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“Worst hotel experience I've ever had!!!”
Review of Super 8 Alton

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Super 8 Alton
Ranked #4 of 5 Hotels in Alton
Quincy, Illinois
1 review
“Worst hotel experience I've ever had!!!”
Reviewed July 22, 2013

I will never stay at a Super 8 motel again. This was the worst experience of my life. The room reeked so badly of smoke that we chose to leave after being there for less than an hour in the room. When we went to get our money back ($90 for the room and a $60 deposit) we were told that we had been in the room for more than an hour (we hadn't) and therefore we could not get our money back for the room. The girl at the front desk, Bethany, was incredibly rude! We asked to speak to a manager, who was apparently not even on site on a Saturday night when the hotel was fully booked! Bethany called the manager on the phone, but wouldn't let us speak to the manager, just confirmed with the manager that she should not refund our money. When we continued to try to argue our point, Bethany called the local police! So, I called the customer service number for Super 8 hotels and stayed on the phone with them while my husband spoke to the officers, who did nothing but tell us we had to leave. So we were screwed out of $150 by this hotel, and on our wedding anniversary, to boot!! This hotel is disgusting, the staff is worthless and rude, and I will be telling everyone I know to NEVER stay in one of these hotels!

Room Tip: Choose a completely different hotel. Period.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Justamom32282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Kenai
1 review
Reviewed June 19, 2013

bathroom issues:
1) water temperature in shower would go from hot to cold
2) shower curtain rack not functioning properly, resulted in water getting on the floor
3) do to the design, almost impossible to turn faucet off
4) mattress needs to be replaced, i would sink down 4-6 inches when I sat on it

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
108 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 10, 2013

on quick trip to st louis and alton, very budget friendly when booked on priceline name that price. not up to my standards for room. comfort inn looks much nicer, better area overall. decent coffeand breakfast, clean, just not up to my 3 star standards.....its two star only at super 8. good for sleeping only. not a place to really relax. musty hallways but clean over all.........

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraRDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Alton

Property: Super 8 Alton
Address: 1800 Homer M Adams Pkwy, Alton, IL 62002-5605
Phone Number:
Location: United States > Illinois > Alton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Alton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Alton 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Super 8 Motel - Alton Hotel Alton
Super Eight Alton
Alton Super Eight
Alton Super 8

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