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“Great pool”

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Hampton Inn and Suites Chicago / Aurora
Ranked #1 of 9 Hotels in Aurora
Certificate of Excellence
Reviewed November 17, 2013

Great pool area. The kiddie pool is a step above other hotels in this price range and is the reason we chose to stay here. Breakfast was also better than expected. Room was average for this type of hotel. We had trouble contacting staff when we needed extra bedding, due to my daughter getting sick. Once we did get hold of staff they got us whole new set of bedding immediately.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hampton
1  Thank Zachary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded December 3, 2013

Thank you so much for choosing us and taking the time to write such a great review. When the Owners of this Hampton decided to build, they chose to make the pool complex as large as it is to attract leisure guests like your self traveling with Children. They have children themselves and know how important that swim time is when you are traveling away from home at a hotel with a pool. The separate pool facility allows us to maintain a balance from the hotel and the aquatic building so that the typical chlorine issues are minimized. We want to make sure the business travelers are happy too!
Thank you again for staying with us and we hope to see you on your next trip to Aurora, Illinois.

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486 - 492 of 659 reviews

Reviewed November 15, 2013

The staff was not very friendly or nice. We had quite a few families staying at the hotel. We asked to have a group of rooms reserved together. The rooms were scattered from the first floor to the fourth. They were not very friendly. The acted like they had never seen kids and did not appreciate them staying at their hotel.

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with Hampton
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded December 1, 2013

I'm sorry we didn't meet your expectations. As we explained when you stayed, we only have a limited number of room types on each floor. It's impossible then to put everyone in a certain group "together" as much as we try. Please let me know next time you come to our area. I will personally make your reservations and do my utmost to accommodate your group. Thank you again for staying with us. Hope to see you again soon and happy holidays.

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Reviewed October 31, 2013

We use this hotel to scrapbook and to get away. All of my customers have always been very happy with everything about this hotel and its conference room and guest rooms. We hope to continue to use this hotel for future crops.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hampton
Thank Sandi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded December 1, 2013

Thank you for taking the time to write us a great review! We really appreciate your business and love hosting your scrapbook event! It's so great to hear that your customers also enjoy what we have to offer as well. We hope to have you back sometime soon! Happy Holidays.

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Reviewed October 30, 2013

Very nice hotel and not what we expected so far west! Contemporary furnishings and feel in lobby and dining area, coffee available around the clock in the lobby (impressively fresh and hot), and the room has a fridge and microwave, and was very clean, fresh, and had a comfortable and nice feel to it. We were very pleasantly surprised and would stay again!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
1  Thank RJames32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded December 1, 2013

Surprise! We actually just renovated our lobby and dining area! Thank you for the compliments and we are so glad to hear that you had a great stay with us. Our rooms are designed for our guests to stay in that home away from home. From fresh, hot coffee, to impeccably clean rooms, we always strive to go that extra mile to ensure that our guests are as happy as possible. We hope to see you again soon!

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Reviewed October 30, 2013

I can’t overstate how pleased I am with meeting that my company recently hosted at the Hampton Inn in Aurora, IL. The meeting space within the building is a little off the beaten guest path and provided a professional setting with all of the amenities I expect in a conference center. Every staff member I encountered was sharp and eager to help. They handled the unforeseen in stride and had provided for many of the finer details ahead of my need. It was clear that Director of Sales Tom Stahl is a professional who has done this before. We will be back!

  • Stayed: October 2013, traveled on business
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Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded December 1, 2013

Thank you for choosing us to host your business meeting. We are glad to see that it went well and that we helped it run smoothly. Thank you very much for the compliment! All of us here do all we can for our guests to ensure a great experience with us. We look forward to having you back again soon! Please let me know if I can be of any service.

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Reviewed October 20, 2013

We have stayed at this hotel a couple times, and the main reason is the pools. The kids really enjoy the large pool and the kiddie pool. This is our place to go for an inexpensive, quick get-a-way, and the kids really enjoy it. The hotel is what you would expect for a Hampton Inn, which is a quality hotel at a reasonable rate. The rooms were clean and the beds were comfortable. The breakfast area is also quite large and well laid out. The breakfast was also what you expect to get at a Hampton Inn, which is not fancy, but well prepared and a decent selection.

  • Stayed: October 2013, traveled with family
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1  Thank wrzbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded October 22, 2013

We are so happy that this stay was just as good as the other couple times you have been with us. We really appreciate feedback especially from a Senior Contributor to TripAdvisor like you. It's so great to hear that you and your family enjoy staying with us and using our large indoor pool complex. We love seeing families having a great time together. As you said, we try to be the best quality we can offer at a reasonable price. Thank you again for a great review and we hope you come back again!

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Reviewed October 17, 2013

John H. this is the best hotel you have ever stayed in? Well I guess im happy for you. but on a serious note. We have stayed here several times as our daughter lives up the road in st Charles. Good location by 88. noise is not a issue. ok place for a Hampton inn but honesty the room are ready for a update. our room was tired, clean but tired. and what is the deal with the note about the sheet and covers being clean. that does not bring comfort as I do expect them too be clean and when they keep telling me they are clean I get a bit uneasy. anyway, the place works just keep the lights low if your picky

  • Stayed: October 2013, traveled as a couple
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Thank Wego1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomJStahl, Director of Sales at Hampton Inn and Suites Chicago / Aurora, responded to this reviewResponded October 19, 2013

Sorry to hear we didn't meet your expectations on this trip. Seems like you've stayed with us before and returned, which we appreciate. Please feel free to contact me directly next time to make your reservation. I will personally make sure everything is to your satisfaction. As to the notes on the bedding, this is a Chain-Wide marketing campaign to reinforce that in fact all of our white bedding is clean and fresh every time for every guest. If you've stayed at any other Hampton, you have sure seen these notes there as well. Again, we truly appreciate you're returning to our hotel again while visiting family in St. Charles. We hope to see you again and will try our best to make sure you are 100% satisfied.

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Additional Information about Hampton Inn and Suites Chicago / Aurora

Address: 2423 Bushwood Dr, Aurora, IL 60506-6442
Phone Number:
Location: United States > Illinois > Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Aurora
Price Range: $117 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Chicago / Aurora 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Come join us at the Hampton Inn and Suites Aurora. Just of I-88 in Aurora, just a short drive to Naperville. Close to the Chicago Premium Outlet Mall, Paramount Theater, Raging Waves Waterpark, Hollywood Casino & River Edge Park Outdoor Performance Center.Our guests enjoy spacious accommodations as well as complimentary hot breakfast, high speed Internet access in every room, and a large pool complex with 3 separate pools that's just perfect for the kids. If you are planning a meeting or event in Aurora, we offer five meeting rooms that can be arranged in various configurations for up to 140 people. Join us at our hotel in Chicago's western suburbs. We are also just a short drive to Chicago's major area attractions, restaurants, shopping and more. ... more   less 
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Also Known As:
Hampton Inn And Suites Chicago / Aurora Hotel Aurora
Hampton Inn Aurora
Hampton Inn Chicago Aurora
Aurora Hampton Inn

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