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“Just plain good”

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DoubleTree by Hilton Chicago - Arlington Heights
Ranked #2 of 10 Hotels in Arlington Heights
Certificate of Excellence
GreenLeadersBronze level
Chicago, United States
1 review
“Just plain good”
Reviewed November 6, 2013

I stayed in this hotel for a business trip. Personally I would not have chosen this hotel for my money but since this was a business trip the main event was being held here my company paid for this I gladly stayed here. I have stayed at Hampton Inn a lot, and a couple of times at the Double Tree. Double Trees are always quite good. My fav. part was the high speed internet was actually high speed. I was surprised that a hotel actually knew the meaning of the word high speed. I will seriously recommend any Hilton brand hotel, if you can afford it. The conference room is very nice as well.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gagan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 18, 2013
Thank you for your review. We know that High Speed Internet Access is important to our travelers and that it has to be fast. Our office is filled with a bunch of techies that appreciate it as well. We are happy you enjoyed your stay and hope you get to stay with us again.

John Rohrbach
Director of Sales and Marketing
847-364-7600
jrohrbach@doubletreeah.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • German first
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  • Any
English first
Columbus, United States
1 review
Reviewed November 4, 2013

Front desk staff was kind and helpful. Room was ready early and the cookies were great! Room was clean and spacious. I asked for more coffee and creamer and it was delivered in a matter of minutes. This is a great stay for business and so close to airport. We may be back as a family if we can figure out how to commute to downtown Chicago via public transit. Affordable and a great stay!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 5, 2013
Thank you for staying with us and taking time to share your review online. We are glad you appreciated the front desk and your room. Our housekeeping staff just receive a "Outstanding" score on our last Hilton inspection and takes great pride on providing a clean room.

I have good news, getting to downtown is fairly easy to do from our hotel, but does take a little time. There are three options with public transportation. The first is to take the 606 Pace Bus from the stop in front of our hotel to the Rosemont CTA and take the Blue Line in to Downtown Chicago. The second is to take our shuttle to O'Hare Airport and also take the Blue Line in to Downtown Chicago. The third option is to take our shuttle to the Arlington Heights Metra Station and take the Union Pacific Northwest Line in to the Ogilvie Transportation Center. Please note that our shuttle service is subject to availability. Further information about our shuttle service is available on our website.

Again, thank you for staying with us. If you, or any other traveler, has any questions or concerns about the hotel or the Chicagoland area, please reach out to me.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com
847-364-7600
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
2 reviews
Reviewed October 30, 2013

Hotel is a little tired but my bed had Bedbugs! So be on the lookout. I was moved to a room I believe had none. If youre brave enough to stay here the breakfast is great. The rooms also have loud fans

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hobiemn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, General Manager at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 4, 2013
Hobiemn,

Thank you for your comments regarding your recent stay with us at our property. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company that has been in business for 100 years to help address your concern. We had your room inspected on the same day you expressed your dissatisfaction. The company reported that there was no visible signs of bed bugs in the room after a thorough and complete inspection of the room. Please contact me if you would like a copy of the inspection report. Thank you again for your comments and please don't hesitate to reach out to me directly if you have any more questions or comments.

Best regards,
Chuck Valenti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West New York, United States
1 review
Reviewed October 28, 2013

I am Diamond Member and they are appropriately upgrading my room based on the availability of the room. Also, their correspondence at the lobby was great and kind. I am frequently using this hotel and of course recommend to my friends and colleagues.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hiro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 5, 2013
Thank you for staying with us and writing a review online. We appreciate your business and hope to see you again soon.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com
847-364-7600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Draper
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2013

Very good experience. Great staff, clean and comfortable. Good restaurant, friendly and pretty good food for the price. Front desk staff were courteous and helpful. Rooms were well appointed with good lighting and comfortable. Free Internet is always a plus and very irritating when you stay at a 3 star and above hotel and have to pay for parking and internet. Exercise room was well appointed with machines and dead weights both. Good tread mill and stair stepper. Will stay again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 5, 2013
Thank you for staying with us and writing a review online. I am glad to hear that you enjoyed our award winning restaurant, Birch River Grill. We appreciate your business and hope to see you again soon.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com
847-364-7600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

Our son lives near here so we were looking for a safe and at least 4 star hotel near him. Noticed this one when we ate at Denny's near by on our last trip and decided to try the Hotel on our next visit. Very nice room. Great bed. Large room with nice view. Loved the staff... so helpful holding open doors, greeting us, etc. Only complaint was the pool water was too warm and we had a toilet that made a running noise briefly... stopped... then a couple hours later ran again. Otherwise it is a lovely Hotel and we will use it again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, November 5, 2013
Thank you for staying with us and writing a review online. We have notified our maintenance department about your concerns with the pool and with the running toilet. We hope you have a chance to visit us again soon. Again, thank you.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com
847-364-7600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canal Winchester, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2013

Everyone was very friendly and professional. The room was clean, large and very comfortable. Nice big flat screen. Love the cookies!! If you have a room on the right side of the hotel ask for a higher room. The banquet rooms are on that side and you'll be looking at a wall, or air conditioning units. Ask for a room on the left side. A little better view if that is important

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank DANNY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Chicago - Arlington Heights

Property: DoubleTree by Hilton Chicago - Arlington Heights
Address: 75 W Algonquin Rd, Arlington Heights, IL 60005-4413
Phone Number:
Location: United States > Illinois > Arlington Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Arlington Heights
#2 Business Hotel in Arlington Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Chicago - Arlington Heights 3*
Number of rooms: 241
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Chicago – Arlington Heights is located in the heart of northwest Chicago's greater Woodfield area, an ideal location for business and leisure travelers. Our full-service hotel is a short driving distance from the attractions and businesses in downtown Chicago. We’re located off I-90 (Northwest Tollway) between O’Hare International Airport and Schaumburg, Illinois, with easy access to businesses, shopping, dining and entertainment.Begin your visit with our warm chocolate chip cookie. Continue to your guest room or suite, where you’ll find comfortable bedding, a work desk, an ergonomic chair and complimentary high-speed internet access. After a long day, burn some calories in our complimentary fitness center, or melt away stress in the indoor pool. Bring your four-legged friend with you. We’re pet friendly.Savor hearty American cuisine in a rustic and relaxed atmosphere at the Birch River Grill. Pick up a snack to go at Cravings. Plan your business, wedding or special event utilizing 8,600 sq. ft. of flexible indoor and outdoor space to accommodate events of many sizes. In addition to our 24-hour business center, A/V equipment rental, secretarial services and an experienced event planning team ensure a successful event.With hospitality as warm as the freshly baked chocolate chip cookie at welcome, the staff welcomes you to an exciting stay in Arlington Heights, Illinois.Highlights Complimentary shuttle service (subject to availability) to and from O’Hare International Airport and within five miles of the hotel Conveniently located at the intersection of I-90 and Arlington Heights Road, a short drive northwest of O'Hare Airport Complimentary high-speed internet access in every guest room Selection of smoking and non-smoking rooms, suites and accessible rooms 8,600 sq. ft. of flexible meeting space to accommodate events of all sizes ... more   less 
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Also Known As:
Doubletree By Hilton Chicago - Arlington Heights Hotel Arlington Heights
Doubletree Arlington Heights
Doubletree Chicago Arlington Heights

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