I was recently in town on a brief visit with my family and decided to stay at a hotel since space is quite limited at my parents home. Best decision I have made in a long time, not only was everyone at the Comfort Suites very pleasant, but I never slept better! When I arrived at the hotel I was greeted by a lady names Taris, She was absolutely very pleasant, she had me and my family laughing the whole time we checked in. It todays world so many staff members just "process" people through the requirements, not taking time to actually notice that there is a real person, with real feelings in front of them. So this was definately a pleasant change of pace! Not only did she greet me, she greeted my children as well! I wish more people would take the time to interract with the family as a whole than just the person paying.
Next went to our rooms to settle in and noticed that the room was well appointed and very clean, you can definately see the pride show in these rooms. The housekeepers were friendly, at least what I encountered with them, and I had the pleasure of meeting the most wonderful breakfast host I have ever met. Esther was so friendly and so smiley, not only was she like this to me, she was like this to everyone that I noticed. She offered coloring pages to my children, and took our plates away. I was able to speak with Genise about my stay, and I must tell you, I though Esther was smiley, Genise is such a warm welcome in the morning, she was very helpful with all the questions that I had, and was positively amazing with her knowledge of the area!
As I was walking to my car with the kids in the morning, a maintenance guy warmly said hello, and was super friendly!
I must say I was overwhelmed with kindness from the staff at this location! They were amazing all around and hands down just a wonderful stay! I typically do not stay at midscale brands because you just never know what your going to get. But I must say, when I come back to the Aurora area, I will definately be staying here! I big Thank You to Taris, Genise, Esther, and I think his name was Jim. You made my stay a memorable one, and kids even asked "I really like this place mommy, when can we come back?"
So thank you again for a wonderful stay, and I really wish I could have stayed longer!
- Official Description (provided by the hotel):
- Experience our brand new Holiday Inn Express & Suites Aurora/Naperville, Illinois. We are within walking distance to The Paramount Theater, Two Brothers Roundhouse Complex, RiverEdge Park, Hollywood Casino and Metra Rail Station serving downtown Chicago. Families will enjoy staying at our Downtown Aurora location, we are within minutes of Chicago Premium Outlet Mall, Aurora University, Waubonsee Community College, Great Lakes Center, SciTech Hands On Museum, Stuart Sports Complex and miles of running/biking trails. Other area attractions include Phillips Park Zoo, Red Oak Nature Center, Fermilab, Raging Waves Waterpark, Vaughan Athletic Center & Indoor Waterpark. We offer an indoor pool and spa, fitness center and Complimentary Hot Breakfast Buffet. Conference Services available for up to 50 people and you will stay productive away from the office with fast high-speed Internet and a Business Center. A preferred hotel with easy expressway access to O'Hare International Airport (ORD) & Midway International Airport (MDW). We are also located just minutes from Aurora Municipal Airport (ARR). The Holiday Inn Express & Suites Aurora / Naperville, Illinois proudly serving business and leisure travelers visiting Chicago and the metropolitan area in addition to the cities of Naperville, Oswego, Montgomery, Yorkville, Batavia, Geneva and Sugar Grove. ... more less
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- Also Known As:
- Comfort Suites Aurora Hotel Aurora
- Aurora Comfort Suites