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“Nice and convenient place to stay”

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Hilton Garden Inn Ames
Ranked #8 of 20 Hotels in Ames
Certificate of Excellence
Reviewed November 14, 2013

The hotel was a nice place to stay when coming to Ames for a sports weekend. The staff were friendly and the accommodations were very good. We were happy with the room as we needed to switch room types on a football weekend and the staff was very helpful in doing this for us. We enjoyed our stay.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 - 337 of 460 reviews

Reviewed November 7, 2013

This is the first time we've stayed at a Hilton Garden Inn and we were extremely pleased with the whole experience. Helpful staff, friendly and knowledgeable. Beautiful hotel, nice atmosphere. We would definitely come back to this property.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Cat5573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

I stayed here once and it was fabulous. The next time I had to wait until 7 PM to check in. They didn't offer anything so I asked for 50% off and they granted that. Very friendly and helpful staff. Good breakfast. Comfortable beds. Easy parking.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Heidi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

* Took 20 minutes just to check-in... staff was busy taking phone reservations. * Room was dirty w/ stuff smeared on the bathroom mirror, dresser drawers left open and pillows on floor. * Took 3 phone calls and over 30 minutes to get clean sheets delivered to the room one evening. * Staff was rude & inconsiderate overall.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

1. Upgrade training for housekeeping regarding access to occupied rooms without identifying themselves. 2. Remove grout in shower walls in a professional manner in room 110. 3. Excellent room rate but inconsistent with 40,000 points quoted at the reception desk

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

Expected better service and quality from a Hilton Hotel. A hot tub should be hot not luke warm, and to be totally ignored after requesting something to be done was poor service from the hotel staff. Expected more from a Hilton.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

It was between this hotel and one that I knew well to be a good place to stay for half the cost. I thought, why not go first class. Well, it was more like third class. We stayed in room 104 on 10/01/2013. Hot tub didn't work. The pillows were really lumpy and uncomfortable. The water pressure was very poor in the shower. It was poorly insulated for sound: Sounds from outside resembled someone dragging a big sheet of metal across the drive, I heard a soft cough from the adjacent room, and anyone talking in the hall came through loud and clear. Upon complaining about these things when turning in the keys (The emailed invoice came from a J. Carberry, so I assume it was her I spoke to) I was told to wait for the manager to call me. I had asked for a reduction in the $130 price tag for the room since I could have had a much better room with no hot tub in a lower priced but higher value hotel nearby. The manager never called.

  • Stayed: October 2013, traveled with family
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Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ames

Address: 1325 Dickinson Ave, Ames, IA 50014-5568
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Ames
#8 Business Hotel in Ames
Price Range: $109 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ames 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Ames hotel is located in the heart of Iowa on Highway 30 west at the South Dakota exit and just five miles from Interstate 35. This Ames, Iowa hotel is three miles from Iowa State University, home of the ISU Cyclones, with Hilton Coliseum and Jack Trice Stadium less than ten minutes away. Notable among Ames, Iowa hotels, our flexible meeting rooms include an Executive Boardroom for up to 10 people and a Grand Ballroom seating up to 175 people. From the Garden Grille with the cooked-to-order breakfast to our 112 beautifully decorated guest rooms with complimentary WiFi, Hilton Garden Inn Ames is the perfect complement to any corporate or social event. ... more   less 
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Also Known As:
Hilton Garden Inn Ames Hotel Ames
Hilton Garden Inn Ames Iowa

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