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“Quality of the room”

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Homewood Suites by Hilton Augusta
Ranked #15 of 86 Hotels in Augusta
Certificate of Excellence
Reviewed January 1, 2014

Upon arrival the bedspread was very dirty and it was cleaned two days later. This is December and there were lots of ants in the room. We were transferred to a different room which was ant free. Front desk service was excellent, very cheerful, friendly and helpful.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank 205purdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Manager at Homewood Suites by Hilton Augusta, responded to this reviewResponded January 3, 2014

We were very disappointed that your stay was not completely satisfactory. It is our goal to provide our guest with a clean and comforftable stay and is saddens us to know that you received anything less. Your concerns are very important to us and we take them very seriously. We want to ensure you that we will take care of every issue that you brought to our attention as to ensure that our guests in the future do not experience this. Again, we are very sorry and we hope to see you in the future to prove to you that satisfaction is our main priority!

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253 - 259 of 342 reviews

Reviewed December 30, 2013

The staff, location and amenities couldn't have been better; excellent stay and experience.The staff, location and amenities couldn't have been better; excellent stay and experience.The staff, location and amenities couldn't have been better; excellent stay and experience.The staff, location and amenities couldn't have been better; excellent stay and experience.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 31, 2013

We are so happy that you enjoyed the staff, location and amenities. It is our job to make sure you had a great stay and experience. We look forward to seeing you on your next trip!

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Reviewed December 29, 2013

Spent the holiday at the hotel and it had the feeling of being home for the holiday. Festival feel and joyous staff. There were a lot of families around the tree with presents and some brought Christmas trees to their room. The rooms were perfect and the breakfast was outstanding.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 31, 2013

We know while on the road during the Holidays you need the warmth of family and we welcome everyone into our family at the Homewood Suites Augusta. Our staff and management try to make the Holidays a family feel because we know how hard it is to be away from your family.

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Reviewed December 24, 2013

This hotel is very quiet, comfortable, with an attentive staff. The layout of the suites is very convenient and flexible. It is an excellent choice for any stay in the greater Augusta area. I highly recommend it after three stays on different occasions.

  • Stayed: December 2013, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 31, 2013

Thank you for making us your choice while in Augusta. Your comfort is so important to us. We know that our guest expect a comfortable, clean, and roomy suite. We are so glad that you enjoyed your stay. We look forward to seeing you!

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Reviewed December 21, 2013

Upon arrival, I looked for some Advil for purchase in the snack area but their was none. A staff member checked in the back but found none then went out and purchased some and refused to take payment for it. Arrived with a headache and left with a smile :)

  • Stayed: December 2013, traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Jean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 23, 2013

Thank you for making us your selection when you travel. We want to thank you for reconizing our efforts. Customer service is so important when you stay with us. We know that you could stay anywhere and we know that not only a great stay but the people that take care of you makes the difference. We are pleased that your stay was excellent, that is what we strive to provide to every guest!

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Reviewed December 16, 2013

The hotel was very clean, great location, and a helpful staff. Check in was quick and easy and the suites are very comfortable. Internet access was superb. Breakfast selections could be improved as there was no oatmeal, or fruit available.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Daryll L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 18, 2013

Thank you for selecting us as your choice while in Augusta. We are very happy that you enjoyed your stay with us. We strive to provide all of our guest with exceptional service and it tells us we are doing something right when we receive your feedback. We also want to improve on items we see we can change for the better. We have added and will continue to add addiional items for breakfast. We look forward to seeing you on your next trip to Augusta. Again, thank you for taking the time to let us know how much you enjoyed your stay.

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Reviewed December 11, 2013 via mobile

That being said, the Homewood is probably the best so far. The front desk staff has been beyond courteous and helpful. This week all that was left for me (Hilton Honors Gold) was a smoking room, and when I tried to leave, a non-smoking room was "found." I thought that was a little bizarre, but I am so grateful. The property is aging, but the bathrooms are top notch, having been recently updated with new vanity and countertop. The housekeeping staff keep the tub so clean! The water pressure is fantastic (unlike another Hilton property in town). The TVs are great. I love the ottoman in the room. All the refrigerators in their full kitchens have ice makers. I haven't had a problem with noise from other guests here. The few items I take issue with are the breakfast- not a lot of take-with-you items like apples, granola bars, or muffins, and no hot oatmeal bar like other Hilton brands. Also, this hotel is hard to find at night because for some reason they do not turn on the lighted signs right at the driveway.

Stayed: December 2013, traveled on business
Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie W, Director of Sales at Homewood Suites by Hilton Augusta, responded to this reviewResponded December 16, 2013

Your feedback is very important to us in improving the little details that make a huge difference to our guest. We have added and will continue to add additional items to our breakfast bar that are easy items for our guest on the move to take with them. We want every guest to walk away from our hotel with a great experience and we are sad that this was not the case with your stay. We don't want to blend in to the sea of average hotels but stand out among them. We do hope you give us another try in the future to exceed your expections!

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Additional Information about Homewood Suites by Hilton Augusta

Address: 1049 Stevens Creek Rd, Augusta, GA 30907-3203
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 86 Hotels in Augusta
Price Range: $128 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Augusta 3*
Number of rooms: 65
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Also Known As:
Homewood Suites By Hilton Augusta Hotel Augusta
Homewood Suites Augusta
Homewood Augusta
Hilton Augusta
Augusta Homewood Suites
Augusta Hilton

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