Overall this was a very good place to stay. We were on the Diamond "Sampler" plan so we did have to endure the timeshare pitch - more on that below! I would say if you are trading in here with a timeshare you will most likely have a great time, try to get room that is redone, on the higher floors. If you are thinking to purchase a timeshare, I would NOT recommend this one - reasons below.
Rooms: Since we were on the sampler, they gave us the 12th floor, looking toward the road and mountains. I guess they wanted to impress us on the higher floor in hopes we would buy. Very nice view, got to see thunder and lightning from tropical storm flossie on the hills and great rainbows. The room had a bit of musty / wet kind of smell to it. Seemed the living room carpet was just a bit damp feeling each day. It is certainly humid here, but still seemed a bit odd. The redone room was very fancy. Kitchen is small but functional. No oven or stovetop, but does have electric skillet which we made use of. Beds are outstanding, memory foam, even the sleeper sofa was memory foam and queen sized. So that was great.
Pool: Very nice pool, some deep area to 6' and shallow and in between. Slide was good, kids loved it. Only drawback is the hot tub - fits maybe 10 people. For a hotel this size, that crazy small.
Food: We had some drinks and appetizers during happy hour. Drinks were just ok and food was not good. Chips and salsa were a joke. I mean you can get better at costco / walmart. Had smoothies one day, just okay.
Service: Outstanding, employees did go out of their way to help. Valet parking was very prompt and courteous.
Location: Here's a problem. They call themselves Ka'anapali, BUT they are not really on the boardwalk / beach area. They are 3 hotels removed from the boardwalk! and they make it very hard to walk there. I love to walk in the mornings and this was very disappointing because there is a high fence stopping you from getting easily to the start of the Kaanapali boardwalk. It's the resort 2 buildings down that has the high fence, so maybe not totally Diamond's fault, but still if you call yourself "Kaanapali" then they should work hard with their neighbors to setup nice easy beachwalk.
Timeshare Pitch: Wow, what to say here. Well first let me say we are not new to timeshares and in fact own one in the states. So we knew what to expect and such. However; I would say of all the timeshare pitches that I've heard, this felt like the sleaziest, used-car sales pitch ever. Their sales rep and even sales director were so full of themselves and telling all kinds of crap. So the phrase "Just say No" would be appropriate.
So first whopper from them, we had been on Kauai the week prior. Sales guy asked us about what specific offer they made and etc. We honestly did not recall too much, so then he said well, they are dumb over there and don't know nearly as much as Maui folks. Basically threw them under the bus and said they just a bunch of hicks, but he was great. Second part, both the rep and sales manager expressed amazement that we were on the sampler plan - bought in the US mainland and got into their great place in Hawaii. They both said this never happens because Hawaii is so exclusive that they don't let mainland samplers come here. Then when we said we were on 12th floor both just acted as is this was impossible. And that we must know somebody in the company and such. What a pile of crap! We bought the sampler when we were in Vegas because we wanted to try and get to Hawaii. Well in the sampler book, guess what - it has Hawaii property, so we called on phone and booked about 15 months in advance. As to the 12th floor - that was all their decision, not ours! So, this fake looking shocked about how odd this setup was is crazy. Third: I asked why they don't have the Kaanapali beach walk and why they not part of it. Sales rep tried to give me some baloney that since they go right up to beach no room. I told him, that is true for a boardwalk, but many of the other properties in the 3 miles have same problem, so they just have a designated pathway that meanders through the property. I personally saw this at many places, that's how it can be 3 miles long. After that he changed the subject!
So why not buy: Simple, location is not centrally located to Kaanapali and Whaler's village. 2 bedroom only sleeps 6 max. But if you get Marriott they sleep 8 - in the same 2 bedroom.
Anyway, overall a good visit, just soured a bit by timeshare baloney from total egomaniacs.
- Official Description (provided by the hotel):
- A breathtaking panorama awaits you at Ka'anapali Beach Club, a haven of a resort in a land that has perfected beauty. Located on Maui's western shore, Ka'anapali Beach Club promises to be one of the highlights of your chance of a lifetime getaway to Hawaii. If you're going to do Hawaii, you should do it right. By planning your stay at Ka'anapali Beach Club, you are creating the vacation of a lifetime. ... more less
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- Also Known As:
- Ka`Anapali Beach Club Hotel Maui
- Ka Anapali Beach Hotel
- Ka Anapali Beach Resort
- Embassy Suites Maui Hawaii
- Kaanapali Beach Club Maui
- Ka'Anapali Beach Club Maui, Hawaii