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Holiday Inn Express Hotel & Suites Altoona - Des Moines
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Reviews (125)
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All reviewscinnamon rollsfree breakfastwould stay here againbagelsworkout roomswimming poolfamily weekendneeded a place to staynice place to stayking suitethe room was nicefirst floorfront desk staffthe breakfast areabiscuits and gravyinterstatebeds
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Reviewed March 2, 2013

The HIX in Altoona, Iowa is in a great location, as it is on the eastern side of Des Moines, Iowa.
The access to the highway is a mere off and back on type of arrangements which is usually good for us travelers. The people are very welcoming and the facility is clean and well kept however the location needs some restaurants in the immediate area for easy access. There are restaurants within approximately 15 blocks, but nothing other than a convenience store within 5 blocks.
I've have stayed at this location for at least 3-4 times in as many years, my only drawback is the pricing. I believe that they need to adjust their pricing accordingly due to the lack of eateries in the area or build one themselves in all the adjacent land around them.

If there were restaurants close by I would not be writing this review.

  • Stayed: February 2013, traveled on business
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Thank Steven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriWeatherman, General Manager at Holiday Inn Express Hotel & Suites Altoona - Des Moines, responded to this reviewResponded March 4, 2013

Steven E,

Thank you for your great comments on our location, welcoming staff and cleanliness of our hotel! We enjoy hearing when we have met and or exceeded our guests expectations.
Altoona is an up and coming community and we have excellent restaurant choices within a few minutes drive. We also hope to see several more closer choices in the future.
Have a Great Day and we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

Hotel was very easy to find. Check-in was fast and efficient. Since I am a priority club member, the clerk offered two bottles of water (not every Holiday Inn does this). Room was neat and clean and very comfortable. Breakfast bar in the morning provided everything we could have asked for.

Room Tip: Since this was our first time visiting this location, our third floor room proved to be quite nice and quiet. Didn't hear a thing.
  • Stayed: November 2012, traveled as a couple
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriWeatherman, General Manager at Holiday Inn Express Hotel & Suites Altoona - Des Moines, responded to this reviewResponded November 9, 2012

Thank you for your wonderful compliments on our hotel! I am glad you enjoyed the extra perk of receiving water for being one of our dedicated Priority Club Rewards members.
We hope to see you again!

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Reviewed September 4, 2012

Everything rated a 5, except, the wireless would not work, and they will not give Government rates. The front desk referred us to the Ehost support number, and Ehost never followed up, even after two phone calls. All they could advise was there was a "hardware" issue, and that it WAS with their equpment.

  • Stayed: September 2012, traveled as a couple
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1  Thank Keith_Bridgewater_IA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriWeatherman, General Manager at Holiday Inn Express Hotel & Suites Altoona - Des Moines, responded to this reviewResponded November 9, 2012

I am pleased that you enjoyed your stay with us! Please accept my deepest apologies for the internet issues. We have since taken care of the issue andI hope that you will stay with us again! We do appreciate you and Thank you for bringing this to our attention!

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Reviewed July 25, 2012

Nice pool and hot tub, and a clean comfortable room. Looks like it gets a lot of families due to it's proximity to Adventureland. Complementary breakfast is fine. It's about a mile or two east of all of the park and all of the restaurants; nothing immediately adjacent.

Stayed: June 2012, traveled on business
Thank Husker_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriWeatherman, General Manager at Holiday Inn Express Hotel & Suites Altoona - Des Moines, responded to this reviewResponded November 9, 2012

Thank you for your great review on our hotel! You are correct, we do get quite a bit of business from Adventureland Amusement Park during the peak season. I hope that you will stay with us again when you are in this area on business or pleasure. Have a Great Day!

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Reviewed July 25, 2012

We stayed here as a surprise for our daughters birthday and we were VERY disapointed. We are heavy travlers in our professions and are Priority Members and this was one of the saddest Holiday Inn Expresses we stayed in - Felt dirty and un kept. Needs updating. And it was high priced the the area. Small Pool and the water in the hot tub was luke warm at best and almost felt dirty. We were very disapointed - normally we LOVE a Holiday Inn Express.

  • Stayed: January 2012, traveled with family
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Thank libinatorsmom9357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altoona - Des Moines, responded to this reviewResponded August 11, 2012

Dear libinatorsmom9357,

We welcome feedback especially from our valued guests like you. Thank you for being one of our Priority Club Members. I apologize for the overall cleanliness of our facility and for any inconvenience it may have caused you. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Irish V
Case Manager
IHGCare

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