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“Great staff: Laveda even wowed my mom”

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Econo Lodge Downtown
Ranked #36 of 84 Hotels in Augusta
Atlanta, Georgia, United States
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great staff: Laveda even wowed my mom”
Reviewed September 28, 2012

On Sept. 26, 2012, we found this Econo Lodge particularly convenient to the VA Hospital (which was the purpose of our stay in Augusta), competitively priced, and better appointed and staffed than other motels in the area we'd previously stayed in. Laveda was particularly helpful, checking us in when we were exhausted, making helpful dining suggestions, and also checking up on us later. More than we'd expected. Yes, I wish the complimentary breakfast had fruit. And the bathroom is beginnning to show its age. But overall, mostly because everything was clean, convenient (Wifi worked flawlessly) and especially courteous, I rate it 4 stars.

Room Tip: Ask to see the room, and if you can't figure out how the showers work, call the desk.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, Manager at Econo Lodge Downtown, responded to this review, June 2, 2013
We're pleased to hear that our staff made your stay as good as you had expected! We hope you'll come back again soon :)
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122 reviews from our community

Traveler rating
    52
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    11
    12
    32
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34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Seaside, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2012

Don't stay here, period. It is located in a dumpy section of town, is itself rundown, has small, ugly rooms, flatly refuses any pets, and is so noisy you will be wakened hourly as new guests arrive. I have stayed in hotels of every level all over the world, and I would rate this as one of the worst. It doesn't even have interesting character to counteract its shabbiness.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TCEpperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, Manager at Econo Lodge Downtown, responded to this review, June 2, 2013
We would like to sincerely apologize that you were not pleased with your recent stay. We try to place guests further away from the road side when requested but sometimes it is just impossible during our busy season. Rooms are renovated now. We hope you'll stay with us again and give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stilson, Georgia, United States
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 5, 2012

We were here for a family member whom was in hospital. From the very first day, all of the staff were friendly and considerate of our needs and emotions. Although we had no issues with our room, I witnessed the staff handle any questions or concerns with the upmost respect and in a very timely manner. I recommend this Econo Lodge to any person coming to or staying in the Augusta area, with very reasonable rates and an outgoing and caring staff it is hard to beat the personal service they provide.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, Front Office Manager at Econo Lodge Downtown, responded to this review, June 2, 2013
We're pleased to hear that you enjoyed your recent stay with us. Thank you for choosing our hotel and we look forward to seeing you during your next visit to Augusta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 25, 2012

I stayed over for a few nights because my grandfather was having surgery at MCG. The front desk was incredably helpful and welcoming and the rooms where very clean and comfortable. I will definatly be staying here again if the situation ever calls for it!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allisonj195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, General Manager at Econo Lodge Downtown, responded to this review, June 2, 2012
You are truly appreciated for this fabulous review. It is comments like this that give our team the desire and incentive to make every guest's visit extra special. Thank you for sharing your opinion with TripAdvisor and please return again soon and often.

Nand Verma
nandverma123@yahoo.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 21, 2012 via mobile

This was my first stay at an Econo lodge ever, and it started out bad , with my flight getting in late, and when I found the hotel, I was so tired all I wanted was my key , well the night person gave me a smoking room (OMG) it was the worst even though it was clean, and the night person was nice, but on a personal call that she could not stop, and didn't ask me if I wanted a smoking room, I had a bad night, but had been on the road and in the air for ten hours so I had to wait till morning to deal with the problem. In the morning I went to the desk and found the most pleasant personal that was focused and concerned about my need and stay. Problem fixed ASAP with a super clean room, and Rachel focused on my care, and before I could get moved to another room, another concerned staff names sheila asked if there was anything she could do to help without knowing the Problem. I fell cared for and respected as a visitor and will keep my week stay.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Prophet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, General Manager at Econo Lodge Downtown, responded to this review, June 2, 2012
Thank you for posting feedback on your recent stay with us. I do apologize for the inconveniences you experienced during your stay. Thank you for bringing it to my attention. We hope to have you visit our property in the near future.

