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“Satisfaction promised and deliered”

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Hilton Garden Inn Ames
Ranked #8 of 20 Hotels in Ames
Certificate of Excellence
Reviewed August 1, 2013

The lobby is absolutely beautiful and the staff are very professional and helpful. The food was well prepared. Internet access was reliable. My husband and I were traveling across the country and when we arrived at the hotel, our room had just had the carpet cleaned, so some of the furniture was out of place. The housekeeper came by and noticed the room and offered to move us to another room. We were too tired and elected to stay in the room. When we were asked about our stay, I mentioned the room, but said it was not a big deal. Imagine our surprise when we received a refund for the night.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 - 380 of 468 reviews

Reviewed July 23, 2013

The pool area didn't have enough towels so my kids ended using the room towels to dry off. UnfortunAtely that meant waiting till 10:00 pm to get towels for our room because the hotel was out and couldn't provide enough for the pool area and rooms. Also had ants in our room the next morning and waited an hour after calling the front desk for someone to spray but no one ever showed up. Coming home has been the icing on the cake. Not only were we charged for our room but the next day was charged a second charge double the amount for someone else's room. Too on the manager 4 hours to call back and tell me she would refund it. However no one at the hotel or corporate can tell me how something like his happens or has offered anything other an apology. I'm dry worried about my credit card being used for fraud but no one wants to help:(. This has turned me off from ever wanting to stay at another hilton. Sad part is we travel often for our kids sports and tournaments - this use to be a brand I could trust.

  • Stayed: July 2013
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1  Thank Frequenttraveler1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

I had a very good experience. Christian made wonderful omlets and wait staff did a good job (most were great, a couple need a little more work). Rooms were very comfortable. The rooms can be a little noisy with noise bleed from the room next door and the hallway. All in all I had a great 12 day stay.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

Spent one night here for a business trip. The hotel is very clean and modern appearing, with a good-sized breakfast and bar area in the lobby and plenty of seating.

The rooms were a bit on the large size but not oversized. I had a room with two beds which were comfortable. WiFi speed was fast - good for streaming Netflix - and the hotel was near both a gas station and several restaurants in a strip mall, including a very good bar/grill.

I've always had good experiences at Garden Inns and this was no exception.

  • Stayed: June 2013, traveled on business
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1  Thank JBry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013 via mobile

We spent one night here. It has the typical fit and finish of Hilton hotels but the It's time for bed. Was particularly hard and the It's time for bed cover was not clean. I found several hairs on the outside of the cover and it clearly needed to be cleaned. The air conditioner was quite loud which helped drown out the sounds that we could hear because of the thin walls. Overall not quite as nice as other Hilton Garden Inns that I have stayed in.

  • Stayed: July 2013
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1  Thank jagmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Stayed here during Iowa State Orientation. Beds are great. A small buffet that had a mini fridge,microwave and coffee maker kept the room organized. Free wi=fi which is a must/plus. Only an indoor pool which is common in this area.Forcast called for very hot/sunny but it was hot and rainy all 4 days.That must explain the indoor pool.The in room A/C worked great. Ate next door at the Pub,it had the best grilled cheese sandwich we ever had. Lobby area is nice. Maids forgot to clean the room one day which bothers me because I'm always making beds at home. On the downside ,no pay per view movies to rent but there's a redbox next door which works in the laptop.Small mart next door for snacks. Overall, we will be staying there when available as all of these hotels book up quickly.

Room Tip: Ground floor if you have kids.
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  • Stayed: June 2013, traveled with family
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Thank L-DeL6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

This is a very nice hotel and the service was awesome. We would stay at a Hilton Garden, in fact it would be our first choice of hotel! The room was awesome and there was plenty of room, especially in the bathroom! The staff were very helpful and the food at the breakfast buffet was very good.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ames

Address: 1325 Dickinson Ave, Ames, IA 50014-5568
Phone Number:
Location: United States > Iowa > Ames
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Ames
#8 Business Hotel in Ames
Price Range: $115 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ames 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Ames hotel is located in the heart of Iowa on Highway 30 west at the South Dakota exit and just five miles from Interstate 35. This Ames, Iowa hotel is three miles from Iowa State University, home of the ISU Cyclones, with Hilton Coliseum and Jack Trice Stadium less than ten minutes away. Notable among Ames, Iowa hotels, our flexible meeting rooms include an Executive Boardroom for up to 10 people and a Grand Ballroom seating up to 175 people. From the Garden Grille with the cooked-to-order breakfast to our 112 beautifully decorated guest rooms with complimentary WiFi, Hilton Garden Inn Ames is the perfect complement to any corporate or social event. ... more   less 
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Also Known As:
Hilton Garden Inn Ames Hotel Ames
Hilton Garden Inn Ames Iowa

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