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“Wedding disaster” 2 of 5 stars
Review of Adventureland Inn

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Adventureland Inn
Ranked #4 of 8 Hotels in Altoona
Carlisle, Iowa
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Wedding disaster”
2 of 5 stars Reviewed September 25, 2013

I had my wedding in the two upstairs ballrooms this past weekend, and it started out really rough. First, the events coordinator wasn't on site to make sure everything was going smoothly. The sound wasn't working at first in the ceremony room and we had no idea how to work any of the equipment. Once the reception started, we started dinner, which were heavy appetizers priced for 200-225 people, and we ran out of food halfway through everyone getting a chance to eat. Barely 100 people got to eat. They did accomodate and bring more food, but that's when the rudeness started. I was approached by a female worker telling me they wanted to shut down the reception as a whole because of "outside beverages." Keep in mind that it's about 7-8 and they had run out of beer at the cash bar. They came up at about 9 or 10 and offered to tap a keg that they had sitting behind the bar, but wanted to charge $5 a cup when a bottle of beer that had more in it was only $4. The drink that caused this dilemma was one person, who had paid for a room as well and bought the pop from their machine. I will admit outside alcohol did eventually get brought in, but only because they had none. My step dad got upset that they came to me for the issue and went up to them. It got heated and both parties were yelling and cops were threatened to get called. Four managers again pulled me to the side and told me I had to control my reception or they were calling the police to have him arrested and shutting us down. I kept telling them I had nothing to do with it and wasn't paying attention to everyone else on MY wedding day. My husband came over and was talking to the manager and the manager informed my husband that there was a reception going on downstairs and they had paid more money than we had. That comment should NEVER be brought up in any type of conversation with a client who is also paying a sufficient amount of money to you as well. Even more so THE GROOM! He then told us that they were leaving it to the Altoona police. They left, and we had a really good night. I got past the rudeness and enjoyed my wedding night the best that I could. Overall, it is a nice place and everything, but the staff is unprofessional and extremely rude if something isn't going as planned. The only nice person was the bartender and he felt terrible that they had run out of alcohol and wouldn't restock with the three other bars in the hotel. My wedding night wasn't a complete "disaster" by any means, but I wouldn't suggest having a big meaningful event here unless you can control 200+ people and can deal with the unprofessionalism. And you better hope there isn't another party paying more money than you because you will here about it. I heard they're sending us an apology letter with a free night stay and free dinner, but we haven't decided if we'll actually use it. We also left our unity sand in the ceremony room after miscommunication as to who was picking it up, and got it back yesterday and it was obviously shaken up. The sand was no longer in layers. That's not something that you can just "redo" but either is a wedding night.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
9 Thank Jordyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    54
    57
    61
    36
    38
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158
Couples
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2
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Prosper, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed September 19, 2013

My wife and I are originally from Iowa, born and raised and this past weekend we made the trip back to spend some time with family. Unfortunately we picked the weekend of the Iowa/Iowa State Football game in Ames so we were forced to stay in a hotel between Des Moines and Ames in Altoona. I specifically picked the Adventure Land Hotel because it was rated 4+ stars and because of my recollection of that property from the 1970s when it was built. Unfortunately, the hotel doesn't appear to have been updated since its construction in the '70s. Now while that is a bit of an exaggeration, it's not much of a stretch to say it is extremely outdated and reminded me of the Winchester Mansion with it's maze of hallways and disjointed connector halls and elevators. Our room had no outside windows or doors and was about as bright as a photo darkroom. The towels were tiny, the shower looked and worked like they purchased it at the Dollar Store. We paid $200/night for a room that was more like a $70/night room. The room was clean and the cleaning staff friendly, courteous and conscientious which is the only reason I didn't give the property one star instead of two. I have spent my life and career traveling the United States and the world on business and this is truly one of my more disappointing stays at any hotel, ever.

Room Tip: My advise is that if you want a nice room go to a different property
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, September 24, 2013
Ron, We appreciate you taking the time to write a review on your stay at Adventureland Inn. We apologize your stay was not as justified as you were expecting. We value your constructive criticism which will in turn helps us better the quality of our hotel. Each year, we go through every room on property and make improvements to ensure that each guest enjoys their stay with us. We appreciate your thoughts and will use that on the inspection of this room to better the quality of the stay. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Altoona hotels

Lincoln, Nebraska
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 17, 2013

Nice room, we had a room pool side and it was noisy but that was expected. Plenty of room there, and clean enough. Rooms do cost more than what I think they should, but not to over the top. Pool was good, but again best suited for younger kids. Food was good, fair priced. Overall good experience and will be back i'm sure.

