This is the second time we have had a problem with this hotel in 2 stays. The first was too noisy to sleep. They offered a discount on our next stay. A few months later we arrived at midnight to find our reservation had been cancelled because of an issue with our credit card. We are both rewards members and the number they called was not our phone number. We were lucky enough that the room was still available but it made for a stressful check in. The lady working the night desk was nice but the night manager showed no compassion for our problem.
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- Also Known As:
- Best Western Altoona Hotel Altoona
- Heartland Hotel Altoona
- BEST WESTERN PLUS Altoona Inn Iowa