We used to come here almost every week for years. Our kids love the food and it is definitely a kid friendly restaurant. But we have seen the manager (seems to be the same one on the days we come) cater to people he knows too often and is not very friendly to others. They ran out of balloons and told the kids there were only orange ones left, but he pulled out a big box for someone he knew and filled all the colors they wanted right up. The rest of the kids in the restaurant (even the birthday kids) got orange half filled.
When he makes rounds to a barely full restaurant he doesn't say hello to everyone.
We have also seen him bring out Red Robin for "special customers" but not for other kids (again on their birthday).
The teens and college students that work there are very kind and accommodating. The food is average. Burgers and fries. We have since been there about 5 times in a year. I think we are done with this location.
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