This is my experience with Roberts Hawaii's day trip from Oahu to see the volcanoes on the Big Island. Couldn't review it separately under 'Roberts Hawaii', so hopefully others are forewarned and forearmed!
We wanted to do a day trip to see the volcanoes over on the 'Big Island' of Hawaii. The option offered at the tour desk at our hotel was Roberts Hawaii's tour for $309 USD. First thing to know: you CAN get a better price if you don't book through a hotel's tour desk. We met a fellow traveller on the tour who booked her trip for $289 USD through Affordable Tours, just off Kuhio.
We were picked up from our hotel at 9:15 am, and shuttled off to the airport with about 20 others. We flew over to the Big Island on Go!, a no-frills airline. We were met by our tour guide, Doug. Doug seemed knowledgeable enough, but he did repeat himself a LOT. He spoke a lot about what we would NOT be seeing on the tour as well, which I didn't like, because all I could think about was what I was missing out on. He popped us off at the Mauna Loa macadamia nut farm for lunch and a 'self-guided tour', giving us 25 minutes for all. This was at 1230 pm. He informed us dinner would be at 430 pm. HIs dinner explanation was also a little confusing. The brochure says we would 'enjoy a hostless dinner', whatever that meant. He also gave us a menu at the beginning of the tour, and asked us each to write down what we would like. Then when he dropped us off for dinner, he gave us our scrap of paper back, and asked us to give it to our waiter. I guess it was to make service more efficient, since we were given less than an hour to order and have dinner, which doesn't sound like sufficient time, but it was. We didn't get a lot of time at each of the attractions -- the lookout point at Kileaua in Volcanoes National Park, the Thurston Lava Tube, Black Sand Beach, etc. At our last stop, we were dropped off to see the lava at night, which was just a red glow in the distance. We paid more than $300 USD for this day trip, PLUS we paid for our own lunch and dinner -- they were NOT included in the price. Doug was a nice guy, but he wasn't the best guide.. I heard a lot of complaints about him as we were wandering around the attractions, and no one on the tour I spoke with felt it was worth the price charged. We were also subtly reminded tips were appreciated. I wouldn't book with Roberts again. It was just too expensive for what we received. Go! seems like an efficient service... seems to me like a cheaper (and more enjoyable option) would be to book a flight with Go! for the day, and rent a car to drive around the island and see the attractions.
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