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“Good location, friendly staff, nice bed & linens. Public...”

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Holiday Inn Express & Suites Augusta West - Ft Gordon Area
Ranked #35 of 82 Hotels in Augusta
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340 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Goodlettsville, Tennessee
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 12, 2013

Chose this hotel because I have stayed at Wingate Destin, Fl many times, and have had great experiences there. This one however was lacking. Was attending Tough Mudder, 2 days before the Masters started, so I booked the room on Feb 22, 2013, for April 5-7th 2013. When I arrived on site, and showed my reservation paper, they told me that there was no such reservation. However, they were very friendly about it, and did some looking. They found my reservation about 20 minutes later. Got to my room, bathroom was dirty, (urine on seat of toilet, finger smears on glass), I called the front desk to see if housekeeping could come clean it, they said someone would be up there shortly. Waited a hour and didn't hear anything, we called again and were told nobody was available to do it. So we went to Wal-mart and purchased cleaning supplies, and cleaned ourselves.

A/c unit in room barely worked, and smelled horrible.

There was no working hot tub/Jacuzzi as advertised. This was a real bummer considering that was part of the original appeal when booking. Competing in the event I was in can really wear you out, and a good soak in a hot tub was looking to be very relaxing. When I booked the room, the breakfast was advertised as "Free hot breakfast buffet", this apparently has since been changed.

All in all, I would not stay there again, nor would I recommend it to anyone else. While the staff was mostly friendly, they did not seem to want to do much. Place was dirty, and was nothing like advertised. If you REALLY just need a place to crash for a night, go for it, otherwise something else would be much better.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brock N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review, May 1, 2013
Thank you for taking the time to let us know about our hotel. We apologize that you were not satisfied with your stay and we assure you that management has been made aware of all of your issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle
1 review
Reviewed March 20, 2013

This hotel is a little bit dated in its decor, but otherwise was fine. They had a good breakfast bar in the morning, with waffles, eggs and bacon or sausage, and the whole gamut of continental breakfast fare as well. Overall a good deal, and I will be staying here again in the near future as I visit Augusta area.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review, March 26, 2013
We're pleased to hear that you enjoyed your recent stay with us. We strive to please and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Augusta West - Ft Gordon Area

Property: Holiday Inn Express & Suites Augusta West - Ft Gordon Area
Address: 4087 Jimmie Dyess Pkwy, Augusta, GA 30909-9469 (Formerly Wingate by Wyndham Augusta)
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 82 Hotels in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Augusta West - Ft Gordon Area 3*
Number of rooms: 100
Official Description (provided by the hotel):
100 room 4 story interior corridor property, featuring suites, expanded breakfast, business center, internet access, meeting rooms, fitness center, outdoor swimming pool. Free parking. Four miles from Fort Gordon, located within minutes of major companies: ADP, T-Mobile, John Deere & more. Discounts for military, senior citizens, AAA, AARP, groups and corporate rates! ... more   less 
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Also Known As:
Wingate By Wyndham Augusta Hotel Augusta
Wingate Hotel Augusta

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