Nand Verma
nandverma123@yahoo.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
1 review
Reviewed May 9, 2012

I must say after reading all of the negative reviews. I was a little afraid to stop. Front desk provided excellent customer service . The front desk clerk was very nice and helpful. I explained to her my expectations of a clean room. I asked to see a room before making my final decision. After viewing the room I was impressed with the way the room looked compared to the reviews. I was sold on just this room alone. So therefore, I decided to stay three nights. I reread the reviews and noticed that the reviews were during Masters Week and they could have only complained about the price because room cleanliness was not something to complain about. The property was nice and I will return when in the area again. Affordable, great service and friendly staff is a reason to stay at this hotel.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, General Manager at Econo Lodge Downtown, responded to this review, May 10, 2012
Thank you for taking your time to let us know about your stay. We are so pleased that we were able to make your recent stay at our hotel enjoyable and easy. We do value all of our guests and we try our very best to show it. We hope that next time you are in town whether it be for business or for leisure travel, you will choose to stay with us again.

Nand Verma
nandverma123@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
homosassa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 5, 2012

Where do I begin?? We stayed here with reluctence Master's weekend for $270.00 a night because it was close to the event. The rate charged for this room and hotel is ludicrous. The hotel decor was in dire need of a facelift. The dresser was missing a handle, the hair dryer was hanging off the wall along with the light fixture over the bed, and the bulbs were burnt out. The bathroom door didn't open or close without sticking, so it had to pulled up by the doorknob. The drain in the shower wasn't working resulting with water over our ankles in the tub. The beds were very lumpy and bedspread had a cigarette burn hole in it even though this was a non-smoking room.The continental breakfast was so weak it was a joke. The only positive comments I can make about this hotel is the room was basically clean and the staff friendly upon check in.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank bogie920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bholay, General Manager at Econo Lodge Downtown, responded to this review, May 10, 2012
We first want thank you for staying with us and for taking the time to let us know what you thought about our hotel. We strive to please our guests and we are constantly using reviews and comments to better our hotel in every way. We apologize for any inconvience that you may have come across during your stay but we do assure you that many changes are happening in our hotel and your next stay with us will most definitely be more to your standard. Thank you for choosing us and we hope to see you again soon

Nand Verma
nandverma123@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Downtown

Property: Econo Lodge Downtown
Address: 1103 15th Street, Augusta, GA 30901-3111
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #36 of 84 Hotels in Augusta
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Econo Lodge Downtown 1.5*
Number of rooms: 42
Official Description (provided by the hotel):
Econo Lodge Medical District located conveniently in downtown Augusta, minutes from shopping and local attractions. This Augusta, GA hotel is minutes from Paine College, Georgia Regents University - the state's first medical school (formerly the Medical College of GA), and golf fans will love being minutes from the Augusta National Golf Course, built by Bobby Jones. Additional nearby points of interest include: Augusta-Richmond County Civic Center, William B. Bell Auditorium, Augusta Museum of History, Imperial Theater, President Woodrow Wilson's fully restored home and the Morris Museum of Art. Established in 1736 by General James Edward Oglethorpe and nestled along the banks of the Savannah River, Augusta is the second largest and oldest city in Georgia. The city's nickname -"The Garden City"- was chosen because of the city's many large private gardens. Augusta is 150 miles east of Atlanta, approximately two hours from the beach and mountains. Take time to discover the historic charm of the city with its tree-lined streets and antebellum mansions. Visitors will enjoy recreational activities like golfing, tennis, fishing, boating and more. Take a stroll on the Augusta Riverwalk, offering beautiful views of the Savannah River. Dozens of shops, restaurants and historic attractions are located in the area. Hotel amenities and features include: Complimentary wireless high-speed internet access in all rooms, complimentary deluxe continental breakfast, complimentary local calls as well as copies of the Augusta Chronicle - the South's oldest newspaper - and coffee all day. This Augusta, GA hotel also offers access to copy and fax services. All guest rooms have refrigerators, microwaves, cable television, HBO and smoking rooms are available upon request. Whether traveling to Georgia for business or pleasure, make the Econo Lodge Downtown your home away from home when visiting the Augusta area. ... more   less 
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Also Known As:
Holiday Inn Augusta
Econo Lodge Augusta
Augusta Holiday Inn

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