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“Roberts Hawaii - volcanoes day trip to the Big Island”

Roberts Hawaii Historical Valley & City Tour
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Owner description: This tour is rich with history and beauty. You’ll see two of Maui’s most popular sights: Iao Valley and Lahaina Town. Iao Valley is a tranquil, lush paradise of exotic plants and natural pools. During your journey into the valley, your guide will tell you about a famous battle that occurred in the area in 1790 that changed Hawaiian history forever. Rising 2,250 feet out of the earth you’ ll see a rock pinnacle, known as “Iao Needle.” This green stone pillar was used as a natural altar in ancient times. The top of the Iao Needle is sometimes hidden behind mist or clouds, but that often only adds to the drama of this extraordinary natural wonder. From there, you’ll head to the little historic fishing village of Lahaina. Now a mecca for shoppers and anyone seeking fun, it still harks back to the 1840s when up to four hundred whaling ships would anchor there. Check out the 110-year-old Banyan tree, the Pioneer Inn Hotel built in 1906, and the wharf’s bits of history that have been carefully preserved. Since the 1700s, when King Kamehameha made it his home, Lahaina has been a casual place of merriment. And it still is to this day.Iao Valley*Iao Needle*Lahaina*No host lunch* denotes stops made.
Reviewed October 3, 2010

This is my experience with Roberts Hawaii's day trip from Oahu to see the volcanoes on the Big Island. Couldn't review it separately under 'Roberts Hawaii', so hopefully others are forewarned and forearmed!
We wanted to do a day trip to see the volcanoes over on the 'Big Island' of Hawaii. The option offered at the tour desk at our hotel was Roberts Hawaii's tour for $309 USD. First thing to know: you CAN get a better price if you don't book through a hotel's tour desk. We met a fellow traveller on the tour who booked her trip for $289 USD through Affordable Tours, just off Kuhio.
We were picked up from our hotel at 9:15 am, and shuttled off to the airport with about 20 others. We flew over to the Big Island on Go!, a no-frills airline. We were met by our tour guide, Doug. Doug seemed knowledgeable enough, but he did repeat himself a LOT. He spoke a lot about what we would NOT be seeing on the tour as well, which I didn't like, because all I could think about was what I was missing out on. He popped us off at the Mauna Loa macadamia nut farm for lunch and a 'self-guided tour', giving us 25 minutes for all. This was at 1230 pm. He informed us dinner would be at 430 pm. HIs dinner explanation was also a little confusing. The brochure says we would 'enjoy a hostless dinner', whatever that meant. He also gave us a menu at the beginning of the tour, and asked us each to write down what we would like. Then when he dropped us off for dinner, he gave us our scrap of paper back, and asked us to give it to our waiter. I guess it was to make service more efficient, since we were given less than an hour to order and have dinner, which doesn't sound like sufficient time, but it was. We didn't get a lot of time at each of the attractions -- the lookout point at Kileaua in Volcanoes National Park, the Thurston Lava Tube, Black Sand Beach, etc. At our last stop, we were dropped off to see the lava at night, which was just a red glow in the distance. We paid more than $300 USD for this day trip, PLUS we paid for our own lunch and dinner -- they were NOT included in the price. Doug was a nice guy, but he wasn't the best guide.. I heard a lot of complaints about him as we were wandering around the attractions, and no one on the tour I spoke with felt it was worth the price charged. We were also subtly reminded tips were appreciated. I wouldn't book with Roberts again. It was just too expensive for what we received. Go! seems like an efficient service... seems to me like a cheaper (and more enjoyable option) would be to book a flight with Go! for the day, and rent a car to drive around the island and see the attractions.

6  Thank forewarn_forearm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 - 77 of 104 reviews

Reviewed October 2, 2010

This show is ok, it's fun, kind of campy. But the "dinner" is just hideous, you will not be able to eat it, and the room that they have the show in is absolutely freezing. Bring a sweater. Not kidding! I would skip it. It's not worth the money.

1  Thank luvtutravel_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2010

What can I say! Booked this trip through Roberts Hawaii. All the talk on the coach was about drinking and getting merry and rather pointless coach songs and chants. After the usual very expensive and poor picture (and another attempt on the boat itself for a $12 keyring) we were herded aboard. The catamaran was full of tasteless 'Hawaiian' fixtures but luckily we were upstairs were there was space and it was cooler. As it was only half full we got a window seat. Now lets get down to the astounding we had to pay full adult price for our twin 12 year old boys even though they did not get an alcoholic drink voucher (because children eat more food than adults!!!) On the boat they DO NOT GET A DRINK INCLUDED of any type so I had to pay $3 each for a small soda When I asked the serving staff(who had been the guide on the coach) the view was you haven't got a drink token so no free drink!!!! Anyway to move on the limited coctail range which were included tasted very watered down and I certainly wasn't going to buy another drink. Food was okay. The entertainment was very limited and the whole time felt they were going through the motions to get rid of us as soon as possible but trying to sell as many drinks as they can. The real positive was the sunset which was superb from the top deck. Now the next area of disbelief! The 'cruise' finishes at 7.30pm 15 minutes before the Friday night fireworks at the Hilton which would have been a nice bonus from the ship. We were told when we were on the coach on the way that we wouldn't see the fireworks without any explanation. Why not set off 30 minutes later and advertise it as a firework special etc to obtain even more money. Don't waste your money or time with this trip a good view of the sunset can be obtained along the shoreline. You are treated like cattle and a cash cow

3  Thank PDJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2010

We booked this cruise last minute because we wanted something fun to do our last night in Hawaii. Well, this dinner cruise wasn't the answer. Most of the night was cheesy and cheap, and I feel we wasted our money.
On the plus side, the staff overall was very friendly, especially our bus driver Grant and our tour guide Pati. Pati performed traditional chants on the bus, which was pretty cool.
However, once we got to the boat, I was less than impressed. The boat is an ugly, huge recreation of a Polynesian catamaran with cheap plastic decorations throughout.
We were hearded aboard after the obligatory too expensive picture before (which came out overexposed, btw). Not sure how many people this boat carries, but we were packed in like cattle.
We had the upgraded window seat, which was pointless because the boat stayed at the dock almost ALL the time we ate dinner. The dinner itself was less than delicious-typical buffet, with undercooked fish. The 2 'free' drinks we were promised actually cost $3-6 extra, if you wanted anything besides a rum and coke or Miller Lite.
The entertainment was ok, the dancers were good, but only performed 3 dances before they had to run upstairs and dance for the upper floor. After the dancers were finished, the tour directors led people in various party dances, like the Macarena.
If that's your scene, then this tour is for you. I, however, thought there goes 2 hours and $85 I'll never get back :(

3  Thank Kramey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2010

This was more a min luau than a magic show. The little magic that took place was ok. Bring a jacket. Do not pay for dinner. Eat before you go. Do not buy the $12.00 keychain during the show. It is not worth the money. Wait and buy the photos after the show. Don't bring your camera. No photograghing allwed.

1  Thank aride001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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