I had read another review which noted mold issues in their initial room, so was on the lookout when I checked in (I have really bad allergies!). Sure enough, my first room (412) smelled musty, and there was a pool of water on the window sill! I called the desk, they sent up a new room key, this time for 408 - same issue! Next we tried 406... same! In the meantime I had looked up the referenced review and they had found a good room on the second floor. I suggested we try the second floor, on the opposite side (odd numbers, South facing). Finally a dry room! (211, I think?) Shortly afterward cookies and breakfast vouchers were delivered.
I had checked in on Christmas day, so anticipated needing to find an open restaurant - the hotel had one, that had gotten decent reviews. i chose to dine in-room. Got the ribeye - it was excellent! My whole meal was good, as was breakfast the next morning.
All of the staff members at the hotel provided great customer service. What could have been very unpleasant, given the beginnings, turned out very well! Would definitely recomment the hotel with the caveat to check your room for moisture issues.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Chicago - Alsip, among the finest hotels near Midway Airport (MDW). We're conveniently located just 20 minutes from the MDW airport, where we offer complimentary airport shuttle bus service to and from(hours: 4am-11:59pm, reservations required). We offer 15,000 sq/ft of flexible event and function space, perfect for your wedding or business meeting. Connected to the hotel is the local favorite, Allgauer's Restaurant, featuring the best and most unique dining available in the South Chicago area. We have an indoor pool and fitness center waiting for you, we look forward to having you! ... more less
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- Also Known As:
- Doubletree Hotel Chicago Alsip
- Doubletree Alsip
- Alsip Doubletree