I will never stay at a Super 8 motel again. This was the worst experience of my life. The room reeked so badly of smoke that we chose to leave after being there for less than an hour in the room. When we went to get our money back ($90 for the room and a $60 deposit) we were told that we had been in the room for more than an hour (we hadn't) and therefore we could not get our money back for the room. The girl at the front desk, Bethany, was incredibly rude! We asked to speak to a manager, who was apparently not even on site on a Saturday night when the hotel was fully booked! Bethany called the manager on the phone, but wouldn't let us speak to the manager, just confirmed with the manager that she should not refund our money. When we continued to try to argue our point, Bethany called the local police! So, I called the customer service number for Super 8 hotels and stayed on the phone with them while my husband spoke to the officers, who did nothing but tell us we had to leave. So we were screwed out of $150 by this hotel, and on our wedding anniversary, to boot!! This hotel is disgusting, the staff is worthless and rude, and I will be telling everyone I know to NEVER stay in one of these hotels!
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- Also Known As:
- Super 8 Motel - Alton Hotel Alton
- Super Eight Alton
- Alton Super Eight
- Alton Super 8