My daughter went to Choicehotels.com on May 1, 2014 and reserved two rooms for May 16 and 17 2014. She does not have a credit card so I used my debit card to help her reserve it. She used her military ID to receive a discount on the rooms. As we left Springfield, Illinois at 1pm we noticed that a charge had appeared already from Comfort Inn. It was the amount for night 1 of our stay. I have never had a hotel authorize a charge 4 hours before my check in day. We arrived in Indiana around 430pm their time. As we tried to check in they told my daughter she was too young, age 20, to rent a room. I had to put the room in my name and they asked for my card. I said the card has already been used to authorize the payments for the weekend. I showed them my account online. They said ok and gave us our room keys. As we checked in the second night was authorized from my checking account.
We got to room 303 and it smelled horrible. we got our febreze from the car and sprayed. didn't help. tried to turn on the AC to get air moving. It did not work. called front desk and they moved us to room 313. smelled better.
We got up the next morning to breakfast. We asked for a rollaway. she said ok its $10. She said she would just use the same card that we used to rent the room. She tried and it declined. I said well I have plenty of money on the card. She tried again and it declined. The housekeeping girl standing next to her informed her that the amount she tried to authorize was $98 it was the price of another night stay plus the rollaway for $10. ooops she said. then she didn't know how to fix that. I had to give her $10 and keep checking my account that it didn't authorize the charge.
we left to visit family for a few and returned about 1230 to swim and take a nap. Our door keys would not work. I went down to the front desk and she said my debit card was declining charges. I asked what charges. We have already paid for the rooms. She said that the original auths for the rooms are not working so they did them again and now its declining. They locked us out of our room until we paid the room. I checked my account again and another $70 was authorized and had wiped out our entire account. We now had 0 dollars in our account for the remainder of the weekend. The lady at the front desk told me that I should not have made the reservation online and that it clearly states AT THE FRONT DESK not to use a debit card cause multiple account authorizations needs to occur. Ok, well I did the reservation at home....wasn't at the front desk. I talked to the GM and she said that she tried to ok the original auths and they wouldn't go through so they tried to do them over again and nothing would work but $70. I said, yeah, that’s all I have in my account to last the rest of the weekend and now that is gone too. I am on a family trip with three children and no money and they wont let me in my room. They said contact my bank and get it handled through them first. HELLO its Saturday after 1pm in Illinois and my bank is closed. Then she said give her a copy of my debit card and DL and they would let me in my room. My husband was furious. They threatened to call cops if he didn't calm down. we now can get in our room but no money for gas or food.
called choice hotels customer service. Cant do anything till Monday.
my children went to use the pool around 2pm and the cards wouldn't work. the front desk lady that was very rude to us during the card incident told my children ages 7,13,20 that they didn't know how to use the card. a maintenance man came over and used HIS card to open the door. he never tried to use my kids cards to see if they worked. we had been swimming the night before and they used them just fine.
Called Monday May 19, 2014. No sympathy. I should have read the sign that said no debit cards and since we got a MILITARY discount we shouldn't complain because we were already getting a discount. I asked him what he would have done in that situation. No help. All he said was talk to my bank.
I called my bank and they said they can clearly see all the charges from comfort inn and did not know what the problem was. I was asking them what to do about getting the charges removed and I was told to cancel the card so that the charges that were still in auth mode would fall off. The only charge that will stay is the $70 from Saturday afternoon that the GM did and took the rest of my money out of my account. so that is what I did. Now I have to wait a week to get a new card and fight to get my stay discounted or even comped because we had a miserable time and felt like prisoners in the hotel without any money. Every time I try to talk to someone from the hotel or from customer service they keep telling my that my husband made a scene and that I shouldn't have used a debit card. since when is computer glitches or incompetent hotel employees the customers fault.
- Official Description (provided by the hotel):
- Comfort Inn Avon is ideally located off of I-465 and Rockville Road/US 36 in Avon, minutes from Lucas Oil Raceway Park and the Indianapolis Motor Speedway. Conveniently located near the Indianapolis International Airport, Indianapolis Zoo, Lucas Oil Stadium, Banker's Life Fieldhouse, White River State Park, Circle Centre Mall, Indianapolis Childrens Museum, Indiana Convention Center, and all that downtown Indianapolis has to offer. Close to Hendricks County Fairgrounds and within walking distance of shopping and restaurants. We pride ourselves on superior Guest Service and offer clean rooms at an affordable price. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Booking.com, Orbitz, Choice Hotels, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Comfort Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Super Eight Avon
- Super 8 Avon
- Avon Super Eight
- Avon Super 8