Room Tip: West side pool seemed quieter, East has the swim up bar.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank mkeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, September 24, 2013
We'd like to take the time to thank you for your feedback on your stay with us. We are delighted that you had an enjoyable stay with us with the exception of the noise and the room prices. We do offer a coupon on our website and special promotions on our Facebook page for room rates on certain dates. We hope your next stay is more enjoyable than the first. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ralston, Nebraska
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 17, 2013 via mobile

This was a great place for the weekend. We spent a day at the park after we checked in to the hotel. We got a shuttle ride to the park, so didn't have to pay for parking at the park. Plus we got dropped off at the gate. We had a family suite, poolside, which was great for the small kids in our group. The "referee" at the pool was very friendly, but kept the kids in line! We had breakfast at the buffet. The food from the buffet line was not very warm, but that was the only complaint we had for the entire visit.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Judy68127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, September 24, 2013
Judy, We'd like to thank you for taking the time to post a review on your stay with us. We're thrilled you enjoyed the shuttle to the park and our breakfast buffet. We value your thoughts and opinions and appreciate your feedback. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 4, 2013

We stayed here for a family wedding. Front desk staff were helpful with early check-ins and gave us vehicle passes to visit family in Adventureland Campground.

Booked 2 junior suites poolside. We were pleased with our rooms. They had good amenities and were clean and new.

Disappointed in the pool areas which were billed as a waterpark, but really had only a couple water features. Although the kids had fun for there for our one night, we have stayed for less money at hotels with nicer waterparks.

The hotel itself is large and rambling. Obviously they have built on over time. Long walks from the rooms to the front. The ballroom we had for the wedding ceremony and supper was very nice.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mbmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, September 7, 2013
We appreciate you taking the time to write a review on your stay with us and value your thoughts on our property. We are delighted to hear that you and your family enjoyed our Junior Suites along with the ballroom for the wedding. We can understand your disappointment in the pool areas if it were billed as a waterpark. We try to explain our pools as water amenities so that there is no confusion as to what our pools offer for water features. We thank you again for your review and hope to serve you and your family again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 14, 2013 via mobile

We stayed one night at adventureland inn on our recent getaway to the park in Aug 2013. We had a pretty good stay and a great time being together as a family!

The goods...awesome location! We loved the trolley to adventureland. Employees we encountered were all so friendly! As a family of six, its hard to find a hotel that allows six so we loved the junior family suite option! Room was spacious and looked out into the pool area. We enjoyed sitting on our patio having a snack. The pool areas were great. Our littlest adored the kiddie area and must have done the frog slide 150 times! The older kids liked the other courtyard with a slide for them. Hot tubs were great too. Everthing was very clean.

The not so goods. Beds were really hard and neither my husband or I slept well. Also the jr suites open out to the pool and bar area. Music was very loud and kids were screaming and doors slamming until well after 11pm. They did close the area and turn things off promptly at 1030 but there was no getting the kids to bed before that. It was very loud. From midnight to 7am it was pretty quiet. Finally the bright light from the courtyard leaked through the shades on the window and we could not get the room dark. I had hoped it would be dimmed when the pool closed but no such luck.

All in all, we love the pools, location and rooms but unless the beds were better and we could get a quieter room I am not sure we will stay here again. Too bad really because its a great place!

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tln331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, August 26, 2013
We appreciate you taking the time to post a review on your stay with us at our hotel. We are happy to hear that you and your family enjoyed our courtyards, trolley to Adventureland Park, and the room patios. We value your constructive criticism so we can improve our property to help accommodate each and every guest. We have passed the not so goods on to the prospective departments in hopes of changes to better each guests stay. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Falls, Iowa
1 review
4 of 5 stars Reviewed August 6, 2013

the pool areas are warm and very enjoyable! room was a little outdated. be careful when asking for a pool view balcony room. We had a balcony overlooking pool room.. but it overlooked the restaurant and not the pool. no breakfast is included

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank denise1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brianne F, Public Relations Manager at Adventureland Inn, responded to this review, August 8, 2013
Denise, We appreciate you taking the time to post a review on your stay with us at the hotel. Each year we focus on a different aspect of the hotel that could use some improvement and are looking into different bedding packages to update the sleeping rooms this Fall. We apologize for the misrepresentation if we stated every balcony room over the West Courtyard has a pool view. We encourage our reservationists to explain the balcony rooms as courtyard views to avoid any confusion. We hope that we will be able to serve you through our hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adventureland Inn

Property: Adventureland Inn
Address: 3200 Adventureland Dr, Hwy 1-80 (Exit 142A), Altoona, IA 50009-1697
Location: United States > Iowa > Altoona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Altoona
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Adventureland Inn 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Adventureland Inn! At Adventureland Inn you will find 185 guest rooms with over 15,000 square feet of flexible meeting space! Adventureland Inn is a full service hotel with two restaurants on site, as well as room service. Our indoor pool areas and courtyards are among the finest in the area, with three pools featuring the only swim-up bar in the Midwest! We are located right next to Iowa's largest attraction, Adventureland and also next to Iowa’s largest casino, Prairie Meadows! ... more   less 
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Also Known As:
Adventureland Des Moines
Adventureland Hotel Altoona
Adventureland Inn Des Moines
Adventure Land Inn
Adventureland Inn Altoona, Iowa

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