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“A very clean and convenient hotel with exceptionally helpful staff.”

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Holiday Inn Aurora North- Naperville
Ranked #5 of 8 Hotels in Aurora
New York City, New York
1 review
“A very clean and convenient hotel with exceptionally helpful staff.”
5 of 5 bubbles Reviewed January 27, 2014 via mobile

Very impressed with the hotel, so clean and location was perfect. The breakfast server Alyson was so precise on timing of meal, so was able to get a hot breakfast to go and still reach my destination on time. A big thanks!! Overall the staff was great.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Psweeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, January 30, 2014
Dear Psweeti,

Thank you for taking the time to give us your feedback. Alison is definitely an asset to our team and our brand. I will be sure to share your experience with the entire staff. We look forward to having you as our guest again in the near future.

Kindest regards,

Ray J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    48
    52
    24
    5
    8
See reviews for
29
14
5
70
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 bubbles Reviewed January 9, 2014

They do not plow the parking lot or shovel the walkway, diesel trucks with the engines running all night, no coffee in the morning, a very short staffed kitchen and bar! I have stayed here off and on for three years, ever since new management took over it has turned to crap!!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pissed61738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, January 16, 2014
Dear Guest,

Please know that we take feedback from our guest very seriously as they provide us opportunities to develop and grow. I understand that you were not 100% satisfied with your recent stay and I would love the opportunity to discuss your stay further. Please feel free to contact me directly at (630) 806-7400. I look forward to hearing from you.

Kindest regards,
Ray J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed December 16, 2013

I stayed here two nights when I was visiting family in town. The room was very clean and the staff was very friendly. I really enjoyed the restaurant as well. Breakfast was quick and delicious, and dinner was great as well. The bartender was very nice and attentive. Overall, I had a great time at this Holiday Inn.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chicag0EF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, December 20, 2013
Dear Chicag0EF,

Thank you for taking the time to give us your feedback. I am truly glad to hear that you were able to enjoy some of the amenities we offer here at the Holiday Inn Aurora. We thank you for this gift of feedback that you have given us during this Holiday Season and hope that we will see you again soon.

Happy Holidays,
Ray J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed November 20, 2013

Enjoyed my stay. Rooms clean. Lovely lady server in the morning, so friendly and helpful. A plus service from her! Also the food was great, really value for money Location was perfect for me . Will definitely return to this location , even if it's just for breakfast:)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, December 4, 2013
Dear Charles123456789,

I love the user name! I want you to know that I have shared your review with entire restaurant team. What a great way to celebrate a job well done for this server. We hope to see you very soon, even if its just for breakfast... after all, breakfast IS the most important meal of the day. Thank you for taking the time to share your thoughts.

Regards,

Ray J
General Manager
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Herderen
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

Quite new hotel, so rooms and public areas are in good shape. Very friendly and helpful staff. Freshly made breakfast was very good for a 'road side' hotel. Good choice for business or outlet shopping like we did...

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deesHerderen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, November 12, 2013
Dear Guest,

Thank you for choosing the Holiday Inn Aurora. The shopping in our area is quite amazing isn’t it? we are glad to hear that you were able to enjoy the amenities Aurora has to offer. Thank you for taking the time to recommend our hotel.

Kindest regards,

Ray J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

I had an excellent experience at this hotel. CLEAN! friendly staff, very good location. I was able to get good rest and go to work for several days. If I'm ever in the area again I would definitely choose this hotel again. They did a great job.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank illinoisdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, November 11, 2013
Dear illinoisdeb,

Thank you so much for your kind words! We truly do appreciate the feedback and are very happy that you had an excellent experience. We hope your travels will bring you back to the Holiday Inn Aurora soon.

Sincerely,

Ray J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahomet, Illinois, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

The staff was extremely friendly and helpful. Particularly the front desk both AM and PM and F&B manager. However, the restaurant/bar area was too busy for the one person serving, and she was also running room service and seemed quite frazzeled. Great location and close to a lot of other things.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review, November 11, 2013
Dear Steve M.,

Its great to hear that Kems Restaurant was busy and I hope we didn’t make you wait too long for your meal. I am happy to hear that the staff was friendly and accommodating. As you can imagine it often proves to be difficult for any business to run smoothly when understaffed. I want you to know that your feedback is very valuable to us and we will use your guest experience to make the necessary changes to better meet your needs and expectations in the future. We look forward to having you as our guest in the near future.

Be well,

Ray J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Aurora North- Naperville

Property: Holiday Inn Aurora North- Naperville
Address: 2424 W Sullivan Rd, Aurora, IL 60506-6435
Phone Number:
Location: United States > Illinois > Aurora
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Aurora
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Aurora North- Naperville 3*
Number of rooms: 82
Official Description (provided by the hotel):
Aurora, IL hotel is close to the Illinois Technology and Research Corridor. Just 45 minutes outside Chicago on I-88, the Holiday Inn Chicago-Aurora offers comfortable accommodations. We are the place to stay on your next trip to Illinois. Our Aurora hotel is close to several major corporate businesses, including and not limited to Caterpillar, Hyundai & Toyota to name a few. Conveniently locates off I-88 makes getting to local businesses quick and easy. Our hotel in Aurora is a suburb of downtown Chicago and ideal for travelers from O Hare International Airport (ORD) and Midway International Airport (MDW). Travelers will find plenty to do in Aurora, Illinois second largest city. Within close proximity of our hotel is the Hollywood Casino Aurora. providing all the best this casino promises, hot spots such as the Paramount Theater and fine dining like Turf Room and Two Brothers Roundhouse, which offers a restaurant, museum and banquet space along with, Gaslight, Fox Valley Country Club, and many others. We are designed to cater to the leisure traveler, corporate business and perfect for groups of 10 or more providing the luxury you come to expect. We invite you to come stay with us at our hotel in Aurora and take advantage some of our premium amenities, include an indoor pool, health and fitness center. Featuring Kems Restaurant & Lounge. The Holiday Inn Chicago-Aurora will provide you with a comfortable and relaxing stay. ... more   less 
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Also Known As:
Holiday Inn Chicago-Aurora Hotel Aurora

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