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Reviews (399)
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All reviewscookiesfront deskthe breakfast areamy home away from homeclean roomsdonutsexcellent customer servicestaff was very friendly and helpfulwould stay againamusement parkpancake machinegreat place to stayyogurtbiscuits and gravyhot breakfastaltoona areabass
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Reviewed September 5, 2017

Facility not maintained. Telephone did not work. Carpet ripped. Dingy interior. Cigarette butts all around hotel. Staff indifferent to guests. Would never stay there again! Worst BW plus facility we have used.

  • Stayed: September 2017, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank dgigliotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded September 11, 2017

dgigliotti-

Thank you for taking time to write a review. We do appreciate all feedback from guests. We want all of our guests to have a great stay and I do apologize we didn't meet your expectations. We would like to earn your business back. I would like to discuss this with you further, please contact me at the hotel directly. Thank you and have a wonderful day!!!! Robyn Smith- General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2017

This is the first time that I have stayed at a Best Western in quite some time. I am very surprised at the quality of the room, the rate and the staff of this hotel. I highly recommend this location if you are in Altoona. You will not go wrong.

  • Stayed: August 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank lisabrowninsurance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded September 11, 2017

lisabrowninsurance-
Thank you for this great review. I love hearing great things about the staff!!! Thank you for the recommendation and we look forward to seeing you again in the future!!! Have a great day!!!! Robyn Smith- General Manager

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Reviewed August 28, 2017

We stayed at this hotel for two days. It was not worth the money. The floor was wet for some reason, so we had to wear socks. The socks got dirty. The room was small. The toilet was placed too close to the sink and would cut into your shoulder. Very poor design. The breakfast was no where as good as other BWs we have stayed at. More like a Best Western Minus. We would not recommend this to anyone.

Room Tip: Go somewhere else.
  • Stayed: August 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Honolulu-Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded September 11, 2017

Honolulu-Dave

Thank you for taking time to write your review. We appreciate all feedback from all of our guests. I apologize you did not have a good stay. We would love to earn your business back. Please contact me directly at the hotel, I would like to discuss this further. Thank you and have a wonderful day!!!! Robyn Smith- General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2017

This hotel is very clean and has a friendly staff! It is nicely located near many places of entertainment! Adventureland, Bass Pro Shops, and Prairie Meadows Casino & Race Track. Nice complimentary breakfast too! Very good value for the price!

  • Stayed: August 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank beckyg780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded September 11, 2017

beckyg780-
Thank you for the great review!!!! I am glad you were able to enjoy the great breakfast and hopefully you were able to enjoy some of the places here in Altoona. We look forward to seeing you in the future. Have a wonderful day. Robyn Smith- General Manager

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Reviewed August 27, 2017

Hotel was decent, staff was extremely nice. Wifi internet connection was a bit slow, but that's ok. Free shuttle to Prairie Meadows was great! Only bad thing was there were lots of kids running up and down the hallway at 7am - 9am. Luckily it was on the day we had to get up and go home.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pang Stacy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded September 11, 2017

Pang Stacy T-
Thank you for your review. We do appreciate all feedback from our guests. We hope to see you again when you are in the Altoona area. Have a great day!!!! Robyn Smith- General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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