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“Great clean comfortable” 5 of 5 bubbles
Review of BEST WESTERN PLUS Antioch Hotel & Suites

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BEST WESTERN PLUS Antioch Hotel & Suites
Ranked #1 of 1 Hotels in Antioch
Certificate of Excellence
GreenLeadersBronze level
Yuba City, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great clean comfortable”
5 of 5 bubbles Reviewed August 31, 2013

STAYED here to visit family in Bristol, So. Super convenient, very nice hotel, beautiful, clean and well appointed! Very nice place to stay, I've told everyone I know to try it. I'll stay next trip for sure!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cbree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    182
    62
    19
    4
    8
See reviews for
103
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
St Paul
Level Contributor
4 reviews
4 hotel reviews
1 of 5 bubbles Reviewed August 28, 2013

Booked this hotel based on good feedback from many other guests. Wanted a nice suite with a relaxing lake view. When we arrived at the room, first thing I noticed was the scratched entry mirror. After walking to the large windows to take in the lake view, what I actually saw through the extremely dirty windows was some tree tops and high power lines, but could barely see the water. I returned to the front desk to request a room change with a better view. Richard advised they all provided the same view and besides, did not have any others available. Great!
When we turned on the flat screen TV, noticed it had a fuzzy picture. Found it had only an analog signal with mono sound on all channels. Tried to vary options, but could not change.
When I later took a shower, about 3 inches of dirty water remained after due to a plugged drain. Shower controls were also loose, as well as very loose faucet on the vanity sink.
At checkout I presented a list of the above problems and given a $10 discount after the clerk got reluctant approval from the on site superior who would not even talk or make eye contact with me.
This hotel should not be rated a Best Western Plus Hotel. What an example of poor attention to guest room maintenance and customer service.

Room Tip: Request a remodeled one, not one like we had.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 30, 2013
James, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We apologize to have failed to exceed your expectations and for any inconvenience this may have caused you. We have reached out to our front desk, housekeeping and maintenance team with your feedback and are in the process of taking corrective action. We hope to have the pleasure of welcoming you back for a second chance in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noank, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 26, 2013

Really enjoyed this property - very clean and the bed was HEAVEN! Welcoming staff - great options for breakfast and a nice little pub for evenings or lunches. Comfortable indoor pool with a great fitness center. Also a little mini store for things that could have been forgotten.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Raychel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 30, 2013
Raychel, Thank you so much for being our guest at the Best Western Plus Antioch Hotel & Suites. We really appreciate your positive feedback on Tripadvisor. One of the goals we have is to provide our guests with clean and friendly accommodations. It sounds like we were able to exceed your expectations. We hope a future business trip to Chicago brings you to back to the Antioch area & we see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colona, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 26, 2013

Stayed here several times. The hotel is clean and the rooms are comfortable. The Staff is always friendly and helpful. Will stay here again during the week. Rates are reasonable then but to high on W/E's for this type of hotel and the area it's in.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 30, 2013
Larry, We greatly appreciate your repeat stays! Antioch is a very active lake side community and as you noted our best rates are often on Sunday – Thursday or during the weekend winter months. Thanks for sharing your positive feedback & booking tips with the Tripadvisor community. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

I stayed at the hotel for two days during a bicycle trip and was pleasantly surprised. The hotel was spotless and so was the too. Amenities galore, including small refrigerator, microwave oven, fully stocked bath (however, no bathrobes), Swimming pool, business center with several computers, free Wi-Fi, free breakfast (with lots to choose from). Staff was very accommodating to the best of their abilities. I could not really expect them to have a bicycle pump when I needed it, even though it would have been nice. I noticed that the room charge was considerably less then the official rate and my rating for value is based on what I paid.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dunndus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 30, 2013
Dunndus, I'm very happy to hear that we were able to exceed your expectations and wow you with friendly service and spotlessly clean accommodations. Thank you very much for the wonderful 5 star review of the Best Western Plus Antioch Hotel & Suites. We pride of ourselves on getting it right. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sneads Ferry, North Carolina
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 19, 2013 via mobile

I meant to say lean because she certainly did not tend the bar. She made no eye contact, had nothing to say to me as I waited for my order, simply handed me the check folder and went back to crunching on her snack from a Tupperware bowl. I was there for 20 minutes alone with several guys playing video poker so it wasn't due to her being overwhelmed, simply a very rude young lady. Not cute either with her knee boots and hot pants up the butt. Just a nasty experience. No class there dear! Cassie should find a position that suits her personality better. Not with the public!

Stayed August 2013, traveled on business
Helpful?
Thank momofblitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 30, 2013
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We apologize to have failed to exceed your expectations and for any inconvenience this may have caused you. The employee noted in your review is no longer employed at our hotel. We hope on your next trip to Antioch you will consider give us a second chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
220 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

This is a great hotel and a good value. It is pretty much the only hotel in Antioch, so it was a pleasant surprise to find out that it is so nice. All public areas are beautiful and very modern – the fireplace was a surprise in August – but looks very nice. The rooms are very clean, well appointed and include a computer lap desk and some special remote control that is easy to sanitize. This is a great place for a family trip or for business. I’d absolutely stay here again .

Green Features: They do have the towel on the floor policy (washed only if on the floor).
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Consultantgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewMidwestHotels, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review, August 15, 2013
Thank you for providing us valuable feedback regarding our products and services at the Best Western Plus Antioch. We are happy to hear the public areas décor and cleanliness exceeded your expectations. Our housekeeping team takes care in cleaning each guest room which is why we use products like UV sanitation wands, eco friendly cleaners & clean remotes in all of our guest rooms. We hope your travel needs bring you back to Antioch again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Antioch Hotel & Suites

Property: BEST WESTERN PLUS Antioch Hotel & Suites
Address: 350 West Highway 173, Antioch, IL 60002 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Illinois > Lake County > Antioch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Antioch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Antioch Hotel & Suites 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The newly renovated and redesigned Best Western Plus in Antioch, Illinois offers an unsurpassed combination of suburban comforts, neighborhood charms and magnificent views of the ChainOLakes, plus easy access to downtown Chicago or downtown Milwaukee, just 45 miles away. The hotel has been designed to keep you comfortable and connected in style. Both vacationers and business travelers will appreciate the all the extra touches including a complimentary full hot breakfast buffet each morning, complimentary high-speed internet access, the new state-of-the-art 24-hour fitness room, and access to the new business center. Relax in the full-sized heated indoor swimming pool, oversized whirlpool and spacious sun deck. Stylishly decorated guest rooms features an upgraded luxurious bedding, flat panel HDTVs, microwaves & refrigerators. Enjoy a cocktail at Fox’s Lounge overlooking Lake Antioch with indoor and outdoor seating including a 2,000 square foot heated patio. Fox’s Lounge serves premium pub fair, chilled draft beer & a wide selection of your favorite cocktails. And count on superior service from our 24-hour front desk associates to ensure every detail is perfect. Whether its business, adventure or relaxation that brings you to northern Illinois, Antioch Hotel & Suites always offers great service and an exceptional experience! ... more   less 
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Also Known As:
Comfort Inn And Suites Antioch
Comfort Inn & Suites Antioch Hotel Antioch
Comfort Inn Antioch
Antioch Comfort Inn

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