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“Excellent property and friendly staff”

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Courtyard Chicago Arlington Heights/South
Ranked #6 of 10 Hotels in Arlington Heights
Reviewed February 17, 2013

What a great property and very friendly staff. We had many family members in town for a family funeral, the hotels staff was so great to work with, they were able to block family members near each other on the floors. The rooms were clean and newly decorated. The hotels lobby and fireplace set off a great atmosphere for sitting and spend time with loved ones. We also liked the small TVs in the restaurant booths, a nice added touch for those single travelers. I've work in the hotel industry for over 25 yrs and can honestly say when we have friends & family come from out of town, this Courtyard is our number one pick, it's all about the staff making you feel at home.

PE - Schaumburg, IL

  • Stayed: February 2013, traveled with family
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1  Thank pam e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded March 26, 2013

Dear pam e,

It is a great compliment to be recognized by a guest who visited us during such a difficult family time. I am glad that we were able to create a warm and welcoming atmosphere. Thank you for giving us an opportunity to serve you.

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172 - 178 of 216 reviews

Reviewed February 14, 2013

Stayed at this hotel while my wife and I were in town stuffing our faces with Chitown's delicious food and visiting friends/family. When we checked in, we were promptly greeted with a smile and welcome from the desk agent (I'm sorry, I forgot her name). Upon getting to our room, we turned on the TV and found that almost none of the channels were working. I called down and asked her if there was something wrong and she reminded me how bad it was snowing out and how it affects their dish system. She apologized and even insisted on comping a movie for us for the inconvenience.

The breakfast attendant was great too... such a wonderful person to enjoy our first meal of the day with.

We also learned that the hotel was about three weeks into their new lobby and it was BEAUTIFUL. The whole property, especially the rooms, were so clean, it brought me back to my military days of getting the nooks and crannys with a toothbrush. (Many kudos to the housekeeping department too!!!)

I can't wait to visit Chicago again. I won't even consider another hotel as this is my new home-away-from-home.

Room Tip: Rooms with balconies are always a plus!
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  • Stayed: February 2013, traveled as a couple
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1  Thank TheItalian503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded March 24, 2013

Dear TheItalian503,
I shared your comment with my housekeeping staff. It was actually quite funny as many of us were born abroad and for better understanding, I had to demonstrate cleaning “nooks and crannys with a toothbrush”. The entire staff was laughing but I could easily notice pride as well. We will keep it up! Please come back to check on my promise :)

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Reviewed February 5, 2013

We stayed in this hotel for one night but arrived before dinner so we could enjoy the pool and hot tub. This area was nice, clean and very cold. The hot tub was used very much but the kids loved the pool despite the cool area in the room. We were the only ones in this area all night and we enjoyed dinner by the pool too. The room was nice and clean and I also used the fitness room. It was a very nice hotel all around.

  • Stayed: January 2013, traveled with family
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1  Thank Shari H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded March 24, 2013

Hello Shari H!
I’m glad that the kids were able to enjoy the hotel despite of the cold. During very low temperatures we occasionally struggle with keeping up coziness in the pool area.

Summer is just around the corner and we plan to upgrade all pool and outdoor furniture creating cozy atmosphere with outside sofas and armchairs. We will post pictures as soon as we will decide on a perfect set!

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Reviewed December 22, 2012

Stayed here on business last week. Lobby is under renovation and the entrance is on the east side. The renovation doesn't really impact your stay as the rooms are all news and updated. The staff here is very friendly and so helpful. The front desk clerk and lady in the breakfast room are great.

Stayed: December 2012, traveled on business
3  Thank Musky480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded December 28, 2012

Dear Musky480,
Thank you very much for your kind words and recognizing our efforts. Renovation time at the hotel is never easy so we truly and greatly appreciate that you took your time to notice how hard we try .
I would like to officially inform you that today we moved our Front Desk back to the main lobby and we had a pleasure to welcome our guests at the front door! Although we are still working on many areas of the hotel, IT IS the tail end of our renovation!

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Reviewed December 6, 2012

I have stayed here several times when my daughter's house was full. I couldn't have asked for better or friendlier service, cleaner room and bathroom, and overall quiet, privacy, and comfort. The breakfast bar is always excellent, although priced separately. You receive your full money's worth in terms of a hot breakfast and great service. The last time I stayed, renovations were taking place and in no way was I ever inconvenienced. The mattress, bedding, carpet, bathroom floor, and fixtures were immaculate and brand spanking new. I love it here. Also I had the senior citizen's rate which was unbeatable.

Room Tip: If you are a senior citizen, ask for the special rate specifically when making a phone reservation...
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  • Stayed: November 2012, traveled solo
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2  Thank annie48689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded December 28, 2012

Dear annie48689,

Thank you so much for choosing our hotel over and over … It is a great pleasure to welcome a guest that stays with us repeatedly. Our new lobby is just about to be finished so when you will visit us again we will start with “ Remember when you had that green carpets….” Visit us again!!! I hope that you will enjoy our new breakfast as much as you did the buffet.

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Reviewed November 12, 2012

We spent a week at this Courtyard. The staff could not have been more helpful, from the front desk to the breakfast servers. There was a glitch in our reservations which the staff worked hard to iron out, even staying late to be sure that it was resolved smoothly. We enjoyed the pool, too.

  • Stayed: September 2012, traveled with family
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3  Thank nanacake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded December 28, 2012

Dear nanacake,
A WEEK!!! We are a family now! We do continue renovating your “Home away from home” and I have to say that every day we are getting prettier. We all loved our old hotel but new decor is simply making us all more cheerful. Thank you so much for your kind review and I hope that you will visit us again to check if we keep up with customer service :)

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Reviewed October 19, 2012

While I stayed oly one night, the room was very comfortable and spacious. Even two doors down from the elevator, I barely heard anything through the night. Breakfast the next morning was not complimentary and a little overpriced ($8.95 for continental or &10.95 for anything hot). There's a Denny's across the street...a Grand Slam is always a good deal.

Stayed: October 2012, traveled on business
3  Thank Bryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded December 28, 2012

Dear Bryan S,
I have to agree that a Grand Slam is always a good deal! We are very fortunate that Denny’s is within a walking distance from our hotel. Over years our facilities became good partners! But watch out Denny’s gals – our BISTRO is opening soon …..

Bryan, Thank you for your review. I hope that you will visit us again!

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Additional Information about Courtyard Chicago Arlington Heights/South

Address: 100 W Algonquin Rd, Arlington Heights, IL 60005-4404
Phone Number:
Location: United States > Illinois > Arlington Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Arlington Heights
#5 Business Hotel in Arlington Heights
Price Range: $87 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Arlington Heights/South 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Courtyard Chicago Arlington Heights/South Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Marriott
Arlington Heights Courtyard

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