two relatively minor complaints. 1) there was a cigarette smoke smell near the elevator and in the hallway outside of our room. I called the front desk and was told there were smoking rooms near ours. 2) the coffee was not good. I am mildly annoyed when after spending nearly $200 for a room, I have to get in the car and drive to a Starbucks to get a good cup of coffee.

For a hotel in this class , I thought the price was a little high. But overall this is a very nice hotel. I would stay here again. Next time I will ask to be far away from any smoking rooms and I will bring my own coffee.

Room Tip: If you don't smoke, ask to be away from any smoking rooms.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeff38094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
    305
    163
    34
    9
    6
See reviews for
151
42
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • Any
English first
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 15, 2013 via mobile

Check in was easy and the desk attendant was very friendly and most helpful in identifying restaurants. The hotel has easy access to the interstate. We were upgraded to a suite and we appreciated the extra space, overall the room was clean and comfortable except the continuous fan did not work on hvac and road noise could be heard. However getting off the elevator or exiting the room the smell of cigarette smoke permiated the hallway even though the rooms were non smoking. The breakfast was just ok - the sausage gravy tasted like salty paste and looked like it had already had been eaten once - eggs were flavorless - coffee was great. Fortunately there was cereal, assorted pastries, breads, and A pancake machine. This was a reward night .. Not sure if I would stay here again.

Stayed March 2013, traveled with family
Helpful?
Thank Kmnb2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, July 16, 2013
Dear Kmnb2012,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry about the cigarette smoke smell in the hallway and the air conditioning. We will address these points. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 23, 2013

I was in town for a family reunion and booked into this hotel This was a very clean and comfortable property, with easy access to interstate. They offered a good selection at breakfast, although I would skip the bacon if I were you, it was like paper. Go with the cinnamon rolls, they were actually delicious! The rooms were quite comfortable with a fridge and microwave (perfect for a midnight snack) and everyone was very friendly. The gym was small, but fine for a short workout. All was offered at a competitive rate which makes this a property worth visiting.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bakeaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 17, 2013

I was in town for business for just one night. I arrived pretty early (i.e., 11am) and they let me check in early and were very nice about it as well. The room was clean and pretty modern - no complaints!

Breakfast was nice with many options (i.e., eggs, sausage, biscuits, cereal, etc.) and the coffee was actually very good! I would stay again as I got a low rate on priceline and the hotel was clean and friendly.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
5 of 5 stars Reviewed January 15, 2013

We were in Ames for new years and we stayed at this location. It was a great spot. The staff were very friendly and the accomodations were super. I loved the breakfast options and the microwave in the room was good for late night snack :)

Room Tip: ask for an upgrade!!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Havinder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit S, Guest Services at Holiday Inn Express Ames, responded to this review, January 18, 2013
Thank you for you positive feedback. Please come back to stay with us again.

Holiday Inn Express Ames, Iowa
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshalltown
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 24, 2012

Due to a snowstorm in central Iowa, I spent two nights at the Holiday Inn Express in Ames, Iowa. Reception staff was very helpful. They even had people on hand to help "dig" our cars out the next morning after the storm! Rooms were clean and comfortable. The room heater/air conditioner rattled, which was a bit annoying in the middle of the night, but overall the room met my expectations.
Breakfast on site. Would suggest to breakfast personnel to check outdates as the yogurt I chose for breakfast had outdated 3 weeks prior!
Other than the "yogurt issue", no problems with my stay and I would recommend this hotel. I will definitely book again, should another snowstorm keep me from traveling home!

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank krileyadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pordenone, Italy
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 7, 2012

Service is not so good, peolple at reception are not so gentle.
Room was clean and confortable. Hotel is placed in a nice position, near shopping centre.
The price is high compared to the service that they offer

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank FairtexDoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ames, responded to this review, November 20, 2012
Dear RamonDedor,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I am glad that you liked our location. I am sorry the service you received was less than satisfactory and i want to assure you that this is not our norm. I have taken note of your comments and we will address these points to improve upon our service. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ames

Property: Holiday Inn Express Ames
Address: 2600 E 13th St, Ames, IA 50010-8620
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ames
#2 Family Hotel in Ames
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ames 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to the newly renovated Holiday Inn Express Hotel & Suites of Ames, Iowa. The hotel is conveniently located in Ames, off I-35 at exit 113 on 13th Street. We are minutes away from many local attractions, including Iowa State University, Jack Trice Stadium, Cy Stephens Auditorium, NorthGrand Mall and downtown Ames. Several corporate and government offices are also nearby, such as USDA, NVSL, National Farmers Organization, Sauer-Danfoss, Hach Chemical, Barilla, Ball Co. and 3M. The Holiday Inn Express Hotel was designed with keeping comfort in mind by providing spacious guest rooms and amenities to make travel less stressful. Here, we offer recently renovated guestrooms and public areas with contemporary decor and tons of great amenities, such as an indoor heated pool, a modern well equipped Fitness Center and a new Sundry shop stocked with snacks and toiletries. We also feature the complimentary Express Start breakfast bar. All rooms offer free high-speed Internet & refrigerator/microwave. The hotel features suites offering all the same amenities as our standard rooms plus a separate parlor area. Whether it's for business or pleasure, you can enjoy peace of mind at the Holiday Inn Express Hotel & Suites Ames. The Holiday Inn Express Ames is conveniently located within walking distance to Sauer DanFoss, 3M, and the USDA. There are also restaurants and bars within a few minutes walk! Comfort, convenience, and warm hospitality are all located in Ames - it happens at the Holiday Inn Express Ames. ... more   less 
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Also Known As:
Holiday Inn Express Ames Hotel Ames
Holiday Inn Ames
Ames Holiday Inn
Holiday Inn Express Ames Iowa

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